Cancel Imvu: Easy Method

What is Imvu

Overview

Imvu is an online social entertainment platform where users create 3D avatars, chat, and purchase virtual items and subscriptions. It combines social networking with a virtual goods economy.

Main features

Key features include avatar customisation, chat rooms, virtual items for purchase, and tiered VIP subscription options that unlock extras. Payments can be made via app stores, gift cards, or direct billing.

How to cancel Imvu

Cancel via the Imvu website

• Sign in at Imvu.com with your account credentials.
• Open Account Settings (click your avatar or account menu).
• Go to Billing or Subscriptions and choose the active subscription.
• Select Cancel Subscription and confirm; save any confirmation or screenshot.

Cancel via app stores or support

• If billed through Apple: open Settings > your Apple ID > Subscriptions, find Imvu and Cancel.
• If billed through Google Play: open Google Play > Payments & subscriptions > Subscriptions, find Imvu and Cancel.
• If you cannot cancel or billing shows IMVU directly: submit a support ticket via Imvu Help and request cancellation and confirmation.

What happens when you cancel

Access and renewal

When you cancel a paid subscription, your VIP or premium access will typically continue until the end of the current billing period. After that date, the subscription will not renew and tiered features will end.

Account and data

Your Imvu account, avatar, purchased items and credits generally remain on the account after cancellation. Deleting an account is a separate process and may require contacting support.

Will I get a refund?

General policy

Imvu generally does not issue refunds for completed subscription periods or in-app purchases once the billing cycle has started. Refunds are uncommon and treated case-by-case.

Exceptions and how to request one

• Ask for a refund if you were charged in error, billed multiple times, or your subscription was unauthorised.
• Contact the platform used for billing first (Apple/Google) for platform-processed payments; they manage refunds for those stores.
• For direct IMVU billing, submit a support ticket with order details, dates, and screenshots to request a review.
• If you are in New Zealand and believe consumer law applies, mention your rights under local consumer protection when requesting a refund.

Imvu plans and pricing

Local pricing summary

The following table shows community-sourced NZD pricing for common items and subscriptions sold in New Zealand. App Store in-app prices may display in USD.

Pricing table

Note: The App Store often displays USD pricing. Only a community-sourced NZD monthly VIP price (NZ$26.99) is available; gift cards sold in NZ are priced in NZD.

Your consumer rights in New Zealand

Key legal protections

Under New Zealand law, services must be provided with reasonable care and skill and match descriptions given before purchase. If Imvu fails to provide the service as described, you may be eligible for remedies.

How to escalate if needed

• Raise the issue with Imvu support first and keep records of communications.
• If unresolved, seek advice from Consumer Affairs (MBIE) or Consumer NZ and follow their dispute resolution guidance.
• For billing via Apple or Google, you may also use their refund dispute processes in parallel with contacting Imvu.

Customer experiences

Positive feedback

Some users report straightforward cancellations via the website and prompt confirmation emails. Gift card redemption and credit purchases are generally fast and reliable.

Negative feedback

Common complaints include confusion about where a subscription is billed from (App Store vs IMVU), delays in support replies, and limited refunds. Users advise keeping clear records of cancellations and charges.

Documentation checklist

Before contacting support

• Account username and email associated with Imvu.
• Order number(s) or transaction ID from your email or bank statement.
• Date and time of the charge and the amount billed.

When submitting a refund or cancellation request

• Screenshots of subscription details and billing entries.
• Confirmation of cancellation if you received one (email or on-screen).
• Reference to the platform used for payment (Apple ID, Google account, PayPal, card).

Common mistakes

Cancelling the app but not the subscription

Deleting the Imvu app from your device does not cancel an active subscription. The subscription must be cancelled via the billing source or your Imvu account.

Not checking the billing source

Users often assume Imvu billed them directly, but many subscriptions are managed by Apple or Google. Always check your bank statement or store subscription settings to find the correct cancellation path.

Comparative recap

Cancellation methods compared

After cancelling

Next steps

• Keep your cancellation confirmation email or screenshot for records.
• Monitor your bank or card statement to confirm no further charges are applied.
• If billed by Apple/Google, verify cancellation in your subscriptions list.

If you still need help

• Imvu Help Center: Imvu Support
• Apple subscriptions help: Manage subscriptions with Apple
• Google Play subscriptions help: Manage subscriptions on Google Play
• Consumer guidance: Consumer Protection NZ (MBIE)

Address

Mailing address

For postal correspondence, Imvu uses a US P.O. Box internationally. Use the following address for written enquiries if required:

IMVU, PO Box 2772, Redwood City, CA 94063, USA

Support contact

For account-specific help, open a support ticket via the Imvu Help Center rather than relying solely on postal mail.

Support portal: Imvu Support