Cancel Unison: Easy Method

What is Unison

Overview

Unison is an electricity distribution company serving parts of New Zealand. It operates and maintains the local distribution network and manages line charges applied to electricity supply.

Services provided

Unison is responsible for the physical network (poles, wires, substations) and charges related to distribution, not retail electricity sales. Customer billing and retail plans are handled by electricity retailers.

How to cancel Unison

Cancel via web portal (recommended)

• Sign in to your Unison account on the web portal.
• Go to the Subscription pane.
• Click the dropdown next to "Downgrade," select "Cancel," and confirm the cancellation.
• You will retain access until the end of the current subscription period.

If you cannot cancel online

• Send written cancellation correspondence to Unison’s postal address (see Address section below).
• If your subscription was set up through an app store and you cannot cancel via the web portal, cancel via your App Store or Google Play account - specific app-store instructions were not found in Unison’s help articles.

What happens when you cancel

Access and renewal

When you cancel via the Unison web portal you keep access until the current paid subscription period ends.

After the period ends the subscription stops renewing and access to subscriber-only services will cease on the expiry date.

Data and account details

Unison may retain account and billing records as required by its policies and regulatory obligations.

Keep copies of cancellation confirmations and final bills for your records to resolve any future queries.

Will I get a refund?

Standard refund policy

• Fees already paid for a subscription period are generally non-refundable upon cancellation.
• Cancellation does not trigger a pro rata refund; you retain service until the period ends but do not get money back for the remaining time.

Exceptions and dispute options

• Unison (or its related companies) may consider refunds or partial refunds on a case-by-case basis at their sole discretion.
• If you believe a refund is owed, contact Unison support and provide documentation; unresolved complaints can be escalated to Utilities Disputes Limited after internal processes.

For Unison’s broader terms see their terms and conditions: Unison Colour Terms (example).

Unison plans and pricing

Pricing summary

Unison does not sell retail electricity plans; it sets distribution (line) charges that retailers pass on to consumers.

Notable change

An estimated average increase in distribution charges begins April 1, 2025, which may affect total household bills depending on the retailer.

Your consumer rights in New Zealand

Statutory protections

Your consumer rights under New Zealand law, such as the Consumer Guarantees Act 1993, remain in force and are not affected by Unison's internal policies.

If goods or services do not meet guarantees you may be entitled to remedies under the Act.

Complaints and external review

• Unison’s internal complaints handling is free of charge.
• If a complaint is not resolved within 20 working days you may refer the matter to Utilities Disputes Limited, a free external dispute resolution service.

For feedback and contact options see Unison’s feedback page: Give Unison my feedback.

Customer experiences

Positive feedback

Many customers praise Unison staff for helpful, transparent and professional communication and support in positive reviews.

Positive comments often highlight clear and responsive service from certain team members.

Negative feedback

Some customers report delays in customer service, broken promises, and difficulty getting issues resolved, including repeated unanswered communications.

Trustpilot shows a meaningful share of 1-star reviews, reflecting a minority of highly negative experiences.

Documentation checklist

Before you cancel

• Account number and full customer name
• Registered email address and phone number
• Recent invoice or billing statement showing charges

When you cancel

• Screenshot or confirmation of the web-portal cancellation action
• Date and time of cancellation request
• Any written correspondence with Unison (emails, letters)
• Proof of identity if requested (photocopy of ID) and postal address for written notices

Common mistakes

Assuming app-store cancellation applies

Some customers assume cancelling in an App Store or Google Play subscription area automatically cancels the Unison web subscription; Unison’s help content documents cancellation via the web portal.

If you subscribed through an app store, check the app-store subscription settings as well.

Not keeping confirmation and expecting automatic refunds

Customers often do not save cancellation confirmations and later dispute billing; keep records of the cancellation action or mailed correspondence.

Expecting an automatic refund is a common mistake - fees already paid are generally non-refundable unless Unison decides otherwise.

Comparative recap

Quick comparison

After cancelling

What to check

• Save the cancellation confirmation and any final invoice or statement.
• Monitor your billing for one or two cycles to ensure no further charges are taken.

Useful links and escalation

• Cancellation help article: How do I cancel my subscription? (Unison Zendesk)
• Unison feedback and complaints: Give Unison my feedback
• External dispute resolution: Utilities Disputes Limited

Address

Postal address for cancellation correspondence

Send written cancellation notices or correspondence to:

Unison PO Box 555 Hastings 4156 New Zealand

Notes on sending mail

Use recorded delivery or keep a copy of posted letters and proof of postage. Include your account number and contact details in any written notice.