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Cancellation service #1 in New Zealand
Cancel Wisey: Easy Method
What is Wisey
Overview
Wisey is a subscription-based wellbeing and learning app that offers lessons, plans and digital content aimed at improving focus and mental clarity.
The service is available as an in-app subscription (Apple App Store or Google Play) and as a web purchase on the Wisey website.
Main features
Content includes short, structured lessons with a clean UX designed for easy daily use.
Purchases can be one-time (eBook), short trials, or recurring monthly subscriptions depending on the platform and offer.
How to cancel Wisey
App Store (iOS) cancellation
- Open Apple account settings on your device or go to reportaproblem.apple.com.
- Find the Wisey subscription and choose Cancel Subscription; deleting the app does not cancel it.
- Allow at least 24 hours before the subscription or trial end to avoid auto-renewal.
Google Play and Web cancellation
- Google Play: Cancel via your Google Play account subscriptions - deleting the app does not cancel it.
- Web: Sign in at the Wisey website and cancel in Account Settings, or email [email protected].
- For App Store/Google Play refunds, you must request refunds from Apple or Google respectively.
What happens when you cancel
Access and billing
After cancellation you typically keep access until the end of the paid period or trial unless the store’s rules say otherwise.
Auto-renewal stops after cancellation, provided it is completed at least 24 hours before the period end.
Data and account
Cancellation usually stops future charges but does not automatically delete your account or stored progress on Wisey’s systems.
To remove data, contact Wisey support at [email protected] and specify your request.
Will I get a refund?
Web purchases (direct)
Web purchases are generally non-refundable unless required by law or Wisey’s money-back conditions are met.
- Money-back guarantee may apply if you request within 30 days, used the plan for at least 14 consecutive days, and provide supporting materials (screenshots and commentary).
- If conditions are met, refunds are processed by Wisey; otherwise refunds are unlikely.
App Store and Google Play purchases
App Store and Google Play refunds, if eligible, must be requested directly from Apple or Google.
For Apple refunds see Apple’s refund page. For Google Play see Google Play refund help.
Wisey plans and pricing
Summary of common offers
Pricing varies by platform and by user reports. Official NZD prices are not published by Wisey in all cases.
Below are approximate USD and NZD equivalents based on user-reported USD prices and a rough exchange rate (1 USD ≈ NZ$1.65).
| Plan | Price (approx USD) | Price (approx NZD) | Period | Features |
|---|---|---|---|---|
| One-time eBook | US$19.99 | ≈ NZ$33 - 35 | One-time | eBook purchase (non-subscription) |
| Trial | US$10 (first week, reported) | ≈ NZ$16 - 17 | Weekly trial | Introductory trial offer |
| Monthly subscription | US$20 - 60 (reported) | ≈ NZ$33 - 102 | Monthly | Access to app content/subscription |
Pricing notes
Reported USD ranges vary; actual NZ App Store or Google Play pricing may differ from these estimates.
Check in-app or the store listing for the precise price you will be charged before subscribing.
Your consumer rights in New Zealand
Key laws and protections
In New Zealand, services are subject to the Consumer Guarantees Act and the Fair Trading Act where applicable.
These laws require services to be as described, fit for purpose and provide remedies if a service fails to meet guarantees.
Practical steps and remedies
- If Wisey’s service is not as described or you face unauthorised charges, you can request a remedy (repair, replacement or refund) from the supplier.
- For unauthorised or disputed charges contact your bank or card issuer to raise a dispute in parallel with contacting Wisey support.
Customer experiences
Positive feedback
Many users praise Wisey for clear, concise lessons and a clean UX that supports focus and clarity.
Customer service has been noted as quick and empathetic in several reports, sometimes resolving billing issues above expectations.
Negative feedback
There are recurring complaints about unexpected or unauthorised charges and difficulties cancelling subscriptions.
Some users find the refund policy restrictive, citing the 14-day usage evidence requirement as frustrating or unfair.
Documentation checklist
What to collect
- Purchase receipts or order confirmation emails (store receipt or web invoice).
- Screenshots showing subscription status, billing entries, and any in-app cancellation attempts.
- Dates and descriptions of the issue, and any correspondence with Wisey support.
How to prepare
- Gather proof of payment from your bank or card statement if disputing charges.
- If claiming a money-back guarantee, collect 14 days of usage evidence and a short written explanation.
Common mistakes
Assuming deleting the app cancels the subscription
Many users delete the app and assume the subscription ended. This does not cancel store-managed subscriptions.
Always cancel via your Apple or Google account or via Wisey’s website/account settings.
Waiting too late or missing evidence
Cancelling within less than 24 hours of renewal can still cause a charge; act at least 24 hours before period end.
For web refunds, failing to keep 14 days of usage evidence or missing the 30-day request window can make refunds unlikely.
Comparative recap
Quick comparison
Below is a short table comparing cancellation and refund responsibilities across platforms to help decide next steps.
| Platform | How to cancel | Refunds handled by | Typical price (approx NZD) | Notes |
|---|---|---|---|---|
| App Store (iOS) | Cancel in Apple account settings (not by deleting app). | Apple | Varies; subscriptions reported ≈ NZ$33 - 102 | Request refunds via Apple; follow Apple refund process. |
| Google Play (Android) | Cancel in Google Play subscriptions (not by deleting app). | Varies; subscriptions reported ≈ NZ$33 - 102 | Request refunds via Google Play support. | |
| Web (direct) | Cancel via Wisey account settings or email [email protected]. | Wisey (unless law requires otherwise) | One-time eBook ≈ NZ$33 - 35; trial ≈ NZ$16 - 17 | Money-back possible with 30-day request + 14 days’ usage evidence. |
Recommended actions
If you want to stop future charges, cancel via the same place you subscribed (Apple, Google, or Wisey web).
If you need a refund, follow the platform-specific route: Apple/Google for store purchases, Wisey support for web purchases.
After cancelling
Next steps
- Confirm cancellation in your Apple or Google account or in Wisey Account Settings.
- Check your bank statement for any unexpected charges and save receipts for disputes.
- If you need data removed, contact Wisey at [email protected].
Useful links
Address
Legal address
For legal notices the address listed in Wisey’s terms is:
26 Stavrou Street, Strovolos 2034, Nicosia, Cyprus (Attention: Legal Wisey)
How to send notices
Subscription cancellations and support requests are handled digitally via the app, store accounts or [email protected].
The postal address above is provided for legal correspondence only, per Wisey’s terms and conditions.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.