Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Prequel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Prequel: Easy Method
What is Prequel
Overview
Prequel is a photo and video editing app that provides aesthetic filters, effects, and AI-powered editing tools for mobile users.
It offers free features and a paid subscription tier (Prequel Gold) that unlocks additional effects and tools.
Key features
Prequel includes a variety of stylised filters, real-time effects, and export options aimed at social media content creators.
Subscription features and in-app prices vary by store and region; purchases are normally processed through Apple or Google when made on mobile.
How to cancel Prequel
App Store (iOS)
- Open the App Store app on your iPhone or iPad.
- Tap your account icon (top right) → Subscriptions → find Prequel → tap to cancel.
- Do not rely on uninstalling the app; uninstalling does not cancel subscriptions.
- Cancel auto-renewal at least 24 hours before the next billing date to avoid renewal.
Google Play (Android)
- Open the Google Play Store app → Menu (three lines) → Subscriptions → find Prequel → tap "Cancel subscription".
- Uninstalling the app will not cancel a Google Play subscription.
- Verify the cancellation confirmation in your Google account email or Play subscriptions screen.
Web subscriptions (Prequel site)
- If you started the subscription via the web (start.prequel.app), cancel at the dedicated web URL: start.prequel.app/alreadymissingu.
- Cancelling via App Store or Google Play may not stop web-initiated subscriptions; cancel on the platform where you purchased.
- Keep any confirmation emails or screenshots after cancelling the web subscription.
What happens when you cancel
Access after cancellation
When you cancel, you generally keep access to Prequel Gold features until the current paid period ends.
After the billing period expires, premium features will be removed and the app will revert to the free tier.
Auto-renewal and billing
Cancellation stops future auto-renewals but does not refund past charges (unless an exception applies).
Ensure cancellation is completed more than 24 hours before the next renewal to prevent another charge.
Data and account
Cancellation does not necessarily delete your Prequel account or uploaded content.
If you want account deletion, check the app or support information for data removal or contact support directly.
Will I get a refund?
General policy
Prequel states that subscription fees are generally non-refundable once paid, even if unused.
Expect that regular cancellations do not qualify for refunds under the app's standard policy.
Exceptions and technical issues
- You may request a refund for incorrect charges caused by technical issues, but the request must be made within 3 calendar days of the payment.
- Only the most recent billing period is eligible under this technical-issue exception.
- Keep proof of the charge and any error messages to support your request.
Refunds via App Store or Google Play
If you paid through Apple or Google, Prequel cannot directly issue a refund for those transactions.
Request refunds using Apple's or Google Play's refund processes because payments processed by the stores must be handled by them.
Prequel plans and pricing
Current plans
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Weekly Special | 4.99 | Weekly | Unlimited full access to Prequel Gold effects and tools |
| Monthly | 17.49 | Monthly | Unlimited full access to Prequel Gold effects and tools |
| Yearly | 105.99 | Annual | Unlimited full access to Prequel Gold effects and tools |
| Weekly (standard) | 8.99 | Weekly | Standard weekly rate for Prequel Gold |
| 50% Off Special Offer | 52.99 | Annual (Special Promotion) | Discounted annual access to Prequel Gold (50% off) |
Notes on prices
Prices listed reflect in-app purchases on the New Zealand App Store as of January 15, 2026.
Some entries may appear inconsistent (promotions or store artifacts). For the definitive current options, check your App Store or Google Play subscription details directly.
Your consumer rights in New Zealand
Fair Trading Act protections
The Fair Trading Act prohibits misleading or deceptive conduct in commerce in New Zealand.
If subscription terms, cancellations, or pricing are obscured or misrepresented, that may raise concerns under the Act.
What you can do
- Report suspected misleading conduct or unclear subscription practices to the Commerce Commission.
- If the Commerce Commission finds breaches, penalties can apply: up to NZD 600,000 for individuals or NZD 10 million for companies.
- Keep documentation and screenshots to support any complaint to regulators or your bank.
Customer experiences
Positive feedback
Many users praise Prequel's aesthetic filters, unique effects, and AI editing tools as high quality for social content.
Subscribers often highlight the creative value delivered by premium filters and frequent updates to effects.
Common complaints
Users on forums report frustration when previously free filters move behind a paywall and when subscription terms are unclear.
Some users describe difficulties cancelling - including repeat charges after cancellation - and unexpected trial-to-paid transitions.
Documentation checklist
What to gather before you cancel
- Store receipts or order confirmation email showing purchase date and plan.
- Screenshots of subscription status in App Store, Google Play, or Prequel web account.
- Any trial notifications or promotional offer details that applied to your purchase.
What to keep after cancelling
- Confirmation of cancellation (screenshot or email) showing subscription is cancelled or not renewing.
- Payment records showing the last charge in case you need to request a refund or dispute a charge.
- Correspondence with Prequel support or store support if you reported issues.
Common mistakes
Relying on uninstall to cancel
Many users assume deleting the app cancels the subscription; it does not. Subscriptions continue until cancelled through the store or Prequel web portal.
Always cancel via the platform where you purchased and keep the confirmation.
Expecting automatic refunds
Assuming you will receive a refund after cancelling is a common error; Prequel's policy states fees are generally non-refundable.
If you were charged through Apple/Google, you must request a refund through those stores; contacting Prequel may not resolve store-processed charges.
Comparative recap
Quick comparison
| Method | How to cancel | Refund available? | Notes |
|---|---|---|---|
| App Store (iOS) | App Store app → Account → Subscriptions → Prequel → Cancel | Refund via Apple only; Prequel cannot refund App Store charges | Uninstalling app does not cancel. Cancel >24 hours before renewal. |
| Google Play (Android) | Google Play → Menu → Subscriptions → Prequel → Cancel | Refund via Google Play only; Prequel cannot refund Google charges | Uninstalling app does not cancel. Check Play receipts for confirmation. |
| Web (Prequel site) | Visit start.prequel.app/alreadymissingu and cancel web subscription | Refunds handled by Prequel for technical issues within 3 days; otherwise generally no refund | Web subscriptions must be cancelled on the Prequel site; store cancellation may not stop web-initiated plans. |
Key takeaway
Always cancel using the same platform where you purchased and keep confirmation. For store payments, request refunds through that store's process.
For web-initiated subscriptions, cancel using the Prequel web URL and retain evidence of cancellation.
After cancelling
What to check
- Confirm the subscription status in App Store, Google Play, or your Prequel web account after cancelling.
- Watch your bank or card statement for any unexpected charges for one billing cycle after cancellation.
- Save cancellation confirmation emails or screenshots for at least 60 days as proof.
Helpful links
- Prequel: How to cancel my subscription
- Prequel: Refunds and accidental purchases
- Apple support: Use the App Store subscription management or report a problem via your Apple ID.
- Google support: Use Google Play subscriptions settings or request a refund from Google Play.
Address
Corporate address
Prequel Inc., 8560 W. Sunset Blvd Suite 800, West Hollywood, California 90069, United States.
This is the US corporate address; Prequel does not provide a New Zealand postal address for subscription cancellation.
Local handling
Cancellations for NZ customers are handled via the App Store, Google Play, or Prequel's web portal rather than by post.
If you need further assistance, use the Prequel support links above to contact their help centre.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.