Cancel Felt: Easy Method

What is Felt

Overview

Felt is a New Zealand online marketplace focused on seller listings and buyer connections. It operates a prepaid, pay-as-you-go seller model rather than a recurring subscription model for listings.

Where it operates

Felt operates in New Zealand and provides seller tools, listing fees, and success fees for items sold on the platform. Platform terms and payment handling differ by purchase channel (App Store, Google Play, web).

How to cancel Felt

Cancel via App Store (iOS)

• Open Settings on your Apple device and tap your Apple ID, then Subscriptions.
• Find the Felt subscription and turn off Auto-Renew at least 24 hours before the period ends.
• Note: cancelling during an active billing period does not stop that period; Apple manages refunds and subscription status.
• Reference: Felt on the App Store.

Cancel via Google Play (Android)

• Open the Google Play Store app, tap the profile icon, then Payments & subscriptions → Subscriptions.
• Select the Felt subscription (if present) and choose Cancel subscription.
• Google handles cancellations and refunds; Felt’s public docs note platform handling for in-app purchases.
• Reference: Felt help - platform purchases.

Cancel a seller account on the web

• Sellers must give at least one week's notice to Felt Support to terminate their seller account.
• Contact must be made via Felt’s support/contact channels; no postal address for cancellation is provided.
• Listing fees are non-refundable except at Felt’s discretion if terms were not breached.
• Reference: Felt Terms & Conditions.

What happens when you cancel

Access to services

For App Store/Google Play subscriptions, cancelling stops future auto-renewals but you typically retain access until the current paid period ends.

For web sellers, account termination after the one-week notice will close the seller account and disable listings once processed.

Renewal and billing

App Store subscriptions auto-renew unless cancelled more than 24 hours before period end; Google Play follows its subscription rules.

Sellers on the web operate on prepaid credits; no automatic subscription renewals apply to listings.

Data and listings

When a seller closes their account, listings will be removed according to Felt’s process and timelines.

Users should export or save any account data they need before requesting closure, as Felt’s terms do not promise extended data access post-closure.

Will I get a refund?

General refund policy

Listing fees and prepaid Felt account credits are generally non-refundable under Felt’s Terms & Conditions.

If a seller closes an account without breaching terms, Felt may, at its discretion, refund remaining credit or unused listing fees.

In-app purchases and platform refunds

• iOS purchases and subscription refunds are subject to Apple’s policies; Felt does not control Apple’s refund decisions.
• Unused portions of a free trial are forfeited once a paid subscription is purchased through the App Store.
• Google Play handles Android refunds according to Google’s rules; Felt’s help docs note platform control of refunds.

Exceptions and statutory rights

Felt’s terms do not specify a 14-day cooling-off period for New Zealand buyers. Standard NZ consumer law (for example, the Consumer Guarantees Act) may still apply where relevant.

For disputes about refunds, check platform refund processes (Apple/Google) and consider NZ consumer protection options if rights under law are affected.

Felt plans and pricing

Pricing table

Pricing notes

Felt in New Zealand uses a prepaid seller model rather than a subscription model for listings.

Prices are current as of early 2026 and are subject to change; check Felt’s site for updates.

How payments work

Sellers preload a minimum balance to list items; listing and category fees are deducted from that balance.

Success fees are taken when a sale completes; unused credit may be refunded only at Felt’s discretion when terms permit.

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer protections such as the Consumer Guarantees Act (CGA) may apply to goods and services bought through Felt.

These statutory rights operate separately from Felt’s Terms & Conditions and cannot be contracted out of where the law applies.

How Felt’s terms relate

• Felt’s T&Cs do not explicitly address statutory CGA rights or a 14‑day refund period for NZ consumers.
• If you believe a statutory consumer right has been breached, you may seek remedy under NZ law regardless of Felt’s stated refund policy.

What to do if you need help

If you cannot resolve a refund or cancellation issue with Felt or a platform, consider contacting NZ consumer protection authorities or seeking dispute resolution guidance.

Keep purchase records and any communication with Felt or app stores to support your case.

Customer experiences

Positive feedback

There are no widely available user reviews specific to felt.co.nz on mainstream review platforms such as Trustpilot or ProductReview New Zealand.

The absence of reviews means fewer community-sourced experiences are available for prospective users.

Negative or neutral indicators

ScamDoc lists felt.co.nz with a 'Good' rating but does not show user reviews, indicating limited public feedback rather than active complaints.

Lack of detailed user reviews makes it harder to gauge common issues or praise from other sellers and buyers.

What this means

When relying on limited public feedback, review Felt’s terms carefully and document interactions with support for your records.

Platform behavior (refunds, cancellations) is often governed by Apple/Google when purchases are made through their stores.

Documentation checklist

What to prepare

• Account email and username used on Felt.
• Receipts or transaction IDs for listing fees, top‑ups, or in-app purchases.
• Screenshots of subscription status or listing pages if relevant.
• Listing IDs or URLs for items you want removed or refunded.

Where to send documentation

• Send seller account cancellation requests and documentation to Felt Support via the contact channels listed on Felt’s site.
• For App Store or Google Play purchases, use Apple/Google support portals for refund requests and include receipts.
• Reference Felt’s Terms & Conditions when contacting support: felt.co.nz terms.

Common mistakes

Timing errors

Users often try to cancel an App Store subscription on the day it renews; Apple requires cancellation more than 24 hours before period end to avoid renewal.

For web seller accounts, failing to give at least one week’s notice can delay closure and retention of listings or fees.

Missing evidence and wrong contact route

Some people expect refunds from Felt for purchases handled by Apple/Google and contact Felt first, which can delay resolution.

Always keep receipts and use the correct support channel - Apple for App Store, Google for Play purchases, and Felt Support for web account closures.

Comparative recap

Table summary

Quick summary

Cancel App Store/Google Play subscriptions through the respective stores; cancel web seller accounts by contacting Felt Support with one week’s notice.

Refund prospects depend on platform rules (Apple/Google) and Felt’s discretionary web refund policy for credits.

After cancelling

What to check

• Confirm cancellation in the App Store or Google Play subscription settings and retain screenshots.
• For web sellers, request written confirmation from Felt Support that your account will be closed after the notice period.
• Verify remaining account credit status and ask about discretionary refunds if applicable.

Useful links

• Felt on the App Store
• Felt help / in-app purchase notes
• Felt Terms & Conditions
• ScamDoc listing for felt.co.nz

Address

Postal and company details

Felt Ltd - Christchurch, New Zealand. No public postal address for cancellations is provided in Felt’s Terms of Use.

Account termination and cancellation communications must be made via Felt’s online support channels or email.

Support contact

Contact Felt Support via the contact or support page linked from Felt’s site; there is no dedicated postal cancellation address listed.

Reference Felt’s terms for seller account closure: felt.co.nz terms.