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Cancellation service #1 in New Zealand
Vxnbill appears to be a subscription billing gateway used by websites and apps to manage recurring charges and memberships.
It is most commonly seen as the merchant name on payment statements and as a subscription manager on partner sites and apps.
Customers typically see Vxnbill when subscribing to services via a website or through mobile apps where Vxnbill processes recurring payments.
It can appear on bank/credit card statements or within partner platforms that rely on third‑party billing services.
Cancellation is generally effective immediately on Vxnbill's side but may take up to 24 hours to process.
Your access usually continues until the end of the current billing period; you should not be billed for the next period after a successful cancellation.
Reactivation typically requires logging back in and resubscribing through the same channel you used originally.
Vxnbill’s public materials do not specify data retention; if you need copies of invoices or account data, export or save them before cancelling.
There is no clear, public statement from Vxnbill about refunds available in their cancellation guide sources.
Because Vxnbill’s own refund policy is not published, refunds depend on the merchant or platform that sold the subscription.
No publicly available New Zealand pricing for Vxnbill subscriptions was found for 2024/2025.
To confirm exact charges in NZD, check the App Store listing, Google Play listing or the merchant site where you subscribed.
| Plan | Price (NZD) | Billing frequency | Notes |
|---|---|---|---|
| Standard / Unknown | Varies | Varies | Check the merchant or app store listing for exact NZD pricing. |
New Zealand’s Consumer Guarantees Act and Fair Trading Act prohibit misleading conduct, hidden charges, and unfair commercial practices.
If a subscription was misrepresented, you may have legal grounds for a refund or other remedy under these laws.
If you suspect deceptive or unfair behaviour, you can contact the Commerce Commission or bring a complaint to the Disputes Tribunal for low‑value claims.
For continuing unauthorised charges consider contacting your bank or card issuer to dispute or block payments while gathering evidence.
Public reviews (for example on Trustpilot) show multiple complaints about continuing charges after cancellation and difficulty finding clear cancellation steps.
Examples include reports of attempted charges after users say they cancelled and frustration with unclear partner site cancellation flows. See Trustpilot.
Many complaints appear to stem from unclear cancellation flows, third‑party partner signups, or misunderstandings about app store billing versus direct billing.
Keeping clear records and using the correct cancellation channel reduces the chance of continued billing disputes.
Well‑organised documentation speeds refunds, chargebacks, and any formal complaints to regulators or tribunals.
Record the date/time you attempted cancellation and the channel used (web, Apple, Google Play) for clarity.
Many people uninstall the app thinking it will cancel the subscription; app removal does not stop billing through Apple or Google.
Cancelling on a partner website when the charge is managed through Apple or Google Play can leave the subscription active.
Not saving receipts, screenshots or confirmation messages makes it harder to prove cancellation or request refunds later.
| Channel | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (direct via Vxnbill) | Log in with email + partial card info → select subscription → cancel. | Unknown (no public Vxnbill refund policy) | Cancellation usually immediate; may take up to 24 hours; access until period end. |
| Apple App Store (iOS) | Cancel via Apple ID settings → Subscriptions. | Handled by Apple; request via Apple’s refund process. | Uninstalling does not cancel. See Apple guidance. |
| Google Play Store (Android) | Google Play app → Payments & Subscriptions → Subscriptions → cancel. | Possible refund if requested within 48 hours; later refunds depend on developer. | Uninstalling does not cancel. See Google Play guidance. |
If you are charged after cancelling, contact the merchant or the platform first with your documentation and cancellation proof.
If charges persist, contact your bank or card provider to dispute or block further charges and consider requesting a chargeback for unauthorised transactions.
Public WHOIS and contact information lists a PO Box in the United States: PO Box 701, San Mateo, California 94401, United States.
No New Zealand physical address was found; cancellation and account issues are typically handled via the web account interface, email or phone rather than by post.
If you cannot cancel through the site or app store, use your bank dispute process and keep all documentation for any formal complaint in New Zealand.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.