Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Foodpanda service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Foodpanda: Easy Method
What is Foodpanda
Overview
Foodpanda is an online food delivery and takeaway platform that connects customers with local restaurants and grocery stores for delivery or pickup.
In New Zealand it operates through a merchant and courier network, allowing orders via a mobile app or website where available.
How it works
Customers select items, place an order, pay online or in some cases pay on delivery, and a courier delivers the order to the provided address.
Operations and support are handled through the app’s Help/Support features or the platform’s web support channels.
How to cancel Foodpanda
Cancel an order in the app or website
- Open the Foodpanda app or website and go to Orders or Order History.
- Select the active order you want to cancel and look for a Cancel or Help option.
- Follow the on-screen prompts to request cancellation, and confirm any pop-up cancellation fees or messages.
Cancel subscriptions or account features
- If you have an account subscription (where offered), cancel via the app’s account/subscription settings or through the platform where you subscribed (App Store or Google Play).
- For App Store subscriptions, manage via your Apple ID subscriptions in iOS. For Google Play, cancel via Play Store > Subscriptions.
- If you cannot find subscription settings, contact Foodpanda support within the app Help Center and request cancellation.
What happens when you cancel
Order cancellations
If an order is cancelled before preparation or dispatch it may be stopped and marked cancelled in the app.
If already dispatched or delivered you will typically need to follow the platform’s support process for a remedy.
Account and data effects
Cancelling a subscription or closing an account usually stops future billing but does not automatically delete your account data.
You can request data deletion or account closure via support; check any in‑app options or contact customer service for confirmation.
Will I get a refund?
General refund position
There is no general 14-day cooling-off right for food delivery in New Zealand, so change-of-mind refunds are not automatic.
Foodpanda may have its own refund policies for problems such as missing, incorrect or undelivered orders.
Exceptions and consumer law
- Under the Consumer Guarantees Act (CGA), you are entitled to a remedy (repair, replacement or refund) if the service or goods are not of acceptable quality or not as described.
- Blanket “no refunds” terms that mislead consumers may breach New Zealand law and can be challenged.
- Document the issue (photos, timestamps, order details) to support any refund claim through the app or your bank if necessary.
Foodpanda plans and pricing
Subscription availability
No publicly available NZ pricing for a Foodpanda subscription plan (for example a “Pandapro/Foodpanda Plus”) was found for 2024 - 2025.
Where local subscription plans are not listed, pricing and features may vary or may not be offered.
Table of plans and pricing
| Plan / Item | Price (NZD) | Notes |
|---|---|---|
| Delivery fees / per order | Varies | Depends on restaurant, distance and time |
| Subscription plan (e.g., delivery pass) | Varies | No confirmed public pricing in New Zealand for 2024 - 2025 |
| Service / surge fees | Varies | May apply at busy times; varies by order |
Your consumer rights in New Zealand
Key legal protections
The Consumer Guarantees Act 1993 requires services and goods to be of acceptable quality, fit for purpose and as described.
If those guarantees are not met you may be entitled to repair, replacement, or refund depending on the issue.
Limits and other laws
- There is no statutory cooling-off period for online food delivery or change-of-mind returns.
- Businesses must not mislead consumers about their statutory rights; unfair terms may breach the Fair Trading Act.
- For more info, see guidance from consumer organisations if you need to escalate a dispute.
Customer experiences
Positive reports
Some customers report timely refunds and successful resolutions for wrong or undelivered orders in isolated cases.
Positive outcomes often follow prompt reporting with clear evidence (photos, timestamps, order IDs).
Negative reports
Many reviews note difficulties obtaining refunds, delays, orders marked as delivered when they were not, and poor customer service experiences.
These mixed reports suggest outcome depends on case specifics and how quickly and clearly issues are reported.
Documentation checklist
What to gather before contacting support
- Order number and order time
- Payment method and transaction details (receipt or card statement)
- Photos or screenshots of the order, delivery status, missing items, or incorrect items
Additional helpful items
- Delivery driver contact logs or GPS screenshots, if shown in app
- Chat transcripts or support case numbers from previous contact attempts
- Date and time of any phone calls and the names of any support staff spoken to
Common mistakes
Failing to act quickly
Delaying a report reduces the chance of a quick resolution and may make evidence harder to verify.
Always take photos and contact support as soon as you notice an issue.
Not keeping records
Not saving order numbers, receipts or screenshots can weaken your case when requesting a refund or dispute.
Keep copies of app messages, emails, and any refund confirmations or reference numbers.
Comparative recap
Snapshot comparison
The table below provides a concise comparison of practical aspects to consider for Foodpanda NZ based on available information.
Table summary
| Aspect | Foodpanda (New Zealand notes) |
|---|---|
| Cancellation process | Varies by platform and order state; typically in-app or via website; platform-specific steps for App Store/Google Play subscriptions |
| Refund likelihood | Possible for undelivered, incorrect or poor-quality orders; not guaranteed for change of mind; CGA remedies may apply |
| Support responsiveness | Mixed reviews: some timely resolutions, many reports of delays and unsatisfactory responses |
| Legal protection | Protected by New Zealand consumer law (CGA, Fair Trading Act) even for online orders |
After cancelling
Follow-up actions
- Check the app and your email for cancellation confirmation and any refund status updates.
- Monitor your bank or card statement for refunds; allow a few business days for processing.
Where to get help and escalate
- Contact Foodpanda in-app Help/Support or via the website for dispute resolution.
- If unresolved, see consumer guidance: consumer.org.nz - Returns and refunds.
- For rights and complaints information, see the Commerce Commission: comcom.govt.nz - Your rights as a consumer.
Address
Registered office (NZ)
Suite 114, 127/131 Newton Road, Eden Terrace, Auckland 1010, New Zealand.
This is the registered office for HungryPanda (NZ) Limited, the entity likely responsible for Foodpanda operations in New Zealand.
Contact advice
There is no confirmed postal address for account cancellations; use the app’s Help Center or in‑app support to request cancellations and refunds.
If you need to escalate formally, include the registered office address in written correspondence while using the in-app support channels as the primary route.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.