Cancel Wyze: Easy Method

What is Wyze

Overview

Wyze is a consumer company that sells home security cameras, smart home devices, and cloud-based subscription services such as Cam Plus. It is primarily US-based and is known for budget-friendly hardware and optional cloud features.

Main services

Core Wyze services include app-controlled cameras, optional cloud event recording plans, and AI detection features for people, pets, packages and vehicles. Some subscription bundles may be offered through third-party importers for customers in New Zealand.

How to cancel Wyze

Cancel via the Wyze app or website

• Open the Wyze app and sign in with the account that holds the subscription.
• Go to Account > Subscriptions (or Account > Cam Plus) and locate the active subscription.
• Choose Cancel or Turn Off Auto-Renew and follow prompts to confirm cancellation.
• Save any confirmation email or screenshot showing cancellation and the end date of service.

Cancel for purchases made through third parties or Ubuy

• If you bought a bundled subscription through a third-party seller (for example, Ubuy), check the seller’s order page and terms for subscription management and refunds.
• Contact the third-party seller’s customer support if the subscription and billing were processed outside Wyze’s systems.
• If unsure, also contact Wyze Support to confirm whether your subscription is managed by Wyze or a reseller.

What happens when you cancel

Access and service end date

Cancelling typically stops auto-renewal but keeps service active until the current paid period ends. You retain access to cloud features until that expiry date.

Data, recordings and account status

Cloud recordings and AI features tied to the subscription will stop at the end of the paid period. Local recordings on microSD cards remain on your devices.

You can request account deletion or data export through Wyze Support or account settings; keep copies of important footage before cancellation if required.

Will I get a refund?

Standard refund position

Wyze’s general practice is that cancellations prevent future renewals but do not automatically guarantee pro-rata refunds for unused time. Refund availability depends on the payment method, purchase channel, and timing.

Exceptions and recommended steps

• Try contacting Wyze Support if you cancelled shortly after a renewal and believe a refund is warranted.
• If the subscription was purchased via a third-party seller, you must follow that seller’s refund policy and contact them first.
• For disputes that cannot be resolved through support, keep documentation and consider escalation through consumer channels listed below.

Wyze plans and pricing

Current NZD examples

Pricing notes

The official Wyze website lists US‑based pricing in USD (starting at US$2.99/month for Cam Plus) and requires a US or Canadian billing address for those plans.

The NZD examples above were found via third‑party import bundles (for example, Ubuy) and reflect those sellers’ pricing and terms rather than Wyze’s direct NZ pricing.

Your consumer rights in New Zealand

Consumer Guarantees and digital services

Under New Zealand consumer law you have rights to services supplied with reasonable care and skill and to remedies when services are not delivered as promised.

If a subscription or service fails to meet reasonable standards, you may be entitled to fix, replacement, or refund depending on the situation and severity.

Where to get official help

• For general guidance, see the Commerce Commission and Citizens Advice Bureau of New Zealand resources.
• If a supplier is overseas, enforcement can be more complex; keep records and seek advice from local consumer agencies.

Customer experiences

Positive feedback

Many users praise Wyze for affordable hardware, straightforward setup, and useful AI detection features when the subscription is active.

Common complaints

Reported issues include delays in customer support responses, confusion over subscriptions purchased via third parties, and complications when billing is processed in USD for non‑US customers.

Documentation checklist

What to collect before you cancel

• Account email and username used with Wyze.
• Order number, subscription ID, and proof of purchase (screenshots or receipts).
• Payment details (last four digits of card or transaction ID) and billing statements showing the charge.

What to save after cancellation

• Cancellation confirmation (email, screenshot, or ticket number).
• Any correspondence with Wyze or the third‑party seller about refunds or disputes.
• Backups of important video clips stored locally before cloud access ends.

Common mistakes

Missing the renewal date

A frequent mistake is waiting until after a renewal date to cancel, which can result in being charged for another period. Always check the subscription end date and cancel before it renews.

Assuming cancellation equals deletion

Cancelling auto‑renewal does not necessarily delete your account or data. Users sometimes delete the app before securing cancellation confirmation, which complicates disputes.

Comparative recap

At a glance

Notes on comparison

Direct Wyze pricing on the official site is quoted in USD and generally requires a US/Canadian billing address. NZD pricing shown here reflects third‑party reseller bundles, not Wyze’s direct NZ checkout.

After cancelling

Immediate steps to take

• Confirm cancellation with a saved screenshot or email and note the service end date.
• Remove payment methods from your Wyze account if you do not plan to use the service again.
• Back up any footage you want to keep from cloud storage before the access ends.

Where to get help

• Wyze Support portal: https://support.wyze.com
• Commerce Commission NZ (consumer guidance): https://comcom.govt.nz
• Citizens Advice Bureau NZ (consumer advice): https://www.cab.org.nz

Address

Legal department mailing address

Wyze Legal Department

8815 122nd Avenue NE, Suite 201, Kirkland, WA 98033, USA

Mailing tips

• Use tracked or registered post for important legal notices and keep proof of posting.
• If sending dispute notices, include account details, copies of receipts, and a clear summary of the requested remedy.