Cancel UPWORK online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Upwork service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Upwork: Easy Method
What is Upwork
Overview
Upwork is an online marketplace that connects freelancers, agencies, and clients worldwide for remote work across many categories.
Key functions
It offers job posting, proposals, time tracking, contracts, and payment processing to facilitate hiring and freelance work securely on a single platform.
How to cancel Upwork
Cancel a subscription via the web (Upwork.com)
- Sign in to your Upwork account and go to Account Settings > Billing & Transactions.
- Select the active subscription, choose cancel, and confirm. Your access continues until the billing cycle ends.
Cancel an iOS subscription (Apple App Store)
- If you subscribed through the iOS app, open the Settings app on your Apple device.
- Tap your name > Subscriptions > select the Upwork subscription > Cancel. Cancelling on Upwork.com will not stop an App Store subscription.
Cancel an Android subscription (Google Play)
- If you subscribed via Google Play, open the Google Play app and tap Menu > Subscriptions.
- Select Upwork > Cancel. Cancelling on Upwork.com does not cancel Google Play subscriptions.
What happens when you cancel
Access after cancellation
After cancelling a subscription you subscribed to on Upwork.com, your paid benefits remain active until the end of the current billing cycle.
Account and data retention
Your account and profile remain on Upwork unless you follow the account closure process in the Help Center.
Upwork retains data according to its policies; closing a subscription is different from closing an account.
Will I get a refund?
General refund policy
Upwork does not provide an automatic 14-day cooling-off refund; refunds are handled through the platform and are conditional.
Client-requested refunds and time limits
- Clients can request a refund from a freelancer or agency via the platform within 180 days of payment.
- For requests after 180 days and up to 365 days, clients must contact Upwork support.
- Approval of refunds is at the freelancer’s or agency’s discretion unless escalated to support.
Refund mechanics and Project Catalog
- Approved refunds are credited back to the original billing method, or to an Upwork balance if multiple methods were used, typically within 3 - 5 business days.
- For Project Catalog purchases, clients can request cancellation and refunds; if the freelancer approves, funds are returned usually within up to five business days but are not guaranteed.
Upwork plans and pricing
Core plans
Pricing depends on the purchase channel. Upwork lists the Freelancer Plus plan price in USD on its website.
Channel differences
In-app purchases via Apple or Google Play may carry different local prices due to store fees and currency conversion.
| Plan | Price | Period | Features |
|---|---|---|---|
| Freelancer Plus (via Upwork.com) | USD 19.99 per month | Monthly | 100 Connects/month; full access to Uma; job alerts; profile customization; 0% service fee on direct contracts |
| Freelancer Plus (via Apple in-app purchase - NZ App Store) | NZ$54.99 per month | Monthly | Likely same features but price includes Apple’s processing fees |
Your consumer rights in New Zealand
Refund and cooling-off rights
Upwork does not offer an automatic 14-day cooling-off right for subscriptions; refunds are managed through the platform and under specific conditions.
Platform compliance and consumer protections
- Refunds and chargebacks must be processed through Upwork only; issuing refunds outside Upwork may breach Terms of Service and risk fraud concerns.
- Subscriptions purchased through Apple or Google Play must be cancelled through those stores and may give rise to consumer protection questions if double charges or refund difficulties occur.
Where to seek help locally
If you believe a subscription or refund issue breaches New Zealand consumer law, consider contacting local consumer support or regulators for guidance.
Keep records of transactions and communications when seeking assistance from authorities or dispute resolution services.
Customer experiences
Positive experiences
Many users value Upwork for its global reach, secure payments, and tools that help build freelance careers on a reliable platform.
Negative experiences
- Complaints often focus on high fees (service fees, Connects, subscription costs) and marketplace saturation making job acquisition difficult.
- Users report issues with scammers, opaque refund processes, account blocks, and perceived bias toward clients in disputes.
- Cancellation difficulties are commonly reported for subscriptions purchased via mobile app stores.
Documentation checklist
What to prepare before cancelling
- Account login credentials and the email used for the Upwork account.
- Details of the subscription (plan name, purchase date, billing method).
- Receipts or transaction IDs for recent charges you may contest.
What to prepare for refunds or disputes
- Messages or contracts with the freelancer or client related to the payment.
- Project deliverables and timestamps if disputing work quality or non-delivery.
- Clear timeline of events and any attempted resolutions through the platform.
Common mistakes
Attempting to cancel app subscriptions on Upwork.com
Many users cancel on Upwork.com but forget to cancel the Apple or Google Play subscription, causing recurring charges to continue.
Always cancel via the app store used to purchase the subscription.
Expecting automatic refunds
Users sometimes assume a cancelled subscription triggers an automatic refund; Upwork refunds require approval and depend on timing and circumstances.
Do not rely on an automatic reversal - follow the refund request procedures and keep documentation.
Issuing refunds outside the platform
Attempting to refund payments outside Upwork (for example, direct bank transfers) can violate Terms of Service and complicate disputes.
Process refunds through Upwork or through the app store where the purchase occurred to remain compliant.
Comparative recap
Cancellation channels compared
This table summarizes the main differences between cancelling on the web, Apple, and Google Play.
| Method | Where to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (Upwork.com) | Account Settings > Billing & Transactions | Possible if approved via platform or freelancer; not automatic | Access remains until billing cycle end |
| Apple App Store (iOS) | Settings > your name > Subscriptions on your Apple device | Refunds handled by freelancer/upwork; Apple may handle store refunds separately | Must cancel via Apple; Upwork cancellation won’t stop App Store billing |
| Google Play (Android) | Google Play app > Menu > Subscriptions | Similar to Apple: refunds depend on platform and freelancer/Upwork decisions | Must cancel via Google Play to stop future charges |
After cancelling
Next steps
Verify that the cancellation was processed and keep screenshots or confirmation emails for your records.
Helpful links and support
- Upwork Help Center - general support and account closure articles.
- Apple: manage subscriptions - how to cancel App Store subscriptions on iOS.
- Google Play: cancel subscriptions - manage Google Play subscriptions on Android.
Address
Postal address
Upwork does not provide a publicly listed postal address in New Zealand for cancellations or account closure by post.
Online only
Account and subscription cancellations must be completed via the Upwork Help Center or the app store used to purchase the subscription.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.