Cancel Mimika: Easy Method

What is Mimika

Overview

Mimika is a face-yoga and facial exercise app that offers guided programs, tracking and premium content to improve facial tone and appearance.

The service is developed by CM MentalGrowth Ltd and distributed via mobile app stores and directly on the web.

Where it is offered

Mimika is available on the Apple App Store, Google Play and directly via the Mimika website and help pages.

Purchases may be managed either by the app stores (Apple/Google) or directly with Mimika depending on how you subscribed.

How to cancel Mimika

If you subscribed via Apple App Store

• Open the Settings app on your iPhone or iPad and tap your name, or open the App Store and tap your profile icon.
• Go to Subscriptions, find Mimika and choose Cancel Subscription. Apple manages the cancellation and billing.
• If you need a refund for an Apple purchase, request it through Apple; Apple controls refunds for App Store purchases.

If you subscribed via Google Play

• Open the Google Play Store app and tap your profile, then tap Payments & subscriptions → Subscriptions.
• Select Mimika and tap Cancel subscription. Google manages the cancellation and billing.
• For refunds of Play Store purchases, request a refund through Google Play support.

If you subscribed directly on the Mimika website

• Mimika requires you to contact their support by email to cancel or pause a subscription; there is no in-app cancellation for web subscriptions.
• Start by visiting the Mimika Help page and use the contact details or form shown there: Mimika Help.
• Include your account email, subscription details and a clear cancellation request in the message.

What happens when you cancel

Access to content

When you cancel a paid subscription it usually remains active until the end of the current billing period.

After the billing period ends you will lose access to premium features unless you resubscribe.

Renewals and billing

App Store and Google Play subscriptions stop renewing once cancelled through those stores; Apple and Google control renewals for purchases made through their platforms.

For web subscriptions cancelled via Mimika support, billing should stop after Mimika processes your request - keep confirmation email as proof.

Data and account

Cancelling a subscription does not necessarily delete your account or personal data; review Mimika’s privacy policy or contact support if you want data deleted.

Request deletion explicitly if you require your account and personal information to be removed.

Will I get a refund?

Mimika’s refund stance

Mimika advertises a money-back guarantee if you do not achieve results with your personal program; check their Help page for details and eligibility.

If you purchased directly from Mimika, request a refund from their support email or form and cite the guarantee if applicable.

Statutory rules in New Zealand

There is no automatic 14-day cooling-off right for digital subscriptions in New Zealand simply because you change your mind.

Refunds for change of mind depend on the provider’s policy unless the Consumer Guarantees Act applies due to a fault.

When the Consumer Guarantees Act (CGA) applies

• If the service is faulty, not fit for purpose or misrepresented, you may be entitled to a remedy under the CGA, including repair, replacement or refund.
• Businesses cannot contract out of CGA protections even if their terms say “no refunds”.

Mimika plans and pricing

Pricing table

Pricing notes

Prices are approximate conversions from USD at ~1 USD ≈ 1.65 NZD; actual NZD pricing should be checked in the New Zealand App Store or Google Play.

App-store prices and offers may vary by country and over time; always verify before purchase.

Your consumer rights in New Zealand

Key protections

The Consumer Guarantees Act (CGA) requires services to be provided with reasonable care and skill, fit for purpose and as described.

If a service breaches these guarantees you can seek a remedy such as repair, redo or refund.

No automatic change-of-mind right

• There is generally no statutory 14‑day cooling-off period for digital subscriptions purchased online in New Zealand.
• Refunds for change of mind are subject to the provider’s own policies unless the CGA applies.

Fair Trading Act and contract limits

The Fair Trading Act prohibits misleading or deceptive conduct and unfair contract terms in trade.

Mimika’s terms cannot override statutory rights; if you believe conduct is misleading you can contact the Commerce Commission.

Customer experiences

Positive reports

Some users report effective facial exercises and visible improvements such as clearer complexion and reduced puffiness.

Positive experiences typically mention consistent use and following structured programs.

Negative reports

• Many users report difficulty cancelling subscriptions, broken links or unresponsive support.
• Numerous complaints cite repeated charges after cancellation and trouble obtaining refunds.
• There are allegations of deceptive billing practices such as unexpected renewals or trial charges.

Practical takeaway

If you try Mimika, note how you subscribed (App Store, Play Store or web) and keep receipts and confirmation emails.

Track cancellation attempts and save timestamps and correspondence to support any dispute or refund claim.

Documentation checklist

What to gather before contacting support or a store

• Account email used with Mimika and screenshots of active subscription in the app store or web account.
• Purchase receipt or bank/credit card statement showing the charge.
• Any confirmation emails from Mimika and the date/time of your cancellation request.

Extra items for disputes

• Record of attempted cancellations (screenshots, dates and times) and any replies from support.
• Evidence of service faults or misrepresentation if you rely on the Consumer Guarantees Act for a refund.

Common mistakes

Mistake: cancelling in the wrong place

People often try to cancel a web subscription in the App Store or Play Store or vice versa, which does not stop billing.

Always cancel using the same channel you used to subscribe: Apple/Google manage their own purchases, Mimika support handles web purchases.

Mistake: not saving proof

Not saving receipts, confirmation emails or screenshots makes disputes harder to resolve.

Save all purchase and cancellation evidence immediately to support refund requests or chargeback claims.

Mistake: expecting a statutory cooling‑off period

Expecting an automatic 14‑day refund for digital content is a common misunderstanding in New Zealand.

Refunds for change of mind depend on the provider’s policy unless the CGA applies due to a fault.

Comparative recap

Quick comparison overview

After cancelling

What to check right away

Confirm cancellation by saving any confirmation message from the store or from Mimika support.

Check your next bank statement to ensure no further renewals occur after the confirmed end date.

Where to get help

• Mimika Help: https://www.mimika-app.com/help
• Consumer Protection NZ guidance on digital change of mind and the Consumer Guarantees Act: consumerprotection.govt.nz
• Commerce Commission information on consumer rights: comcom.govt.nz
• Independent consumer advice on the CGA: consumer.org.nz

If you still have a problem

If you cannot resolve a billing or refund issue after following the correct cancellation steps, consider contacting your payment provider to lodge a dispute as a last resort.

Keep all evidence of your cancellation attempts and communications if you escalate a dispute.

Address

Developer information

CM MentalGrowth Ltd (developer listed on the App Store) is registered in Cyprus and is the listed provider for Mimika.

Postal address

MAROULLA COURT, Flat 201, 3 Theokritou, Nicosia 1060, Cyprus