Cancel Salt: Easy Method

What is Salt

Overview

Salt is a dating app and digital subscription service aimed at Christian singles. It offers free sign-up with optional paid features that unlock messaging and other premium functions.

How the service is delivered

Subscriptions are delivered as digital recurring purchases through the Salt website, Apple App Store, or Google Play Store. Billing and access depend on the method you used to subscribe.

How to cancel Salt

General guidance

Cancel through the same channel you used to subscribe. Deleting the app or your Salt account does not stop recurring billing.

Step-by-step cancellation by channel

• App Store (Apple): Open your Apple ID → Subscriptions, find Salt and turn off auto‑renewal at least 24 hours before the period ends. Deleting the app or account will not cancel the subscription. Salt terms.
• Google Play: Open Google Play Store → Profile → Payments & subscriptions → Subscriptions, select Salt and cancel before auto‑renewal. Ensure the cancellation shows as confirmed in your Google account.
• Web (direct via Salt): Log into your Salt account on the website, go to Payment or Subscription settings and cancel at least 24 hours before renewal. Deleting the app or account does not cancel subscriptions. Salt terms.

What happens when you cancel

Access after cancelling

After cancellation you generally retain paid access until the end of the current billing period. Access to premium messaging or likes typically ends when the paid period expires.

Renewal and billing

Auto‑renewal stops once cancellation via the correct platform is confirmed. If you cancel too late you may be charged for the next period, so allow at least 24 hours before renewal.

Data and account

Canceling a subscription does not automatically delete your Salt account. If you want your account data removed, contact Salt support and follow their account deletion process.

Will I get a refund?

Standard refund policy

Salt does not provide automatic prorated refunds for subscriptions. Refunds are not guaranteed and are handled according to the purchase channel and Salt policy.

By purchase channel and exceptions

• Apple App Store: Refunds are managed by Apple; request a refund via Apple's Report a Problem.
• Website (direct) subscriptions: You must expressly request a refund by contacting Salt support (email or written notice). Refunds are discretionary under Salt's terms.
• No explicit statutory 14‑day cooling‑off right is stated in Salt's terms for New Zealand consumers; refunds are subject to Salt's policy and case review.

Salt plans and pricing

Retail and subscription context

Salt the app sells subscriptions; standard table salt pricing shown below is retail product pricing in New Zealand for consumers. No recurring subscription prices for table salt were found.

Pricing table

Your consumer rights in New Zealand

Key legal points

Salt's publicly available terms do not state a statutory 14‑day cooling‑off or automatic refund right for New Zealand consumers. Refunds appear to be discretionary and subject to Salt's process.

Practical considerations

• Deleting the app or your account does not cancel a subscription; you must cancel via the original purchase channel.
• Keep receipts, subscription confirmations and proof of cancellation; these support any dispute or refund request.
• If a merchant fails to honour consumer guarantees for digital services, you may seek advice from the New Zealand Commerce Commission or Consumer Protection agencies.

Customer experiences

Positive feedback

Some users report quick resolution of billing issues by Salt support and successful matches through the service. Testimonials of finding a partner exist on public review sites.

Negative feedback

Other users complain that the app advertises as "free" but quickly gates messaging behind paywalls. Reports include disappearing likes/matches and poor or delayed support.

Several reviews also describe ongoing billing after cancellation or unclear cancellation steps. See public reviews for examples. Trustpilot reviews.

Documentation checklist

What to collect before contacting support

• Subscription confirmation email or receipt (Apple/Google or Salt website).
• Date of purchase and last renewal date shown on your account.
• Screenshot(s) of the subscription screen or billing statement.
• Proof of cancellation attempt (screenshots or confirmation emails).

What to include in a refund/cancellation request

• Your full name and Salt account email or username.
• Purchase platform (Apple, Google Play or website) and transaction ID if available.
• A clear request for cancellation and, if desired, a refund request with reasons.

Common mistakes

Thinking deleting the app cancels the subscription

Many users delete the app expecting billing to stop. In truth, deletion does not cancel the subscription. You must cancel via Apple, Google Play or your Salt account.

Missing the cancellation window

Waiting until the renewal date is a common error. Salt's terms advise canceling at least 24 hours before renewal; missing this window can result in an unwanted charge.

Cancelling the wrong platform

If you subscribed via Apple, canceling on the Salt website will not stop App Store billing. Always cancel in the store or account used to buy the subscription.

Comparative recap

Quick comparison

The table below summarises the main cancellation routes, refund likelihood and key notes for each channel.

Comparison table

After cancelling

Confirm cancellation

Check for and save any confirmation message or email from Apple, Google Play or Salt. Verify your next billing date shows cancellation or that auto‑renewal is off.

Helpful links and next steps

• Salt terms and conditions
• Manage subscriptions on Apple
• Apple Report a Problem (refunds)
• Manage subscriptions on Google Play
• Google Play refunds
• User reviews (examples)

Address

Postal contact

Salt c/‑ CBA, PO Box 100, Shortland St, Auckland 1140, New Zealand.

Notes on written contact

If you need a formal record, send cancellation or refund requests in writing to the postal address above and retain proof of posting. Also keep electronic confirmation where available.