Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bittorrent service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Bittorrent: Easy Method
What is Bittorrent
Overview
BitTorrent is a suite of peer-to-peer file‑sharing applications and related services used to download and share files over the internet.
It includes client software and optional paid services or features offered directly by BitTorrent or through app stores.
How it is sold
Subscriptions or purchases may be made directly on BitTorrent’s website or through app marketplaces such as Apple App Store and Google Play.
Pricing and refund rules can differ depending on whether you bought direct or via a store.
How to cancel Bittorrent
Cancel if you bought direct on the web
- Email help@bittorrent.com to request cancellation. Cancellation notices can also follow the written notice requirements in BitTorrent’s Terms of Use.
- BitTorrent states cancellation takes effect at the end of the current billing period and stops future recurring charges; access remains until that date.
Cancel if you bought via an app store
- iOS (Apple): Use reportaproblem.apple.com to cancel and request a refund through Apple’s system.
- Android (Google Play): Follow Google Play’s subscription management and refund processes in your Google Play account; BitTorrent does not provide direct Google Play cancellation steps.
Formal written notice option
- BitTorrent’s Terms of Use specify written notices to the address in Section 24(a). That postal address is available below and can be used for formal cancellation requests.
- Sending written notice may be useful if email or app‑store routes are unsuccessful or disputed.
What happens when you cancel
Access after cancellation
If you cancel a paid subscription directly with BitTorrent, access normally continues until the end of your current billing period.
Canceling stops future auto‑renewals but does not grant immediate termination of access unless otherwise stated.
Billing and proration
BitTorrent’s policy is that there is no proration or partial refunds for the remaining period after cancellation for direct purchases in most cases.
App stores (Apple, Google Play) control billing and may have different proration rules; check the store’s policies.
Data and account retention
Canceling a subscription typically affects service access but does not always delete account data. Check your BitTorrent account settings or contact support for data removal requests.
Will I get a refund?
Refunds for direct (web) purchases
BitTorrent allows a full refund if the initial transaction is canceled within 30 calendar days of purchase for direct web transactions.
After 30 days, BitTorrent’s stated policy is that all sales are final except in extraordinary circumstances or if BitTorrent cancels the transaction.
Refunds via Apple and Google Play
- Apple: Request refunds through Apple’s system at Apple NZ refund help. Eligibility varies and Apple’s policies apply.
- Google Play: Refunds are handled under Google Play’s refund policy and terms; BitTorrent does not publish specific Google Play refund instructions.
Exceptions and special circumstances
- Extraordinary circumstances (fraud, billing errors, or provider‑initiated cancellations) may qualify for exceptions to the standard refund rules.
- Keep records of transactions and communications to support any refund request or dispute.
Bittorrent plans and pricing
Pricing summary
BitTorrent does not publish New Zealand‑specific software subscription plans in the provided data.
The following table shows reported BTT token exchange rates (cryptocurrency), not subscription prices.
Token exchange table
| Plan / Item | Price (NZD) | Period / Note | Features / Notes |
|---|---|---|---|
| 1 BTT token | NZ$0.0000008707 | Spot rate (Oct 2025) | Cryptocurrency exchange rate |
| 1 BTT token | NZ$0.0000007058 | Spot rate (Dec 3, 2025) | Cryptocurrency exchange rate |
| 1 BTT token | NZ$0.0000010800 | Recent (OKX) | Cryptocurrency exchange rate |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, digital services must meet guarantees of acceptable quality, fit for purpose, and as described.
If a service does not meet these guarantees, remedies can include repair, replacement, or refund.
Overseas sellers and enforcement
Enforcing CGA rights against an overseas seller can be more difficult, but the rights still exist for consumers.
Keep transaction records and correspondence when pursuing remedies or complaints involving foreign suppliers.
Cooling‑off period
New Zealand does not automatically provide a 14‑day cooling‑off period for digital services unless the provider explicitly offers one.
Check the seller’s stated policies and the app store rules where you purchased the service.
Customer experiences
Positive experiences
Some users report satisfactory performance and give positive reviews, indicating the service meets their needs in certain cases.
Trustpilot shows a portion of reviewers rating BitTorrent five stars.
Negative experiences
Many reviews cite issues such as crashes, unwanted bundled software, reliability problems, and concerns about adware.
Other platforms report isolated claims of malware‑like behavior and strong negative feedback in public reviews.
How to interpret reviews
Online review platforms vary in reliability. Look for recent, detailed reviews and corroborating evidence before drawing firm conclusions.
Use reviews as one input alongside your own testing and official documentation.
Documentation checklist
What to gather before you cancel
- Purchase receipt or invoice showing date, amount, and transaction ID.
- Account email or username used for the purchase or subscription.
- Order confirmation emails and any correspondence with BitTorrent or the app store.
What to keep for disputes or refunds
- Copies of cancellation requests (email or written notice) and any support replies.
- Bank or card statements showing the charge and any refunds received or pending.
- Records of attempts to contact the provider and response dates.
Common mistakes
Not checking where you bought the service
Users sometimes try to cancel with BitTorrent after buying through Apple or Google Play, which delays resolution.
Always confirm whether the purchase was direct or via an app store before contacting support.
Missing proof of purchase
Failing to keep receipts or transaction IDs makes refunds and disputes harder to resolve.
Save digital receipts and screenshots at the time of purchase.
Assuming automatic refunds or prorations
Believing you will automatically receive a partial refund after cancellation can cause confusion; BitTorrent’s policy often forbids proration for direct sales.
Check the exact refund rules for the channel you used to buy the service.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund policy (typical) | Notes for NZ consumers |
|---|---|---|---|
| Web (Direct via BitTorrent) | Email help@bittorrent.com or send written notice to the address below. | Full refund if canceled within 30 days; after that sales are usually final. | Direct channel with a 30‑day window and no proration for remaining period. |
| App Store (iOS via Apple) | Use reportaproblem.apple.com to cancel and request refunds. | Apple controls refunds; eligibility varies and Apple’s policy applies. | NZ consumer rights apply in addition to Apple’s policies. |
| Google Play (Android) | Manage subscription via your Google Play account; request refunds via Google Play support. | Handled under Google Play refund rules; BitTorrent offers no specific instructions. | Check Google Play terms and keep purchase records for disputes. |
After cancelling
Follow‑up steps
- Retain confirmation of cancellation and any support replies until the billing cycle ends and any refunds are processed.
- Monitor your bank or card statements for any further charges and dispute them promptly if they occur.
Useful links
- BitTorrent Terms of Use
- Apple NZ refund help
- Google Play Terms (NZ)
- New Zealand Consumer Protection - Refunds & Remedies
Address
BitTorrent postal address
BitTorrent Limited
Geneva Place, Waterfront Drive, P.O. Box 3469, Road Town, Tortola, British Virgin Islands
Support email
For direct support and cancellations by email: help@bittorrent.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.