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Cancellation service #1 in New Zealand
Cancel Team 1 Global: Easy Method
What is Team 1 Global
Overview
Team 1 Global (also shown as 1GLOBAL) is a provider of connectivity services including wearable plans, pre-pay SIM services and IoT/data plans ("1GLOBAL for Things").
They supply subscriptions, prepaid SIM credit and device data services accessible through a web portal and customer support channels.
Where it operates
1GLOBAL operates internationally and offers local numbers and roaming connectivity in multiple countries, with support and legal terms published online.
This guide is focused on New Zealand customers and local consumer rights applicable in New Zealand.
How to cancel Team 1 Global
Cancel wearable plans
- Sign in to the self-care portal and follow the subscription cancellation options provided there.
- Or email [email protected] requesting cancellation.
- Note: cancellation takes effect at the end of the current billing period; see the wearable plan terms for details: Wearable plan terms.
Cancel pre-pay SIM services
- For pre-pay (SIM) accounts covered by the Australian T&C, you may simply stop using the service to end active usage.
- To request a refund of remaining credit, send a written request within 30 days of the last usage.
- Refunds apply only to cash credit balances over AUD 5; promotional credit and balances ≤ AUD 5 are non-refundable: Pre-pay terms.
Cancel 1GLOBAL for Things (data/IoT)
- Email [email protected] to request termination of "1GLOBAL for Things" services.
- If you terminate within 14 days of entering the agreement you may request a refund of the unused portion: For Things terms.
What happens when you cancel
Access and service end
Cancellation of subscriptions typically takes effect at the end of the current billing period unless otherwise stated.
For pre-pay SIMs, stopping usage will halt new charges but active credit and number retention depend on the service terms.
Account and data
After cancellation you may lose access to portal features, dashboards and any service-specific data tied to the subscription.
Request copies of transaction records or device data before canceling if you need them for records or audits.
Will I get a refund?
Wearable plans
Refunds are generally not provided for wearable plans except where required by law or explicitly specified in the terms.
There is no automatic refund guarantee for cancellations - check your plan terms or contact support for exceptions: Wearable plan terms.
Pre-pay SIM and "1GLOBAL for Things"
- Pre-pay SIM: refunds of unused cash credit are allowed only if requested in writing within 30 days of last usage and only for balances over AUD 5.
- "1GLOBAL for Things": if you terminate within 14 days you may be entitled to a refund for the proportionate unused portion of services.
Team 1 Global plans and pricing
Summary of known pricing
Official New Zealand pricing was not publicly available. The following is based on user-reported information and public terms where provided.
Representative plans
| Plan | Price (approx.) | Billing period | Notes |
|---|---|---|---|
| Monthly Subscription (user-reported) | approx. NZ$112.00 | Monthly | Estimated from a reported USD 70/month converted to NZD (Nov 2025). No official NZD price found. |
| Wearable plans | Varies | Varies | Check the wearable plan terms: Terms. |
| Pre-pay SIM | Varies | Pre-pay | Refund rules per Australian Code: Pre-pay terms. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The New Zealand Consumer Guarantees Act requires services to be provided with reasonable care and skill and to match their description.
If services are not delivered as promised you may be entitled to remedies such as repair, replacement, cancellation or refund under the CGA.
Cooling-off and statutory rights
1GLOBAL terms reference a 14-day cooling-off period for services that may be relevant where services are supplied immediately.
Even if company terms limit refunds, statutory consumer rights under New Zealand law may still apply; seek advice if you believe your rights are breached.
Customer experiences
Positive reports
Some users report timely and effective support from Team 1 Global, noting helpful agents and a responsive helpdesk.
Other positive mentions include reliable connection with multiple local numbers and useful web portal management features.
Negative reports
Negative reviews cite frequent connectivity failures in some countries and cases of incorrect setup instructions (for example wrong APN settings).
There are reports of non-functional automated support and uneven performance across regions such as parts of Asia, Montenegro and Serbia.
Documentation checklist
What to prepare before cancelling
- Account ID or username used with 1GLOBAL.
- Proof of purchase or invoice for the subscription or SIM.
- Last date of usage for pre-pay SIM (for refund eligibility).
- Written cancellation or refund request (email copy or letter) and any correspondence.
Where to send requests
- Email: [email protected].
- Postal cancellation letter (New Zealand): Level 2, 1 Post Office Square, Wellington 6011, New Zealand.
- Save screenshots of the self-care portal cancellation confirmation if you use the portal.
Common mistakes
Failing to request refunds in writing
A common error is assuming refunds for pre-pay SIM credit will be automatic. Refunds require a written request within 30 days of last usage for eligible balances.
If you miss the 30-day window you will likely forfeit the right to a refund of unused pre-pay credit.
Assuming immediate termination means immediate refund
Another mistake is expecting immediate service termination to trigger a refund - wearable plan cancellations often take effect at the end of the billing period and refunds are not guaranteed.
Also, account holders sometimes cancel without downloading necessary data or records; exports should be taken before access is removed.
Comparative recap
Quick comparison
| Service | How to cancel | Refund possible? | Key condition |
|---|---|---|---|
| Wearable plans | Self-care portal or email [email protected] | Generally no | Cancellation effective end of billing period; refunds only if law or terms require |
| Pre-pay SIM (AU T&C) | Stop using service; written refund request if needed | Yes, only for cash credit over AUD 5 | Request in writing within 30 days of last usage; promotional/small balances non-refundable |
| 1GLOBAL for Things (data) | Email [email protected] | Proportionate refund possible | Terminate within 14 days to request refund of unused portion |
After cancelling
Practical next steps
Confirm receipt of your cancellation and keep any confirmation reference or screenshots for your records.
Monitor bank or card statements for any continuing charges and dispute with your provider if unauthorised billing continues.
Helpful resources
- Wearable plan terms: 1GLOBAL wearable terms
- Pre-pay SIM code of conduct: Pre-pay terms
- 1GLOBAL for Things terms: For Things terms
- Customer reviews and experiences: Trustpilot
Address
Primary New Zealand contact
Level 2, 1 Post Office Square, Wellington 6011, New Zealand.
Support email
Email for cancellations and support: [email protected].
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.