Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pattern service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pattern: Easy Method
What is Pattern
Overview
Pattern is a service and mobile app offering personalised astrology, relationship insights and premium content under subscription plans such as Go Deeper+.
Where it is offered
Pattern is available as a mobile app on the Apple App Store and Google Play, and also offers purchases and services via its website.
How to cancel Pattern
Cancel via mobile stores (App Store / Google Play)
- Open the App Store (Apple) or Google Play Store on the device you used to subscribe.
- Find Subscriptions in your account settings, locate The Pattern (or Go Deeper+), and select Cancel Subscription.
- If you cannot cancel inside the store, contact Apple Support or Google Play Support directly for help.
- Remember: The Pattern does not manage or process cancellations made through the App Store or Google Play.
Cancel via Pattern website (web purchases)
- If you purchased directly on The Pattern website, follow the site’s account or subscription management pages to cancel.
- If you cannot find the cancellation option online, contact Pattern support through their website contact form or email for web-specific cancellations.
- Keep records of cancellation confirmation or support correspondence for your records.
What happens when you cancel
Access after cancellation
When you cancel a subscription purchased via App Store or Google Play, access typically continues until the end of the paid billing period.
For web subscriptions, the Pattern website will follow its stated policy - access timing can vary; check confirmation messages for exact end dates.
Auto-renewal and billing
Cancelling a mobile subscription stops future auto-renewals but does not automatically refund the current period.
For web subscriptions, cancelling should stop future charges according to the website’s subscription terms; save confirmation of cancellation.
Data and account content
Cancelling does not necessarily delete your account or any data; you may retain a free account with limited features unless you request deletion.
Request account deletion explicitly if you want personal data removed - contact Pattern support and keep a copy of the request.
Will I get a refund?
Refunds for mobile app purchases
Refund requests for app purchases must be made through the App Store or Play Store. The Pattern does not issue refunds for purchases made through those stores.
Use Apple’s or Google’s refund request processes; decisions are made by the store.
Refunds for web purchases and physical products
- Web purchases are governed by The Pattern’s own refund and return policy; check the site or contact support for web-specific refunds.
- Pattern Postie (sewing patterns) does not give refunds for “unsuitable” items (buyer’s remorse).
- Faulty goods (Pattern Postie) may be replaced if returned within 30 days; shipping reimbursement is available up to the original shipping cost.
Exceptions under New Zealand law
Under the Consumer Guarantees Act (CGA) you may be entitled to repair, replacement or refund if goods or services are faulty, not fit for purpose, or not as described.
CGA rights cannot be negated by a merchant’s "no refunds" policy; these remedies apply even if the business states otherwise.
Pattern plans and pricing
Overview of tiers
Pattern offers Go Deeper+ subscription tiers with varying billing periods and full access to premium content.
Pricing table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Go Deeper+ Monthly | NZ$?? | Monthly | Full access to Go Deeper+ content (audio, meditations, time travel, astrology classes, Connect dating) |
| Go Deeper+ Quarterly | NZ$?? | Quarterly | Same as Monthly but billed quarterly |
| Go Deeper+ Annual | NZ$?? | Annual | Same as Monthly but billed annually |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act gives consumers remedies - repair, replacement or refund - if products or services are faulty, unsafe, not fit for purpose or not as described.
Businesses cannot contract out of CGA rights by saying "no refunds" or similar terms.
Change of mind and distance selling rules
- There is generally no automatic right to a refund for change of mind; retailers may offer discretionary return policies.
- Distance-selling rules provide a cooling-off period in some circumstances (a minimum of five working days, or ten days where specified) - check the vendor’s stated terms and the DSA Code for details.
Fair Trading Act
The Fair Trading Act requires businesses to be truthful and not misleading in their descriptions and advertisements.
If a business misrepresents goods or services, you may have additional remedies or grounds to complain to the Commerce Commission or seek redress.
Customer experiences
Positive feedback
There were few explicitly positive reviews in the provided sources for Pattern-related services in New Zealand.
Some users value the app’s content and premium features where the experience works as intended.
Negative feedback and common issues
- Mobile-app customers need to use App Store or Google Play for cancellations and refunds, which some users find confusing or frustrating.
- Pattern Postie (sewing patterns) states no refunds for unsuitable items, which has drawn criticism from buyers wanting returns for change of mind.
- There are reports across different Pattern-related sites of poor customer support, slow or missing refunds, and software reliability problems.
Documentation checklist
What to prepare before cancelling
- Subscription details: plan name, billing period, date you were charged.
- Proof of purchase: receipt from App Store, Google Play or The Pattern website.
- Account email and username used for the subscription.
When contacting support or a store
- Save screenshots of your subscription page, cancellation attempts and any error messages.
- Keep copies of emails, chat transcripts, and confirmation numbers for refund or cancellation requests.
- For faulty goods, keep the item, packaging and a record of postage to claim replacement or shipping reimbursement within 30 days.
Common mistakes
Assuming Pattern can cancel store subscriptions
Many users expect Pattern’s support to cancel App Store or Google Play subscriptions for them.
In reality, cancellations for mobile purchases must be handled through Apple or Google; Pattern cannot cancel those subscriptions on your behalf.
Not saving proof of cancellation or payment
Not keeping receipts, confirmation emails or screenshots can make disputes and refund requests harder to pursue.
Always save confirmation messages when you cancel and retain communications with support or the app store.
Comparative recap
Quick comparison
| Context | How to cancel | Refunds | Notes |
|---|---|---|---|
| The Pattern app (mobile) | Cancel via Apple App Store or Google Play subscriptions. | Request refunds via App Store or Play Store; Pattern does not issue mobile refunds. | Store manages billing and refunds; contact store support for disputes. |
| Web purchases (Pattern website) | Cancel via your Pattern account or contact Pattern support for web-specific cancellations. | Governed by The Pattern’s web policies; contact Pattern for refunds. | Check site terms and keep confirmation of cancellation. |
| Pattern Postie (sewing patterns, NZ) | Contact seller via their website or use their stated returns process for faulty items. | No refunds for change of mind; faulty goods may be replaced within 30 days and shipping reimbursed up to original cost. | Buyer’s remorse is not covered; faulty-item rules apply under the seller’s returns policy and NZ law. |
| Third-party reviews / other Pattern sites | Cancellation and support experiences vary widely by site and seller. | Refund outcomes depend on vendor policies and responsiveness; many reviewers reported issues obtaining refunds. | Look for seller credibility and read terms before purchase; use NZ consumer rights if goods/services are faulty. |
After cancelling
Follow-up actions
Confirm the cancellation by saving emails or screenshots and checking that no further charges appear on your card or account.
If a charge is made after cancellation, contact the App Store, Google Play or your bank promptly and provide evidence of cancellation.
Helpful links and where to get help
- Apple: Cancel subscriptions
- Google Play: Cancel subscriptions and request refunds
- The Pattern: official website and support
- New Zealand consumer protection information
Address
Pattern New Zealand office
Postal/office address (as listed):
12 Madden Street, Wynyard Quarter, Auckland 1010, New Zealand
Contact reminders
Use the address or the website contact form when you need to provide a written request related to web purchases or account deletion.
For App Store or Google Play billing issues, contact Apple or Google support directly rather than Pattern.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.