Cancel Dancebit: Easy Method

What is Dancebit

Overview

Dancebit is a subscription-based dance and fitness app offering guided workouts, programs, and instructor-led classes accessible via mobile apps and the web.

Main features

Features include multiple subscription plans, a variety of dance styles and time-efficient routines, and both app-store and web-based purchase options.

How to cancel Dancebit

Cancel via App Store (Apple)

• Open your Apple ID / Settings on your iPhone or iPad.
• Go to Subscriptions, find Dancebit, and choose Cancel Subscription.
• Make sure you cancel at least 24 hours before the end of the current trial or billing period.
• Note: Deleting the Dancebit app does not cancel the subscription.

Cancel via Google Play

• Open the Google Play Store app and tap your profile icon.
• Choose Payments & subscriptions > Subscriptions, select Dancebit, and tap Cancel subscription.
• Cancel at least 24 hours before renewal to prevent the next charge.
• Note: Removing the app from your device does not stop billing.

Cancel via Dancebit website (web subscription)

• Sign in at your Dancebit web profile and open the Subscriptions tab.
• Turn off auto-renewal or cancel the subscription from that panel.
• If you cannot cancel online, contact Dancebit support using their contact form for assistance.
• Deleting your account or the app does not automatically cancel a web subscription.

What happens when you cancel

Access after cancellation

Cancelling stops future automatic renewals but generally preserves access until the current paid period ends.

You retain access for the remainder of the paid billing cycle unless otherwise specified by the platform.

Renewal and billing

App-store subscriptions (Apple/Google) are managed and billed by those platforms - you must cancel there to stop future charges.

Web subscriptions are managed by Dancebit; turning off auto-renewal stops future payments from the web subscription.

Data and account status

Cancelling a subscription does not automatically delete your account or personal data from Dancebit.

To remove account data, follow Dancebit’s account deletion process or contact support for guidance.

Will I get a refund?

Refunds for App Store and Google Play purchases

• All refund requests for subscriptions purchased through Apple or Google must be submitted to those platforms.
• Dancebit cannot process or override refunds handled by Apple or Google.

Refunds for web subscriptions

• Web subscriptions are generally marked non‑refundable in the Terms of Use, except where local law requires otherwise or a confirmed technical bug occurred.
• Contact Dancebit support if you believe consumer law in New Zealand gives you refund rights.

Special promotional and time-limited refund rules

• 28-day challenge: For web purchases under the promotional offer, you must complete 28 consecutive days within 60 days of purchase and contact support within 30 days after completion with email and screenshots. Refunds are capped at USD 60 and cover only the first subscription payment.
• 7-day subscription refund: If you bought a 7-day subscription and it renewed once, you may be eligible for a refund for the initial subscription plus the first renewal, up to USD 60, refunded to the original payment method.
• EU/UK withdrawal: EU/UK consumers have a 14-day right of withdrawal but may waive it by consenting to immediate access; refunds in such cases may be prorated.

Dancebit plans and pricing

Listed plans

The following are Dancebit's listed USD prices; actual NZD charged by Apple will vary with App Store pricing and exchange rates.

Price notes

Check the New Zealand App Store on your device for the exact NZD amounts that will be billed by Apple.

Your consumer rights in New Zealand

General protections

New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which guard against misleading conduct and require services to be supplied with reasonable care.

Digital services and refunds

For digital subscription services, remedies may be available if the service is faulty, misrepresented, or not as described.

Terms that say “non‑refundable” do not override statutory rights under New Zealand law.

Where to get help

• Contact Dancebit support first with evidence if you have an issue or believe you are entitled to a refund.
• If unresolved, seek advice from Citizens Advice Bureau or the Commerce Commission about your rights and possible complaints.
• For bank or card issues, you may consider contacting your card issuer to dispute unauthorised or recurring charges.

Customer experiences

Positive feedback

Some users praise Dancebit for effective workouts, a variety of dance styles, beginner-friendly programs, and energetic routines.

Positive reviews also highlight responsive and supportive customer service in some cases.

Negative feedback

Many users report problems with unexpected or recurring charges, renewals after cancellation, or difficulty navigating cancellation processes.

Common complaints include being billed after deleting the app and slow or unhelpful customer support responses.

Documentation checklist

Required items to request cancellation or refund

• Order receipt or subscription confirmation email (showing date and payment method).
• Screenshot of subscription status in the App Store / Google Play / Dancebit web profile.
• Transaction IDs or billing references from your bank or platform statements.
• For promotional refunds (28-day challenge): screenshots proving 28 consecutive days of completion and dates.
• Clear contact email and a concise description of the issue and requested remedy.

Optional supporting evidence

• Copies of communications with Dancebit support.
• Bank/card dispute reference numbers if you have already contacted your bank.

Common mistakes

Assuming deleting the app cancels the subscription

Deleting the Dancebit app does not stop App Store, Google Play, or web subscriptions. You must cancel in the platform or web profile that manages the billing.

Missing the 24-hour cancellation window

Many users are billed because they canceled too late. App-store and Google Play cancellations should be made at least 24 hours before renewal.

Not collecting evidence for promotional refunds

For offers like the 28-day challenge, failing to keep dated screenshots or missing the 30-day claim window can invalidate a refund request.

Relying only on Dancebit for platform refunds

If you purchased through Apple or Google, those platforms control refunds. Contacting Dancebit alone will not resolve platform-controlled charges.

Comparative recap

Quick comparison

The table below summarizes where to cancel, who issues refunds, and important notes for each purchase channel.

Use this to choose your next step

After cancelling

What to check

• Confirm the subscription status and end date in your platform or web account.
• Keep receipts, screenshots, and cancellation confirmations in case of future billing disputes.

Useful links and support

• Dancebit Terms of Use
• How to cancel (Dancebit support)
• Request a refund (Dancebit support)
• Apple: cancel subscriptions
• Google Play: cancel subscriptions

Address

Postal address for notices

Gismart Limited

151 Wardour Street, London, England, W1F 8WE

When to use this address

Use the postal address if you need to send a formal cancellation or notice under withdrawal rights where a postal notification is required.