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Cancellation service #1 in New Zealand
Larine is a consumer product and subscription service best known for cinnamon-flavoured gum and related oral-care items sold online and through mobile apps.
Details about the company’s policies are limited publicly; many users interact with Larine via app stores or the Larine website.
Larine is sold through multiple channels: Apple App Store, Google Play, and Larine’s website (web purchases).
Pricing and availability appear to be USD-focused and not clearly localised to New Zealand.
When you cancel an active subscription, you will typically retain access for the remainder of the paid billing period.
Auto-renewal should stop at the next billing date; verify the end date in your account or confirmation message.
Billing stops for future cycles, but past charges are not automatically refunded unless agreed by Larine or under consumer law.
Data retention and account deletion policies are not well documented; request account/data removal when you contact support.
There is no clear, publicly documented Larine refund policy. User reports indicate Larine has refused advertised guarantees such as a "60-day satisfaction guarantee."
Many customers describe partial refunds, delayed responses, or refusal to refund for subscriptions or late deliveries.
Exact New Zealand Dollar (NZD) pricing for Larine products or subscriptions is not publicly available.
Available pricing appears to be listed in USD and not localised for New Zealand.
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Subscription (App Store) | Varies | Auto-renew | Managed by Apple; cancel via Apple account settings |
| Subscription (Google Play) | Varies | Auto-renew | Managed by Google Play; cancel via Play subscriptions |
| Subscription (Web) | Varies | Auto-renew or manual | Cancel in account subscription/manage settings |
| One-time purchase | Varies | One-off | May be subject to shipping delays and non-local pricing |
The CGA requires goods and services to be of acceptable quality, fit for purpose, and match the description provided.
Poor delivery, misleading claims, or hard-to-cancel subscriptions may breach these rights under the CGA.
Many customers assume web-based account cancellation is available and working. Reports show Larine’s self-service cancellation can be missing or broken.
Always confirm cancellation by saving a confirmation message or screenshot.
Expecting an automatic 14-day cooling-off period for digital services is a common error; New Zealand law does not automatically provide this for digital purchases unless agreed.
Also, assuming an advertised money-back guarantee will be honoured without evidence can leave you unprotected - keep documentation.
How you purchased Larine affects how you cancel and who controls refunds; app stores control subscription renewals, web purchases rely on Larine’s own systems.
Document the purchase channel before initiating cancellation to follow the correct process.
If you bought via Apple or Google Play, cancel through the store. If you bought on the web and cannot cancel, contact Larine support and keep records.
| Purchase channel | How to cancel | Refund likelihood (reports) | Notes |
|---|---|---|---|
| Apple App Store | Cancel via Apple account settings | Higher (store-managed cancellations) | Apple billing support |
| Google Play | Cancel via Google Play > Subscriptions | Higher (store-managed cancellations) | Google Play cancellation guide |
| Web (buylarine.com) | Cancel in account subscription/manage settings or contact support | Lower (user reports of refusals) | Users report missing policies and poor refund handling; may need escalation |
No New Zealand postal address for Larine was found in public sources.
Pipeline information indicates only a United States address exists publicly; no NZ address is available for mail-based cancellation.
If a postal address is required, first ask Larine support for a current address and for written confirmation of cancellation.
Otherwise, use written email/contact forms, dispute charges with your bank, or escalate to New Zealand consumer authorities for assistance.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.