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Cancel Boo: Easy Method
What is Boo
Overview
Boo is a global dating app that offers a free basic service and a premium subscription called Boo Infinity. The app connects users via likes, views and direct messages.
How Boo is sold
Premium purchases are handled through platform stores (App Store or Google Play) or, less commonly, via web payments (Stripe). Boo’s FAQ states the app itself cannot manage subscription cancellations directly.
How to cancel Boo
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name, then Subscriptions.
- Find Boo (or Boo Infinity) and tap Cancel Subscription.
- Follow on-screen prompts to confirm cancellation.
Cancel on Android (Google Play)
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions > Subscriptions.
- Select Boo and tap Cancel subscription.
- Confirm the cancellation when prompted.
Cancel a web (Stripe) purchase
- If you bought via the Boo website (Stripe), open the Boo app, go to Settings > Send Feedback, and contact Boo support.
- You can also email Boo at [email protected] requesting cancellation.
- Include purchase details (receipt, date, account email) to speed up the process.
Notes and troubleshooting
- The app cannot cancel App Store or Google Play subscriptions; you must use the store to cancel.
- Some iOS users report the cancel option is missing inside the Boo app and must use iOS Settings > Subscriptions instead. (User reports)
- Keep receipts or screenshots of subscription entries in your store account if you need proof of purchase.
What happens when you cancel
Access and renewal
When you cancel a store-managed subscription it will remain active until the end of the current billing period. After that date your subscription will not auto-renew.
Account and data
Cancelling does not typically delete your Boo account or user data. Your profile and messages usually remain unless you explicitly delete the account in app settings.
Deleting account vs cancelling subscription
Cancel subscription stops future payments but does not remove your profile. To remove your profile, use the app’s account settings or contact support for account deletion instructions.
Will I get a refund?
Boo’s refund policy
Boo does not directly process refunds for store purchases; refunds are handled by Apple or Google according to their policies. Boo’s FAQ states the company cannot issue refunds for App Store or Google Play transactions.
Platform refund routes
- For iOS/App Store purchases, request a refund through Apple: Apple Report a Problem.
- For Google Play purchases, follow Google’s refund process: Google Play Help.
- For web/Stripe purchases, contact Boo support via the app (Settings > Send Feedback) or email [email protected].
Exceptions and practical notes
- There is no explicit 14-day statutory refund right listed by Boo for NZ consumers; refunds follow Apple/Google rules and any applicable local consumer protections.
- If you suspect an unauthorized charge, contact your payment provider and the store immediately and keep records of attempts to contact Boo.
Boo plans and pricing
Pricing summary
The company does not publish official NZD prices in its FAQ. User-reported prices provide a practical guide but may vary with exchange rates and regional store pricing.
User-reported plan prices
| Plan | Approx. Price (NZ$) | Period | Features (user-reported) |
|---|---|---|---|
| Boo Infinity - 1 Month | approx. NZ$12.00 | Monthly | Premium access: unlimited loves, free DMs, see who viewed/sent you love |
| Boo Infinity - Annual | approx. NZ$76.00 | Annual | Annual premium access (same features as monthly) |
| Boo Infinity - Lifetime | approx. NZ$200.00 | One-time | One-time payment for lifetime premium access |
Your consumer rights in New Zealand
Relevant NZ laws
New Zealand consumer protections include the Consumer Guarantees Act and general unfair contract terms rules. These apply to goods and certain services, including digital products in some cases.
How this applies to Boo
Boo’s documentation does not explicitly guarantee a statutory 14-day cooling-off period for NZ consumers. Refunds typically follow the App Store or Google Play policies rather than Boo’s standalone terms.
When to escalate
- If you experience unauthorized charges or persistent refusal to refund, consider contacting the Commerce Commission or seek dispute resolution through your payment provider.
- Keep evidence: receipts, screenshots, and copies of correspondence with Boo or the store when filing complaints.
Customer experiences
Positive reports
Some users report meaningful connections and positive outcomes while using Boo. For example, reviewers on Trustpilot include accounts of successful matches and strong recommendations.
Negative reports
Many reviews describe problems: a high number of fake profiles, aggressive monetisation, difficulty cancelling, and poor or non-existent support response.
Common themes in feedback
- Complaints about bots, scams and disappearing chats when users try to move conversations off-platform.
- Reports of accounts receiving few or no matches after subscribing (described as being 'shadowbanned').
- Frequent user advice to cancel via the platform store rather than relying on the app or developer support.
Documentation checklist
What to collect before contacting support
- Store receipt (App Store or Google Play) showing the subscription and transaction date.
- Account email and username associated with your Boo account.
- Screenshots of subscription entries in the App Store/Google Play and any in-app purchase confirmations.
What to include in support requests
- Clear request (cancel subscription, request refund, or delete account) and the reason.
- Attach receipts/screenshots and any previous correspondence with Boo or the store.
- Preferred outcome (refund amount, cancellation date, account deletion) and contact details.
Common mistakes
Expecting the app to cancel subscriptions
A common mistake is trying to cancel subscriptions inside the Boo app. For store-managed purchases this will not stop renewals; you must cancel via the App Store or Google Play.
Not saving receipts or proof
Users sometimes fail to save receipts or screenshots and then struggle to prove purchases when asking for refunds or disputing charges. Keep purchase confirmations until the issue is resolved.
Assuming automatic refunds
Some users assume cancelling will trigger an automatic refund. Cancelling only stops future charges; refunds must be requested and approved by the store (or Boo for web purchases).
Comparative recap
Quick comparison
| Topic | Boo (notes) |
|---|---|
| How to cancel | Via App Store (iOS) or Google Play (Android); web/Stripe purchases via Boo support or email |
| Refunds | Handled by Apple/Google for store purchases; Boo handles web refunds via support |
| Pricing (approx.) | Reported ~NZ$12/month, ~NZ$76/year, ~NZ$200 lifetime; official NZD may vary |
| User feedback | Mixed: some strong positive stories, many complaints about fake profiles and support issues |
After cancelling
What to do immediately
- Verify cancellation in your App Store or Google Play subscriptions list and keep a screenshot for your records.
- Monitor your credit card or bank statements for any unexpected charges and report them promptly.
Helpful links
- Boo FAQ
- Apple: Report a Problem / Request a Refund
- Google Play: Request a Refund
- New Zealand Commerce Commission
Address
Mailing address
Attention: Copyright Agent
Boo Enterprises, Inc. 1050 Queen St Ste 100 Honolulu, Hawaii 96814 United States
Contact options
For support contact Boo via the app (Settings > Send Feedback) or email [email protected].
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Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.