Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Trugym service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Trugym: Easy Method
What is Trugym
Overview
TruGym is a fitness company known for operating gyms and membership plans. The company operates primarily from the UK and publishes FAQ and membership information on its website.
Service scope
There is no clear evidence of a dedicated New Zealand branch or NZ-specific pricing in public sources. Available official information appears to reference UK operations and policies.
How to cancel Trugym
Primary cancellation method
TruGym requires cancellations to be submitted via the contact form on its website. Phone or email cancellations are not accepted for UK gym memberships, per the company FAQ.
Step-by-step cancellation steps
- Locate the TruGym contact form on the official site: TruGym FAQ / contact.
- Log in to your TruGym account (if required) and complete the contact form. Clearly state you want to cancel your membership and provide membership details (name, membership ID, email).
- Include the date you request cancellation and ask for written confirmation of the cancellation and the effective date.
- Save a copy of the submitted form, any confirmation emails, and screenshots of the submission page for your records.
- If you do not receive confirmation within a few days, follow up via the same contact form and keep records of any new submissions.
What happens when you cancel
Access and membership period
Outcomes can vary by membership type and contract terms. You should expect the company to state an effective cancellation date in its confirmation.
Some reviewers report cancellations being processed immediately, while others expect end-of-month access; always confirm the effective date in writing.
Renewal and charges
Make sure to check your bank or card statements after cancellation. Some customers have reported unexpected continued charges after submitting cancellations.
If charges continue, contact your bank or card provider to query or dispute the payments and keep all supporting documentation.
Will I get a refund?
Official policy summary
Prepaid (fixed-term) memberships are non-refundable and non-transferable according to TruGym's FAQ.
Contract and prepaid memberships are stated as non-cancellable and non-refundable in the available company guidance.
Exceptions and next steps
- If you believe a charge is incorrect, request a written explanation from TruGym via the contact form and provide payment evidence.
- Consider asking your bank or card issuer about chargeback or dispute options if you are charged after cancellation.
- If you purchased via an app store (Apple/Google), check the app store subscription rules and refund procedures separately.
Trugym plans and pricing
Available pricing information
No verified New Zealand (NZD) pricing for TruGym could be found in public sources for 2024/2025.
The only readily available plans appear associated with TruGym in the UK and are listed in GBP on the official site.
Summary table
| Plan name | Price (NZD) | Notes |
|---|---|---|
| Standard / Club plans | Varies | No verified NZ pricing found; UK plans exist on the official site. |
| Prepaid / Fixed-term | Varies | Prepaid are stated as non-refundable and non-transferable. |
| Contract memberships | Varies | Contract terms apply; cancellation and refund rules depend on the contract. |
Your consumer rights in New Zealand
What we could not find
We did not find Trugym-specific guidance or policies tailored to New Zealand consumer rights in public sources.
Because no NZ-specific policy was located, you'll likely need to rely on the membership contract and general NZ consumer protections.
Practical steps and resources
- Read your membership contract carefully for cancellation and refund clauses.
- Check general New Zealand consumer resources such as Consumer.org.nz and the Commerce Commission for guidance on rights and dispute processes.
- If payment was made by credit card, contact your card issuer for dispute or chargeback options and keep all evidence.
Customer experiences
Positive feedback
Some reviewers praise TruGym for having good equipment, friendly staff, and a positive gym atmosphere.
These positive points are reported in user reviews and indicate satisfactory experiences for some members.
Negative feedback
Recurring complaints include difficulty cancelling subscriptions, unexpected continued charges, and poor customer service responses.
Other criticisms describe rundown facilities, maintenance issues, and unresolved deposit refund problems in some reviews.
Documentation checklist
Essential documents to collect
- Membership agreement or contract (signed copy if available).
- Proof of payment: receipts, bank or card statements showing payments.
- Screenshots or copies of your cancellation request submission via the contact form.
- Any written confirmation from TruGym (emails, messages).
- Correspondence history with TruGym and notes of phone calls (dates/times/person spoken to).
Supporting evidence
- Photographic or dated evidence of any facility problems (if relevant to a dispute).
- IDs or account screenshots proving account ownership.
- Records of attempted follow-ups if no confirmation was received.
Common mistakes
Submitting cancellation incorrectly
Many problems arise when members try to cancel by phone or email despite the company requiring the contact form. Use the official contact form to avoid rejection.
Not keeping proof
Another common error is not saving confirmation or evidence of the cancellation request. Without proof, disputes are harder to resolve.
Expecting automatic refunds
Assuming prepaid plans are refundable or transferable can lead to surprise; TruGym's posted policy states prepaid and contract memberships are non-refundable.
Comparative recap
Quick comparison overview
The table below summarises key points about cancelling TruGym (based on available sources) compared with typical expectations for gyms in NZ.
Feature comparison table
| Feature | TruGym (public info) | Typical NZ gym (general) |
|---|---|---|
| Cancellation method | Contact form required (phone/email not accepted for UK memberships) | Varies by operator - often in writing or via online portal |
| Prepaid refund policy | Non-refundable, non-transferable | Varies - some allow partial refunds, others do not |
| Contract cancellation | Contract memberships stated as non-cancellable / non-refundable | Depends on contract terms and local consumer protections |
| Customer service reports | Mixed reviews - praise for equipment/staff but complaints about cancellations and charges | Varies widely between operators |
After cancelling
What to watch for
Check your bank and card statements for any continued charges after the cancellation effective date.
If you see unexpected charges, contact your card issuer to dispute or block future payments if necessary.
Helpful links and next steps
- TruGym FAQ and contact: https://www.trugym.co.uk/faqs/
- Consumer guidance (New Zealand): https://www.consumer.org.nz
- Commerce Commission (NZ): https://comcom.govt.nz
- Apple refunds and subscriptions: Apple subscription support
- Google Play subscriptions and refunds: Google Play refund & subscription help
Address
Known company address
The only publicly listed address found is for TruGym in the UK: Trugym Ltd., Innovation House, Innovation Way, Discovery Park, CT13 9FF, Sandwich, UK.
No New Zealand address found
There is no verified New Zealand physical address for TruGym in the public sources searched. For cancellations and enquiries, use the online contact form on the official site.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.