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Cancel Flip Broadband: Easy Method
What is Flip Broadband
Overview
Flip Broadband (Flip NZ) was a New Zealand internet service provider offering fibre and naked fibre plans with a focus on simple pricing and no-lock-in options.
Current status
Flip is being migrated to 2degrees and public, up-to-date Flip NZ policy pages are limited.
If you need account-specific details, expect communications from Flip or 2degrees about migration and next steps.
How to cancel Flip Broadband
Primary cancellation route
- Cancellation appears to be handled by phone - check your billing statement or account emails for the contact number to call.
- If you cannot find a number, look for migration notices from 2degrees or contact 2degrees for direction.
Step-by-step cancellation steps
- Find your account number, billing date and any contract details on your bill or online account.
- Call the Flip customer support number shown on your bill and request cancellation; ask for a reference number.
- Confirm the service cut-off date and whether you will be charged for the remainder of the billing period.
- Ask about returning any supplied modem or equipment and any costs for early termination if on a fixed-term plan.
- Follow up with written confirmation via email where possible and keep copies of correspondence and reference numbers.
What happens when you cancel
Service access
When you cancel, your internet service will remain active until the agreed cut-off date or the end of your billing cycle.
Expect potential overlap in billing if your cancellation date does not align with the billing period.
Renewal and data
Open-term plans usually have no automatic early termination fee, but fixed-term contracts may include early termination charges.
Data allowances are typically non-transferable after cancellation; any usage must be settled on your final bill.
Will I get a refund?
General refund position
No public Flip NZ policy explicitly states a 14-day cooling-off or guaranteed change-of-mind refund on their website.
Refunds for prepayments or unused service are not guaranteed and depend on your plan terms and billing cycle alignment.
Possible exceptions and actions
- If you paid for a whole billing period and cancel mid-cycle, you might still be charged for that period - ask for a pro‑rata refund when cancelling.
- Hardware or device refunds may follow a provider-specific returns policy; retain receipts and request a written outcome.
- If you believe you are owed a refund and Flip/2degrees do not resolve it, escalate through the Telecommunications Dispute Resolution options listed below.
Flip Broadband plans and pricing
Available plan summary
The following plans and prices are based on publicly available pricing snapshots (Glimp.nz, Canstar Blue) and may change.
Price table
| Plan | Speed | Price | Period | Features |
|---|---|---|---|---|
| Naked Fibre 30 | 30/10 Mbps | NZ$15.00 per week (~NZ$65.00/month) | Weekly | Unlimited data, no lock-in, free installation, modem NZ$50 or BYO |
| Naked Fibre 50 | 50/10 Mbps | NZ$15.00 per week (~NZ$65.00/month) | Weekly | Unlimited data, no lock-in, free installation, modem NZ$50 or BYO |
| Unlimited Fibre - 50 Mbps fibre | 50 Mbps fibre | NZ$14.00 per week (~NZ$60.66/month) | Weekly | Unlimited fibre, no contract, one-off setup fee ~NZ$25, router NZ$50 or BYO |
Your consumer rights in New Zealand
Key consumer protections
Under New Zealand consumer guidance, your rights include clear information on cancellations, fair billing, and remedies for faulty or misrepresented services.
Billing cycles can result in overlapping charges if you cancel mid-cycle; fixed-term contracts may include early termination fees.
Escalation and dispute resolution
- If a provider will not resolve a billing or service dispute, you can escalate through the Telecommunications Dispute Resolution (TDR) service.
- General cancellation guidance is available from Consumer Protection NZ: consumerprotection.govt.nz.
Customer experiences
Positive feedback
- Some customers reported quick setup and good value, with accounts active within 24 hours in positive reviews.
- Others praised customer service and relatively easy account transfers during migration.
Negative feedback
- Complaints include outages during storms and prolonged downtime while neighbours remained connected.
- Customers reported poor technical support, long wait times, issues with billing and cancellation alignment, and missing or late equipment deliveries.
Documentation checklist
What to have ready
- Account number and registered account name as shown on your bill.
- Most recent invoice or billing statement showing next billing date.
- Contract details: open-term or fixed-term and any quoted early termination fees.
- Proof of payments and dates, and any equipment receipts (modem/router).
What to request and keep
- Get a cancellation reference number and a written confirmation email of your cancellation date.
- Keep records of any return shipment tracking numbers and final account statements.
Common mistakes
Timing cancellations incorrectly
Many customers are surprised to be charged for a full billing cycle after cancelling mid-month.
Always confirm the effective cancellation date and whether you will receive a pro‑rata credit.
Not documenting the cancellation
Failing to get a cancellation reference or written confirmation leads to disputes over whether and when you cancelled.
Ask for and save confirmation emails, reference numbers and final invoices to avoid billing confusion.
Comparative recap
Quick comparison
| Feature | Naked Fibre 30 | Naked Fibre 50 | Unlimited Fibre 50 |
|---|---|---|---|
| Typical speed | 30/10 Mbps | 50/10 Mbps | 50 Mbps fibre |
| Price (approx.) | NZ$15/week (~NZ$65/mo) | NZ$15/week (~NZ$65/mo) | NZ$14/week (~NZ$60.66/mo) |
| Contract | No lock-in (open term) | No lock-in (open term) | No contract |
| Equipment | Modem NZ$50 or BYO | Modem NZ$50 or BYO | Router NZ$50 or BYO; one-off setup ~NZ$25 |
After cancelling
Follow-up actions
- Confirm final bill and any outstanding balances; arrange return of equipment if required.
- Check your bank or card statements to ensure no further unauthorised charges occur.
Helpful links
- Consumer Protection NZ - cancel your phone, mobile or internet plan: consumerprotection.govt.nz
- One NZ 14-day money-back reference (example of another provider’s policy): one.nz
- Telecommunications Dispute Resolution information: tdr.org.nz
Address
Postal/contact address
No valid New Zealand postal address for Flip Broadband cancellation was located during the search.
Cancellation appears to be handled by phone rather than by post; check your bill or migration communications for the correct contact number.
If you cannot find contact details
Look for recent emails or SMS from Flip or 2degrees about account migration, or contact 2degrees customer support for guidance on Flip account matters.
If necessary, retain evidence of your attempts to cancel and escalate via the Telecommunications Dispute Resolution service if issues remain unresolved.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.