Cancel Fusion: Step-by-Step Guide

What is Fusion

Product overview

Fusion is the commercial 3D CAD/CAM/CAE product used for product design and manufacturing workflows. It combines design, simulation, and production tools in a single cloud-connected application.

Typical users

Users include product designers, engineers, makers and small-to-medium manufacturers in New Zealand and globally. Fusion is sold as a subscription with multiple billing terms.

How to cancel Fusion

Before you start

Confirm how you purchased the subscription (direct from Autodesk, a reseller, or an app store). Cancellation method depends on the purchase channel.

Locate your order number, account email and renewal date before you begin.

Step-by-step cancellation

• Sign in to your Autodesk Account at accounts.autodesk.com.
• Go to “Manage Subscriptions” or “Products and Services” and find your Fusion subscription.
• Choose the subscription, select “Cancel Subscription” (or “Turn Off Auto-Renewal”) and follow the on-screen confirmation steps.
• If you purchased through an authorised reseller, contact the reseller and request cancellation; provide order number and account details.
• If you purchased via an app store (Apple/Google), cancel through the relevant store account subscription settings.
• If you cannot cancel online, contact Autodesk Support at Autodesk Support and request cancellation; keep the support reference number.
• If you need to notify the local legal entity, send a written cancellation request to the registered office at the address listed below and retain proof of posting or delivery.

What happens when you cancel

Access to the software

Access typically continues until the end of the paid billing period unless your provider specifies otherwise. You should retain local project files before access ends.

Cloud-stored projects may become read-only or be deleted after a retention period; export any required data.

Renewals and billing

Once cancellation or auto-renewal disablement is confirmed, future billing should stop after the current term. Monitor your bank statements to verify no further charges occur.

If you were charged again after cancellation, contact support immediately and keep transaction records for dispute resolution.

Will I get a refund?

General refund approach

Refund eligibility depends on where and how you bought the subscription and on the vendor’s stated terms. Vendors commonly do not provide pro‑rata refunds for time already used.

Changing or cancelling future renewals normally stops future charges but may not automatically trigger a refund for the current period.

Exceptions and remedies

• If the service was faulty or misrepresented, New Zealand consumer law may entitle you to a remedy such as a refund, repair or replacement.
• If purchased from a reseller or app store, their refund rules apply; you may need to follow their dispute process.
• To request a refund, contact the vendor or reseller with order details, explain the reason, and attach proof of purchase and supporting evidence.

Fusion plans and pricing

Price table

Pricing notes

Prices are list prices from the official Autodesk New Zealand site for the Product Design & Manufacturing category. Prices exclude GST.

See the official comparison page at autodesk.com for current offers and local promotions.

Your consumer rights in New Zealand

Key legal protections

The Consumer Guarantees Act and the Fair Trading Act protect New Zealand consumers when purchasing services and products. Services must be supplied with reasonable care and skill.

Terms that attempt to override consumer law are likely unenforceable to the extent they conflict with statutory rights.

Enforcement and dispute options

• If the vendor refuses a lawful remedy, you can seek assistance from the Commerce Commission or Citizens Advice Bureau.
• For small-value disputes, the Disputes Tribunal is a low-cost option to pursue a claim.
• Keep clear records (invoices, screenshots, correspondence) to support any claim under NZ consumer law.

Customer experiences

Common positive feedback

Users often praise Fusion for its integrated toolset, cloud collaboration features, and competitive pricing for professional design and manufacturing workflows.

The monthly and annual plans provide flexibility for freelancers and small teams who need periodic access.

Common criticisms

Some users report frustration with automatic renewals and the complexity of cancelling when a subscription was purchased via a reseller or app store.

Others mention concerns about cloud storage limits and data export when a subscription ends; always export critical files before cancellation.

Documentation checklist

Essential items to gather

• Order number or invoice ID
• Account email and username used to purchase Fusion
• Payment method details and transaction date
• Screenshots of subscription status and renewal date

Supporting evidence for disputes

• Cancellation confirmation emails or support ticket references
• Correspondence with reseller or app store if purchased through them
• Copies of any error messages or reproducible faults with the software

Common mistakes

Not checking where you bought the subscription

Many users assume they can cancel via the same website without confirming the actual seller. App store and reseller purchases require cancellation through that channel.

Failing to retain confirmation

Some customers do not save cancellation confirmations and then have difficulty proving they cancelled. Always keep written confirmation and support reference numbers.

Timing errors

Cancelling after the renewal date can result in another billing cycle. Set reminders well before the renewal date to avoid accidental charges.

Comparative recap

Quick plan comparison

Key takeaway

Monthly gives flexibility, annual lowers per-month cost, and multi-year plans are for predictable long-term use. Choose based on project horizon and cashflow.

After cancelling

What to do immediately

• Export all project files and local copies of important data before access ends.
• Save a copy of the cancellation confirmation and any support ticket numbers.

Useful links and escalation

Autodesk Support: autodesk.com/support

NZ consumer help: consumerprotection.govt.nz, Commerce Commission: comcom.govt.nz, Citizens Advice Bureau: cab.org.nz.

Address

Registered office

Fusion NZ Limited (registered office and address for service):

672 Richardson Road, Mount Roskill, Auckland 1041, New Zealand

Notes on written notifications

If you need to send a formal written cancellation or a legal notice, use the address above and retain proof of delivery. Also send an electronic copy to Autodesk Support where appropriate.