Cancel Excel: Easy Method

What is Excel

Overview

Excel is Microsoft’s spreadsheet application used for data entry, analysis, calculations and visualisation. It is available as part of Microsoft 365 subscriptions or as a one‑time Office purchase.

Where Excel is offered

Excel is included in consumer plans (Personal, Family), business plans (Business Basic/Standard/Premium), and in Office Home one‑time purchases. Access can be via desktop apps, web, or mobile depending on the plan.

How to cancel Excel

Cancel when purchased from Microsoft (web)

• Sign in to your Microsoft account at account.microsoft.com.
• Go to Services & subscriptions, find the Microsoft 365 or Office listing, and turn off recurring billing.
• The subscription will expire at the end of the paid period; to request immediate cancellation, contact Microsoft Support via the support pages.

Cancel when purchased through an app store or retailer

• If bought via the Apple App Store, manage cancellations and refund requests through Apple Support, not Microsoft.
• If bought via Google Play, use Google Play’s subscription management and support for cancellations or refunds.
• If bought from a third‑party retailer (for example Amazon), contact that retailer directly to cancel or request a refund.

What happens when you cancel

Access after cancellation

If you cancel recurring billing, your subscription remains active until the end of the paid period. After expiry, desktop apps enter reduced‑functionality mode and you can view but not edit documents.

Data and renewal

Your files (for example in OneDrive) are generally retained but access limits may apply if storage exceeds free allowances. Automatic renewal stops when you turn off recurring billing.

Will I get a refund?

Microsoft refund policy (general)

Microsoft’s Services Agreement states purchases are generally final unless law requires otherwise. You should contact Microsoft within 90 days of an erroneous charge to request a refund.

Exceptions and trial cancellations

• If you cancel a free trial before it ends you will avoid the first payment.
• When purchased directly, cancel first and Microsoft’s system will determine if a full or prorated refund is available based on date and region.
• For purchases via Apple, Google or retailers, refunds are handled by those platforms under their policies.

Excel plans and pricing

Consumer and business plans - summary

Below are New Zealand list prices and key features as listed on Microsoft NZ pages in early 2026.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

In New Zealand the Consumer Guarantees Act 1993 applies to digital services supplied to consumers (non‑business use). Suppliers cannot contract out of CGA guarantees.

What CGA means for Excel purchases

• If the service is faulty or not fit for purpose, CGA remedies such as repair, replacement or refund may apply.
• Microsoft’s “no refunds” term may be overridden by CGA where the service fails to meet statutory guarantees.

Customer experiences

Positive reports

Some consumers report smooth experiences such as OneDrive preserving files during device failures. These positive reports tend to note normal cancellation and continuity of access.

Negative reports

Many public reviews complain of poor customer service, account lockouts, and difficulties cancelling subscriptions. Complaints often mention being charged despite attempted cancellations.

Documentation checklist

What to collect before contacting support

• Account email and Microsoft account ID (if applicable).
• Order number, receipt or invoice showing purchase date and amount.
• Payment method details (last four digits of card) and billing statements if disputing a charge.
• Subscription ID, screenshots of subscription pages or error messages.
• Evidence of service problem (for CGA claims): error logs, correspondence, or screenshots showing faults.

How to present your request

• Start by cancelling recurring billing where possible, then request refund and include all documentation.
• If purchased via a store (Apple/Google/retailer), include the store’s order ID and follow their dispute steps first.

Common mistakes

Assuming cancellation is immediate

Users often expect immediate service termination after switching off recurring billing. In most cases the subscription remains active until the paid period ends.

Contacting the wrong support channel

Another common error is contacting Microsoft for App Store or Google Play purchases. Refunds and subscription controls for those purchases must be handled by Apple or Google or the retailer.

Comparative recap

Quick comparison

The table below summarises how to cancel and the typical refund path depending on where you bought Excel/Microsoft 365.

Comparison table

After cancelling

Immediate actions

Keep screenshots or confirmation emails showing the cancellation and any support case numbers. Monitor your bank or card statements for any unexpected future charges.

Helpful links

• Microsoft support: Cancel a Microsoft 365 subscription
• Microsoft Services Agreement (New Zealand)
• Microsoft NZ: Microsoft 365 FAQ
• Microsoft account management

Address

Postal contact for written notices

For postal correspondence or written notices related to subscriptions you can use Microsoft NZ’s mailing address.

Mailing address

PO Box 8070 Newmarket, Auckland, New Zealand