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Cancel Backstage: Easy Method
What is Backstage
Overview
Backstage is an online casting and talent marketplace that connects performers, actors and creatives with casting calls, auditions and industry resources.
The platform offers subscription plans that provide access to listings, submission tools and member features on web and mobile channels.
How it operates
Backstage sells subscriptions both through its website and via mobile app stores, with billing and cancellation rules that vary by platform.
Customer support and account actions for web subscriptions are handled through Backstage’s support system and terms of service.
How to cancel Backstage
Cancel via Apple App Store
- Open your Apple ID account settings (on iPhone, iPad or Mac) and go to Subscriptions.
- Find the Backstage subscription and turn off Auto-Renew to stop future billing.
- Note: according to Backstage, subscriptions (including free trials) cannot be canceled during an active period via the app itself.
Cancel via Backstage web
- Go to Backstage and sign in to your account.
- Submit a customer support ticket to cancel; tickets must be submitted before 5 p.m. ET on the relevant day for processing.
- For subscriptions longer than one month, cancel before renewal or within 30 days of purchase/renewal to request a refund.
Cancel via Google Play
- No verified Backstage-specific cancellation policy for Google Play was located.
- As a general step, open Google Play, go to Payments & subscriptions → Subscriptions, and cancel the Backstage subscription if listed.
- If you cannot find a subscription, check the Google Play help pages or contact Backstage support for guidance.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the paid billing period.
Canceling stops future renewals but does not necessarily delete your account or content.
Billing and renewal
Turning off auto-renew prevents future charges at the next billing date.
For web subscriptions, cancellations must be timed to meet refund windows for longer plans (see refunds section).
Data and account information
Backstage retains account data under its terms; cancelling a subscription does not automatically erase your profile or applications.
To remove data, contact Backstage support or follow any account deletion process described on the website.
Will I get a refund?
Standard refund policy
Monthly subscriptions: Backstage states monthly subscriptions are not eligible for a refund, though you can cancel to avoid future charges.
Longer-than-one-month subscriptions: Eligible for a full refund if canceled within 30 days of purchase or renewal.
Platform-specific refund notes
- Apple App Store: Refunds for App Store purchases are handled by Apple; you may need to request a refund through Apple support if applicable.
- Google Play: No verified Backstage policy found; use Google Play support to request refunds for Play-billed purchases.
Exceptions and timing
Refund eligibility for web subscriptions depends on canceling before renewal or within the 30-day window after purchase/renewal.
There is no specific 14-day “cooling-off” refund right mentioned in Backstage’s Terms of Service for New Zealand users.
Backstage plans and pricing
Plans overview
Backstage offers different subscription plans, but specific plan names and NZ pricing are not listed in the verified data below.
If you need exact prices, check your account billing or Backstage’s pricing pages.
Pricing table
| Plan | Billing period | Price (NZD) | Refund eligibility |
|---|---|---|---|
| Standard | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
| Trial / Promotional | Varies | Varies | Varies |
Your consumer rights in New Zealand
Legal protections
In New Zealand, the Consumer Guarantees Act protects consumers for goods and services that are faulty or not provided with reasonable care and skill.
However, digital subscription services are not automatically covered by a 14-day cooling-off right under Backstage’s Terms of Service.
Relying on contract terms
Because the Terms of Service define refund and cancellation rights, New Zealand users primarily rely on those contract terms for subscriptions.
If you believe a service is faulty or misrepresented, you can contact Backstage support and consider consumer protection agencies.
Where to get help
- Consumer Protection (New Zealand): consumerprotection.govt.nz
- Consumer advocacy and advice: consumer.org.nz
Customer experiences
Positive reports
Some users report positive outcomes, such as receiving roles and experiencing smooth cancellation when handled correctly.
One Trustpilot review noted successful casting results and an orderly cancellation process.
Negative reports
- Complaints about automatic renewals and difficulty canceling.
- Reports of persistent unwanted emails despite unsubscribing attempts.
- Allegations of being charged before trial end and slow or unhelpful customer support.
Sources and balance
Customer feedback is mixed; some users are satisfied while others report friction with billing and support.
For many issues, timely support ticket submission and documentation help resolve disputes.
See aggregated reviews: Backstage on Trustpilot (NZ).
Documentation checklist
What to gather before cancelling
- Account email and username used for Backstage.
- Order confirmation or receipt showing purchase and renewal dates.
- Payment method details (last 4 digits of card or payment provider).
What to include in a support ticket
- Clear request to cancel subscription and whether you request a refund.
- Order number, purchase/renewal date and platform used (Web / Apple / Google Play).
- Screenshots of receipts, billing statements or error messages if relevant.
Common mistakes
Not checking the billing platform
Many users try to cancel in the app while the subscription is billed via Apple or Google Play, which requires managing subscriptions through those stores.
Always confirm where the charge appears on your card or statement before cancelling.
Missing refund windows
Assuming all subscriptions are refundable can lead to disappointment; monthly plans are not refundable per Backstage’s policy.
For longer plans, failing to cancel within 30 days of purchase or renewal can forfeit refund eligibility.
Poor documentation
Not keeping receipts or order details makes disputes harder to resolve with support or payment providers.
Always save confirmation emails and take screenshots when initiating cancellations or refund requests.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund eligibility | Key note |
|---|---|---|---|
| Apple App Store | Turn off Auto-Renew in Apple ID Subscriptions (via device or account settings). | Handled by Apple; app-based subscriptions cannot be canceled during an active period via the app per Backstage. | Use Apple support for refunds: Apple subscription help. |
| Google Play | Manage subscriptions in Google Play → Subscriptions; no verified Backstage-specific policy located. | Not found - check Google Play refund processes. | General Play support: Google Play subscriptions. |
| Web (Backstage.com) | Submit a customer support ticket on Backstage before 5 p.m. ET on the relevant day to cancel. | Monthly: no refund. Longer-than-one-month: full refund if canceled within 30 days of purchase/renewal. | Cancel before renewal or within 30 days for refunds; keep documentation of your ticket. |
After cancelling
Follow-up steps
- Keep copies of cancellation confirmations and support ticket numbers.
- Monitor your card or payment account for any unexpected charges in the next billing cycle.
Help and dispute options
- Contact Backstage support via their website: Backstage.
- Request refunds through Apple or Google Play if the purchase was billed by those stores.
- If unresolved, seek advice from New Zealand consumer protection bodies: consumerprotection.govt.nz.
Address
Backstage legal mailing address
Backstage, LLC, Attn: Legal Department, 2300 Empire Avenue, 5th Floor, Burbank, CA 91504, USA.
Notes about postal cancellations
No New Zealand postal address is publicly listed for subscription cancellation; international customers generally must cancel online or via the support form.
If you send physical correspondence, include account details and allow time for international delivery and processing.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.