Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Wsj service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Wsj: Easy Method
What is Wsj
Overview
Wsj is the digital and print service of The Wall Street Journal, offering news, analysis and market coverage worldwide.
The subscription gives access to articles, the WSJ app, and related digital features depending on the plan purchased.
Offerings
Wsj offers monthly and annual digital plans, app access and corporate/multi-seat options for organisations.
Prices and billing currencies can vary by platform (direct, Apple App Store, Google Play) and by region.
How to cancel Wsj
Cancel via WSJ Customer Center
- Sign in to the WSJ Customer Center on the WSJ website or customer portal.
- Locate the subscription or billing section and choose the cancel option.
- Follow on-screen prompts until you receive a cancellation confirmation.
Cancel App Store / Google Play subscriptions
- If you subscribed through Apple’s App Store or Google Play, you must cancel through that store.
- WSJ cannot cancel App Store or Google Play subscriptions on your behalf.
- Use your device settings or the store’s subscription management pages to cancel.
Phone or written cancellation
- You may cancel by calling WSJ customer support (example US number: 1‑800‑568‑7625) and requesting cancellation.
- For written requests, send mail to WSJ Customer Service at the US address (see Address section below).
- Keep evidence of your request (call reference, mailed delivery receipt or email confirmation).
What happens when you cancel
Access and renewal
Cancellation takes effect at the end of your current billing period unless otherwise stated by the store.
You will retain access through that period; services do not stop immediately on cancellation.
Account and data
Your account and reading history typically remain available unless you request deletion.
If you want a full account closure or data removal, request this explicitly from customer support.
Will I get a refund?
Standard refund policy
WSJ’s stated policy is that no refunds are provided for the current billing period after cancellation.
This means you are usually not refunded for the remainder of a month after you cancel.
Possible exceptions
- Prepaid annual or multi-seat corporate plans may allow refunds for unused portions unless a promotion disallows refunds.
- If you believe a billing error occurred (e.g. charged after confirmed cancellation), contact support and keep documentation.
Wsj plans and pricing
Available plan example
Below is a representative plan entry based on App Store listings and available information.
Pricing notes
No official exact NZD pricing for 2024/2025 was located; App Store may show USD-denominated options that convert to NZD at checkout.
Regional billing and final charges depend on the store and your payment method.
| Plan | Price | Period | Features |
|---|---|---|---|
| WSJ Digital (App Store in-app purchase) | US$33.99 / US$48.99 / US$69.99 (shown in NZ App Store - currency USD) | Presumably Monthly or Twelve-month (as labelled) | Full access to WSJ app & digital content |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law (the CGA), services must be supplied with reasonable care and skill and fit for purpose.
If a service fails in a way that is of substantial character, remedies including cancellation and refund may be available.
Cooling-off and digital services
There is generally no automatic 14-day cooling-off right for digital subscriptions in New Zealand simply because you changed your mind.
However, sellers cannot contract out of the CGA; a blanket "no refunds" clause may be overridden by law in certain cases.
Customer experiences
Negative reports
Many users report bait-and-switch pricing where introductory offers jump to higher rates with limited notice.
Complaints include difficulty cancelling online, charges after cancellation, and refused refund requests.
Neutral and positive notes
Some users successfully cancel via the customer portal or store subscription settings without issue.
Experience can vary by how the subscription was purchased (direct vs App Store/Google Play) and documentation kept by the user.
Documentation checklist
Essential items to prepare
- Account email and username linked to the Wsj subscription.
- Order or invoice number, date of purchase and last four digits of the card used.
- Screenshots of subscription status, billing charges, and any cancellation confirmations.
Optional supporting documents
- Printed mail delivery receipt if you send a written cancellation.
- Phone call reference number or recorded support chat transcript, if available.
- Proof of subscription platform (receipt from App Store or Google Play) when applicable.
Common mistakes
Attempting the wrong cancellation route
Example: Trying to cancel on the WSJ site when the subscription was purchased through Apple - the store must be used for cancellation.
This often leads to continued billing despite attempts to cancel directly with WSJ.
Assuming automatic refunds or immediate access loss
Example: Expecting a mid-cycle refund immediately after cancelling; WSJ typically does not refund the current billing period.
Also, some users assume access stops immediately and are surprised to retain access until period end.
Comparative recap
Quick comparison
The table below summarises key points about cancellation, refunds and practical notes for NZ customers.
How to use this recap
Use the row for your purchase path (direct, Apple, Google) to pick the correct action and evidence to keep.
| Feature | Wsj policy | Notes for New Zealand customers |
|---|---|---|
| How to cancel | Cancel via WSJ Customer Center, phone, or mail; App Store/Google Play must cancel through the store. | If purchased via Apple/Google, follow the store’s subscription management steps - WSJ cannot cancel for you. |
| Refunds | No refunds for the current billing period after cancellation; some prepaid plans may have proration rules. | Under the CGA you may have remedies for substantial service failures; keep records and seek remedies if applicable. |
| Access after cancel | Access remains until the end of the current billing period. | Monitor your account and billing date to confirm when access will end. |
| Ease of cancellation | Varies - users report both smooth and difficult experiences depending on purchase route. | Keeping documentation and using the correct cancellation channel improves outcomes. |
After cancelling
What to monitor
Keep an eye on your payment method for unexpected charges after cancellation.
Save and store the cancellation confirmation or reference number as proof.
Where to get further help
- WSJ customer care information and account support: WSJ Customer Care Center (reference).
- WSJ terms and billing details: WSJ terms.
- New Zealand consumer guidance on refunds and rights: Consumer NZ - returns and refunds.
- Trustpilot reports and user reviews: WSJ reviews (Trustpilot).
Address
Mailing address for written cancellations
The Wall Street Journal, Attn: Customer Service, 1211 Avenue of the Americas, New York, NY 10036, USA.
Notes
No dedicated New Zealand postal address is publicly provided for cancellations; use the US address for written requests.
If you prefer, try phone or the customer portal first and retain confirmation screenshots or reference numbers.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.