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Hyper Cleaner
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Cancel Hyper Cleaner: Easy Method
What is Hyper Cleaner
Overview
Hyper Cleaner is a mobile cleaning and optimisation app (listed as HyperClean - Phone Cleaner on the App Store) that offers tools such as duplicate removal, video compression, ad blocking and contact organisation.
The app offers free features plus premium subscription plans with free trials and recurring billing handled through app stores or the platform used at purchase.
Developer
The app is associated with Gismart Limited, a company registered in the United Kingdom.
There is no New Zealand postal address listed for the developer in available public information.
How to cancel Hyper Cleaner
Cancel via Apple App Store (iOS / iTunes)
- Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
- Find HyperClean (Hyper Cleaner) and turn off Auto-Renewal at least 24 hours before the end of the current period.
- Alternatively manage subscriptions via the App Store listing or your Apple ID purchase history.
Cancel via Google Play or the web platform
- Open Google Play Store → Menu → Subscriptions, select the subscription and cancel from there.
- If you subscribed via a website or other platform, cancel through that platform’s account or billing settings.
- HyperClean cannot directly cancel subscriptions for you - cancellations must be handled through the store or platform you used to subscribe (terms).
If you cannot find the subscription
- Check which Apple/Google account was used to buy the subscription and verify receipts in your email.
- Contact the app store’s support (Apple or Google) for help locating and cancelling subscriptions if you cannot do so yourself.
What happens when you cancel
Access and billing
When you cancel a subscription it will typically remain active until the end of the current paid period.
After the current period ends, the subscription will not auto-renew and premium features will stop working.
Data and account
Your account and any data stored in the app may remain according to the app’s privacy policy and terms of service.
Check the developer’s terms and privacy pages for details on data retention: HyperClean terms.
Will I get a refund?
General refund policy
HyperClean does not specify a multi-channel refund policy; in-app purchases are governed by the App Store or Google Play refund rules.
HyperClean cannot directly issue refunds for App Store or Google Play purchases - refund decisions are handled by the stores.
Exceptions and developer requests
The developer may request a refund through Apple or Google for faulty downloads or unusable content, but any refund remains subject to the app stores’ processes.
If you believe a refund is appropriate, request it via Apple or Google support and keep receipts and evidence of issues.
Hyper Cleaner plans and pricing
Summary of available plans
Prices are listed in USD on the App Store (US$3.99/week, US$4.99/week, US$29.99/year) and Apple converts the charge to NZD at purchase time.
Exact New Zealand dollar amounts are not published by the developer and will vary by Apple’s exchange matrix.
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Weekly Premium Access | NZ$≈ (converted from US$3.99) | Weekly | 3-day free trial; deletes duplicates; compresses videos; ad blocker; secret space; contact organisation; battery widget |
| Weekly Premium (alternate) | NZ$≈ (converted from US$4.99) | Weekly | Same as Weekly Premium Access |
| Yearly Subscription | NZ$≈ (converted from US$29.99) | Annual | Full premium access |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) you have rights where goods or services fail to meet acceptable quality or are misrepresented.
These laws may provide a remedy such as repair, replacement or refund depending on the circumstances.
Applying those rights to app subscriptions
App subscriptions are treated as services; if the service is faulty or misrepresented you may be entitled to a remedy under NZ law.
However, HyperClean’s publicly available terms do not explicitly state New Zealand statutory guarantees or local remedies.
Customer experiences
Reported negative experiences
Some users report difficulty cancelling subscriptions, and there are claims of recurring charges continuing after cancellation.
Several reviewers have described being charged multiple times or called the app a "scam" when cancellation proved hard to find or ineffective (source).
General takeaways
Not all users report problems; however the available public reviews skew toward cancellation and billing complaints.
Keeping clear records and receipts improves the chance of resolving billing issues with the app store or your bank.
Documentation checklist
What to collect before contacting support
- Receipt or order confirmation showing the subscription charge and date.
- Account email used for the App Store or Google Play purchase.
- Subscription ID or transaction ID from purchase history.
- Screenshots showing subscription status and any cancellation attempts.
- Dates and amounts of all charges you believe are incorrect.
Additional useful items
- Correspondence with the developer or app-store support.
- Device type, app version and screenshots of app settings.
- Your preferred contact details and a clear statement of the remedy you seek (refund, stop future charges, etc.).
Common mistakes
Relying on in-app cancellation
A frequent mistake is attempting to cancel from inside the app; App Store and Google Play subscriptions must be cancelled through the store account settings.
Canceling inside the app may not stop auto-renewal if the store subscription remains active.
Timing and account confusion
Another common issue is not cancelling at least 24 hours before renewal or using a different Apple/Google account than the one used to subscribe.
Users also sometimes assume cancellation is immediate; the service generally remains until the paid period expires.
Comparative recap
Quick comparison
The following table summarises key differences in cancellation and refund handling across channels for Hyper Cleaner.
Table
| Channel | How to cancel | Refunds handled by | Access after cancel | Common issues |
|---|---|---|---|---|
| App Store (Apple / iTunes) | Cancel via Apple ID → Subscriptions (turn off Auto-Renewal) | Apple / iTunes | Active until end of current billing period | Users report recurring charges after cancellation |
| Google Play / Web platform | Cancel via Google Play subscriptions or the platform used to buy | Google Play or platform | Active until end of current billing period | Need correct Google account; developer cannot cancel for you |
| Developer (HyperClean / Gismart) | Developer can advise but cannot directly cancel store subscriptions | Developer may request refunds from stores but stores decide | Depends on store decision and policy | Limited direct refund capability; support via terms and site |
After cancelling
Immediate steps
Save confirmation that you cancelled and retain receipts showing charges and cancellation dates.
Check your next bank or card statement to ensure no further charges occur.
Where to get help
For App Store purchases, start with Apple support or the App Store listing.
For Google Play or web purchases, use Google Play Help or the platform you used to subscribe and refer to the app’s terms: HyperClean terms.
Address
Developer postal address
Gismart Limited
151 Wardour Street, London, England, W1F 8WE
Notes about New Zealand contact
There is no New Zealand postal address listed for the developer in the public information found.
If you need to escalate, contact the app store used for purchase and consider seeking advice from New Zealand consumer protection authorities if required.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.