Cancel Mater Prize Home: Easy Method

What is Mater Prize Home

Overview

Mater Prize Home is a charitable lottery run by Mater Lotteries that offers prize homes and other major prizes to support Mater charities and services.

How it operates

Tickets are sold online and via apps; winners are drawn according to published rules and state regulations. Ticket availability, pricing and eligibility are set by Mater and may vary by jurisdiction.

How to cancel Mater Prize Home

If you subscribed inside the Mater mobile app

• Open the Mater app and go to Settings to cancel a subscription purchased directly in the app.
• Do not assume deleting the app or your account will stop billing; you must explicitly cancel via the app.
• See Mater terms for app cancellation details: materapp.com/terms-of-use.

If you purchased via an app store

• Apple App Store: Manage purchases through your Apple ID > Purchase History > Report a Problem; Mater cannot process App Store refunds directly.
• Google Play: Contact Mater customer support with your Google Play order number to request cancellation or refund; Mater may then liaise with Google.
• App-store refunds are subject to the store’s policies and may require you to follow their refund procedures.

If you paid Mater directly (not via app stores)

• Contact Mater customer support or send a dated, signed notice of cancellation to the contact details below (email: [email protected]).
• If the cancellation is valid under Mater’s policy, refunds are processed within their stated timeframe.

What happens when you cancel

Access and service

If you cancel an ongoing subscription, access to subscription features will typically stop at the end of the current paid period unless otherwise stated.

For single purchases such as lottery tickets, cancellation does not generally apply once the ticket is issued.

Renewals and billing

Canceling a subscription prevents future renewal charges but does not automatically reverse past charges unless a refund is approved.

For app-store purchases, you must also check the App Store or Google Play subscription settings to stop renewals there.

Data and account

Cancelling a subscription does not necessarily delete your account or personal data. Request account deletion separately if required.

For privacy concerns or data deletion requests, contact Mater support and reference your account details.

Will I get a refund?

Lottery tickets and charitable raffles

For Mater Prize Home (charitable raffle) tickets, Mater Lotteries generally does not permit refunds for change of mind once a ticket is purchased.

This policy is consistent with charitable lottery practices and relevant consumer guidelines: support.materlotteries.com.au.

Exceptions and administrative errors

• Refunds may be considered if the lottery is still open and a valid reason applies (administrative error, incorrect purchase, or approved self-exclusion), assessed case-by-case.
• If approved, refunds are processed to the original payment method within 5 - 7 business days for lottery-related refunds.

Digital purchases and jurisdictional rules

• Digital app purchases: EU/EEA residents may have a 14-day right to refund; South Korea residents may have a 7-day right.
• Outside those jurisdictions, digital purchases (including virtual items) are generally final and non-refundable, except where local law or Mater’s policies provide otherwise.

Mater Prize Home plans and pricing

Pricing summary

Mater lists ticket prices in Australian dollars (AUD). Exact prices and bundles vary by ticket type and promotion.

Notes on currency

No official New Zealand dollar (NZD) pricing is published; New Zealand buyers should expect AUD pricing and possible currency conversion by their payment provider.

Your consumer rights in New Zealand

General consumer protections

New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) protects against faulty goods and misleading conduct, but it does not generally give a right to a refund for change of mind.

If a service or product is not provided with reasonable care, you may have remedies under NZ law.

Lotteries and charitable raffles

Charitable lottery ticket sales are typically non-refundable once a ticket is issued, unless the operator expressly agrees or there is an administrative error.

Seek clarification from Mater support if you believe an error occurred or if you were misled about eligibility.

Payment disputes and chargebacks

• If you paid by credit card or PayPal, you may contact your provider to discuss chargeback or dispute options, but outcomes are subject to the provider’s policies.
• Keep documentation of communications and purchases when lodging a dispute.

Customer experiences

Positive feedback

Some customers praise the quality of the prize homes and the helpfulness of staff during viewings.

Reviewers on third-party sites often comment that the homes are impressive and well presented.

Negative feedback

Common complaints include unsolicited communications, persistent calls and difficulties stopping contact even after unsubscribing.

Other reviewers raised concerns about aggressive telemarketing, privacy handling and perceived misleading advertising in some cases.

Takeaway for New Zealand buyers

Review customer feedback to set expectations around communications and privacy, and contact Mater support early if you have concerns.

Document any issues you experience so you can provide evidence if requesting a refund or lodging a complaint.

Documentation checklist

What to prepare before contacting support

• Order or ticket number (App Store/Google Play order number if applicable).
• Payment receipts, confirmation emails and screenshots of the purchase.
• Your account details used to buy tickets or subscribe (email, name).

Supporting documents for refunds or disputes

• Any correspondence with Mater or the app store about the issue.
• Evidence of administrative errors or eligibility problems, if claiming an error.
• If sending written cancellation, a dated and signed notice as required by Mater for direct purchases.

Common mistakes

Assuming deleting the app cancels billing

Many users delete the Mater app thinking it stops subscriptions. Deleting the app does not stop billing; you must cancel within the app or through the app store.

Requesting refunds for lottery tickets because of change of mind

Buyers often expect refunds for change of mind. For charitable raffles like Mater Prize Home, change-of-mind refunds are generally not given.

Not saving purchase evidence

Failing to keep receipts, order numbers or screenshots makes it harder to request refunds or dispute charges.

Always save confirmation emails and transaction records when purchasing tickets or subscriptions.

Comparative recap

Quick comparison

The table below summarises cancellation and refund options by purchase method to help New Zealand buyers choose the correct route.

After cancelling

Next steps

Confirm cancellation by keeping screenshots or confirmation emails. Monitor your bank or card statements for any further charges.

If you believe a charge should be refunded and Mater has approved it, allow the stated processing time for the refund to appear (5 - 7 business days for lottery refunds; other timelines may vary).

Helpful links and contacts

• Mater app terms: materapp.com/terms-of-use
• Mater Lotteries refunds/support: support.materlotteries.com.au
• Customer reviews for reference: productreview.com.au/listings/mater-lotteries

Address

Postal address

Mater Lotteries: Locked Bag 2000, Coorparoo DC, Queensland 4151, Australia

Email contact

For cancellations or support contact: [email protected]