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Cancel Noveltells: Easy Method
What is Noveltells
Service overview
Noveltells is a digital reading/subscription service operated by Multibook International Publishing Group Limited. It offers access to books and paid content through mobile apps and a web account.
Where it is managed
The service is available via iOS App Store, Android Google Play Store, and directly on Noveltells' website or app account. Billing depends on the platform used to subscribe.
How to cancel Noveltells
Cancel on iOS (App Store / iTunes)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then choose Subscriptions.
- Select the Noveltells membership and tap Cancel.
- Cancel at least 1 day before the end of the current billing period to avoid auto-renewal.
- More info: Noveltells service page.
Cancel on Android (Google Play)
- Open the Google Play app on your Android device.
- Go to Settings then Subscriptions.
- Select the Noveltells membership and choose Cancel.
- Cancel at least 1 day before the billing period ends to stop automatic renewal.
- More info: Noveltells service page.
Cancel on Web or in the Noveltells app account
- Sign in to your Noveltells account on the website or in-app account area.
- Find subscription or auto-renewal settings and turn off auto-renewal.
- Cancellation can be done at any time before the current billing period ends; service continues until the period finishes.
- More info: Noveltells service page.
Terminate your account entirely
- To delete or terminate your account, contact customer service directly at [email protected].
- See terms: Noveltells terms.
What happens when you cancel
Access after cancellation
If you cancel a subscription via web/app, the cancellation takes effect at the end of the current billing period.
You keep access to paid content until that billing period expires unless your platform provider states otherwise.
Auto-renewal and platform billing
Subscriptions purchased through Apple or Google are managed by those platforms; cancelling there stops future billing but does not automatically refund past charges.
For web purchases, turning off auto-renewal prevents future charges while your current period remains active.
Account data and termination
Terminating the account entirely requires contacting support; data retention and deletion are governed by Noveltells' policies and terms.
Contact support at [email protected] to request termination or data removal.
Will I get a refund?
General refund policy
There is no explicit 14-day refund or cooling-off right stated in publicly accessible Noveltells Help Center or Terms for New Zealand users.
Refunds are not guaranteed and depend on platform rules (Apple/Google) and Noveltells' own policies.
Exceptions and purchase prompts
- Noveltells prompts users before charging for a paid book or content and allows the user to cancel or go back to avoid charges.
- If you were charged in error, contact customer service and include proof of purchase and account details.
How to request a refund
- For Apple purchases, request a refund via your Apple ID purchase history or Apple Support.
- For Google Play purchases, request a refund via Google Play Help or order history.
- For web purchases, contact [email protected] with receipts and a clear explanation.
Noveltells plans and pricing
Pricing availability
Exact New Zealand Dollar (NZD) pricing for Noveltells could not be located in available public sources for 2024/2025.
Pricing may vary by App Store region; check your device's store for current NZD rates.
Summary table
| Plan / Pricing | Details |
|---|---|
| Standard subscription | Varies |
| In-app purchases (books/content) | Varies |
Your consumer rights in New Zealand
Fair Trading Act protections
The Fair Trading Act 1986 prohibits misleading or deceptive conduct, including hidden or hard-to-find subscription cancellation mechanisms.
Businesses must provide clear terms; unclear refund policies or buried cancellation options can be unlawful.
Enforcement and penalties
Companies breaching consumer law can face significant penalties, including fines that may reach high amounts for corporate entities.
If you suspect illegal conduct, you can report it to New Zealand authorities or consumer protection bodies.
Use of reviews and evidence
Over 50% of New Zealand consumers use online reviews; misleading reviews or fake endorsements can influence decisions and are covered by consumer law.
Keep clear records (receipts, screenshots) if you wish to complain or escalate a dispute.
Customer experiences
Positive signals
Some site-safety checkers (e.g., Scamadviser) rate Noveltells as "very likely not a scam", citing a valid SSL certificate and long-registered domain.
These signals suggest basic operational legitimacy but are not a guarantee of service quality.
Negative reports
Other checks (e.g., Scamdoc) give a poor trust score and warn users to be cautious.
User discussions about similar apps have reported difficulties cancelling subscriptions and hidden UI options, so caution and documentation are advised.
Documentation checklist
What to gather before contacting support
- Subscription receipt or purchase confirmation (from Apple, Google, or Noveltells).
- Account email and username used for Noveltells.
- Screenshots showing subscription status, billing dates, and any prompts.
Additional useful documents
- Bank or card statements showing the charge(s).
- Correspondence with Noveltells support or the platform provider.
- Dates and times of attempted cancellations and any error messages.
Common mistakes
Incorrect cancellation channel
Many users try to cancel inside the Noveltells app while their subscription is billed through Apple or Google; this does not stop platform billing.
Always cancel via the store that processed the payment to prevent renewals.
Missing timing rules
Failing to cancel at least 1 day before the billing period ends can result in another automatic charge.
Assuming cancellation equals an immediate refund is another common mistake; cancellation usually stops future billing but does not refund past periods automatically.
Comparative recap
Quick action table
| Method | Where to cancel | Timing to stop renewal | Refund likelihood |
|---|---|---|---|
| iOS subscription | Apple ID > Subscriptions | Cancel ≥1 day before period end | Depends on Apple/Noveltells; not guaranteed |
| Android subscription | Google Play > Subscriptions | Cancel ≥1 day before period end | Depends on Google/Noveltells; not guaranteed |
| Web / in-app account | Noveltells account settings | Cancel any time before period end (takes effect next period) | Depends on Noveltells; not guaranteed |
| Delete account | Contact [email protected] | Request; processing varies | Not applicable to past charges |
Key takeaway
Cancel through the same platform that billed you, keep documentation, and allow the current period to end to avoid confusion.
After cancelling
What to do next
- Confirm cancellation in your App Store or Google Play subscription list, or in your Noveltells account settings.
- Save confirmation emails and screenshots showing the cancellation and expiry date.
Helpful links and contacts
- Noveltells service page: https://noveltells.net/about/service/
- Noveltells terms: https://api.noveltells.net/site/termofuse
- Scamadviser check: Scamadviser
- Scamdoc check: Scamdoc
- Consumer rights overview: consumer.org.nz
Address
Company address
Multibook International Publishing Group Limited
Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong
Customer support
For account termination or support, email: [email protected].
No New Zealand postal address was located in available public sources. Contact support by email for account issues.
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Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.