Cancel Spacetalk: Easy Method

What is Spacetalk

Service overview

Spacetalk provides a parent app and companion smartwatches that combine GPS, calling and messaging features aimed at families. The service includes a subscription for the parent app and device-specific arrangements for hardware and SIM use.

Where it is managed

Subscriptions are managed through the App Store (iOS) or Google Play (Android) when billed to those platforms.

Spacetalk accounts and device services can also be managed via your Spacetalk web account or the mobile app.

How to cancel Spacetalk

Cancel via iOS (Apple App Store)

• Open iOS Settings on the device using the correct Apple ID.
• Tap your name → Subscriptions → select Spacetalk → Cancel Subscription.
• Access continues until the end of the current billing period after cancellation.
• See Spacetalk guidance: support.spacetalk.co.

Cancel via Android (Google Play)

• Open the Google Play Store app on the device used to subscribe.
• Tap Profile → Payments & Subscriptions → Subscriptions → select Spacetalk → Cancel Subscription.
• Access remains until the current billing cycle ends.
• See Spacetalk guidance: support.spacetalk.co.

Cancel via Spacetalk web account or app

• Log in to your Spacetalk online account or open the Spacetalk mobile app and follow account/subscription settings to cancel.
• If auto-renewal is enabled, cancel at least 24 hours before the renewal date to avoid being charged for the next period.
• Cancellations after service start do not automatically entitle you to a refund of fees already paid.

Written cancellation

• Where a written notice is required or preferred, use Spacetalk Mobile Australia’s postal address (see Address section below).
• Include account details, device serial/IMSI where relevant, and a clear request to cancel the service.

What happens when you cancel

Access and billing

For App Store and Google Play subscriptions, your access remains active until the end of the paid billing period.

If you cancel a web-account subscription and auto-renewal was active, cancelling at least 24 hours before renewal generally prevents the next charge.

Account and data

Cancelling the subscription stops billed service but does not always delete account data immediately.

Export or note important information (contacts, settings) before cancellation if you may need it later.

Will I get a refund?

General refund position

Spacetalk does not offer an explicit cooling-off or 14-day change-of-mind refund for app subscriptions or service where the change of mind applies.

Refunds are generally not available for change of mind, incorrect purchases, lack of coverage, or returns of faulty devices without following warranty processes.

Platform-based refunds and device returns

• App-store subscriptions (Apple or Google Play): refunds must be requested directly from Apple or Google Play; Spacetalk refers users to those platforms for app-store refunds. support.spacetalk.co
• Devices bought from Spacetalk’s official online store: returns under warranty require an RMA; prepaid shipping may be provided and approved refunds are processed to the original payment method within ~5 - 10 business days. spacetalk.co
• Refunds are less likely where the device/service has been used or where the issue is not covered by warranty; statutory consumer rights still apply.

Spacetalk plans and pricing

Core subscription

Below is the publicly listed plan and price relevant to New Zealand users where available.

Billing notes

Two-week free trial is reported for new subscriptions.

Subscriptions are billed through the App Store or Google Play and apply when using third-party SIMs; no annual plan is publicly listed.

Your consumer rights in New Zealand

Statutory protections

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) for goods and services.

Under the CGA you may be entitled to repair, replacement or refund if a product is faulty, not fit for purpose, or misdescribed.

How Spacetalk’s policies interact with the law

Spacetalk states that its policies do not exclude statutory consumer rights and that remedies under local law remain available.

If you believe a device is faulty or a service has not been provided as described, you can seek remedies under the CGA in addition to following Spacetalk’s warranty process. spacetalk.co

Customer experiences

Negative reports (summary)

• Many reviews report post-update failures leaving devices unusable, loss of contacts, and failures of location, text and call functions.
• Complaints also cite slow or non-existent customer support, billing disputes, unauthorised charges, and poor hardware reliability.

Positive reports (summary)

Available New Zealand Trustpilot data shows few notable positive reviews; overall sentiment in recent reviews is reported as recurring patterns of negative.

Some users do report successful repairs or warranty resolutions via the official store, but these appear less common in public reviews. nz.trustpilot.com

Documentation checklist

Before cancelling

• Your account email and username used with Spacetalk.
• Apple ID or Google account details used to buy the subscription.
• Subscription receipts or billing statements showing the charge.

For refunds, warranty or written requests

• Device serial number / IMEI and proof of purchase for warranty claims.
• Photos or logs showing faults, error messages, or failed updates.
• RMA correspondence if you are returning a device to the Spacetalk online store.

Common mistakes

Using the wrong account

Many users try to cancel on a different device or with a different Apple ID/Google account than the one used to subscribe.

If you use the wrong account, the subscription page won’t show the Spacetalk subscription and you cannot cancel it from that account.

Timing and trial/renewal errors

Failing to cancel at least 24 hours before renewal on web-managed subscriptions or before the end of a trial can result in an unwanted charge.

Assuming an immediate refund after cancellation is another common mistake; app-store subscriptions typically remain active until the end of the billing period and refunds follow platform rules.

Comparative recap

Quick comparison

The table below compares common cancellation and refund routes and what to expect from each.

Which route to choose

Choose the platform where you were billed (Apple or Google) for fastest cancellation of recurring app charges.

For device hardware faults, follow Spacetalk’s online store warranty process and request an RMA if applicable.

After cancelling

Check billing and subscriptions

Confirm the subscription no longer appears under your App Store or Google Play subscriptions to avoid future charges.

Keep proof of cancellation (screenshots or confirmation emails) until any billing disputes are resolved.

If issues remain

• If you need app-related refund help, contact Apple or Google Play directly as they handle app-store transactions. support.spacetalk.co
• For device warranty returns or RMA, use Spacetalk’s official refund/warranty pages. spacetalk.co
• For community feedback and reported issues, see recent reviews. nz.trustpilot.com

Address

Postal address for written notices

Spacetalk Mobile Australia

Level 2, 104 Frome Street, Adelaide SA 5000

Notes on postal use

Spacetalk does not list a specific New Zealand postal address for cancellations; use the Australian address above if a written notice is required.

Include full account and device details and keep a copy of your posted letter for your records.