Cancel Yelp: Easy Method

What is Yelp

Overview

Yelp is an online platform and mobile app for finding and reviewing local businesses, including restaurants, shops and services.

It offers free user accounts, business listings, advertising and paid tools for business owners such as reservation and guest management products.

Primary uses

Consumers use Yelp to discover businesses, read reviews, view maps and make bookings or orders where available.

Business owners use Yelp to manage listings, claim pages, purchase advertising and use products like Yelp Guest Manager and Yelp Places API.

How to cancel Yelp

Cancel an iOS (App Store) subscription

• Open the Apple App Store on your iPhone or iPad and tap your profile photo, then tap "Subscriptions".
• Find the Yelp subscription and tap "Cancel Subscription".
• Developers (including Yelp) cannot cancel App Store subscriptions for you; cancellation must be done through Apple account settings.

Cancel an Android (Google Play) subscription

• Open the Google Play Store app, tap your profile, then tap "Payments & subscriptions" → "Subscriptions".
• Select the Yelp subscription and choose "Cancel subscription".
• Google Play handles cancellations and developers cannot cancel Play subscriptions on your behalf.

Cancel a Yelp web user account

• Sign in to Yelp on the web, go to Account Settings and submit an account closure request to delete your user account.
• Follow on-screen steps and confirm the closure; allow time for processing and any email confirmation.

Cancel a Yelp business owner account or services

• Contact Yelp Customer Success or support to discuss cancellation if you have advertising, Guest Manager or other paid business services.
• Business account owners can unclaim or delete listing data via the Yelp for Business app, but paid services often require contacting Customer Success first.

What happens when you cancel

Subscription access and renewals

Canceled subscriptions typically stop future billing but often remain active until the end of the current paid period.

Auto-renewal is turned off on the store side (Apple/Google) and access may continue until your subscription expiry date.

Account and data handling

Closing a personal Yelp account removes your profile and associated user data according to Yelp's deletion process.

Business owners should expect different data options - unclaiming or deleting listings is possible, but paid-service data may require Customer Success assistance.

Will I get a refund?

Refunds for App Store (iOS) purchases

Refunds for purchases made through Apple must be requested via Apple's "Report a Problem" system at reportaproblem.apple.com.

Eligibility is determined by Apple; New Zealand consumer rights still apply and may affect outcomes.

Refunds for Google Play purchases and web purchases

• Google Play refunds must be requested through Google Play's refund process; Google assesses eligibility.
• Yelp states it does not provide refunds for subscriptions or purchases that were made via Apple or Google stores.
• For web promotions, ads or direct Yelp invoices, refunds are not guaranteed and typically require discussion with Yelp Customer Success.

Yelp plans and pricing

Available plans

Below are sample Yelp product plans and their published USD prices. Contact Yelp for current local pricing and subscription terms.

Pricing table

Notes on pricing

Prices above are listed in USD. Yelp does not publish NZD pricing publicly for all products; currency conversion and local taxes may apply.

Contact Yelp sales or check the NZ App Store for app-based services to obtain exact pricing in New Zealand dollars.

Your consumer rights in New Zealand

Statutory protections

Consumers in New Zealand retain rights under local laws such as the Fair Trading Act and the Consumer Guarantees Act.

These rights apply regardless of App Store or Google Play policies and can affect refund and service dispute outcomes.

Practical steps to enforce rights

• Document your purchase and communications, then request a refund from the store (Apple/Google) or from Yelp for web purchases.
• If unresolved, contact your card issuer to dispute a charge and consider contacting New Zealand consumer authorities or getting local legal advice.

Customer experiences

Positive feedback

• Many users find Yelp useful for discovering restaurants and local businesses, citing detailed reviews, filters and map views.
• Features like ratings, distance and price filters and curated search results are commonly praised.

Negative feedback

• Multiple business owners report issues: claims that positive reviews are hidden unless businesses advertise, aggressive ad sales tactics, and difficulty obtaining refunds.
• Reviewers on public sites report poor customer service, challenging cancellations and disputes over billing for ads or services.

Documentation checklist

Essential purchase and account records

• Receipt or invoice showing the purchase date, product name and amount.
• Screenshots of subscription settings and any confirmation emails from Apple, Google Play or Yelp.
• Account email address and username associated with the Yelp account or business listing.

Support communications

• Copies of messages or emails exchanged with Yelp Customer Success or support staff.
• Dates, names and reference numbers of any phone or chat interactions.
• Billing statements or bank card statements showing the charge to be disputed.

Common mistakes

Attempting to cancel via the app or provider incorrectly

A common error is expecting Yelp or its support agents to cancel App Store or Google Play subscriptions for you.

App store subscriptions must be cancelled through the respective store account settings; asking Yelp to cancel these will not work.

Missing renewal windows and not documenting requests

Many users miss the renewal cut-off and assume cancellation is retroactive; most cancellations prevent future billing but do not refund past periods automatically.

Failing to keep receipts, screenshot evidence or support communications makes disputes harder to resolve with the store, Yelp or your card issuer.

Comparative recap

Quick comparison

After cancelling

What to check immediately

• Confirm cancellation email or a change in subscription status in Apple or Google Play settings.
• Monitor your bank or card statement for any unexpected charges after the cancellation date.
• Keep screenshots of the cancellation confirmation and any related messages for disputes.

Useful links

• Apple Report a Problem (refund requests)
• Google Play subscriptions and refunds
• Yelp Support (help articles and contact)
• Yelp for Business (manage listings and paid services)
• New Zealand consumer protection information

Address

Mailing address

Yelp Inc., 350 Mission Street, 10th Floor, San Francisco, California 94105, United States.

Notes about local NZ contact

There is no publicly listed Yelp postal address specific to New Zealand; international correspondence generally goes to Yelp's U.S. headquarters.

For account or billing issues in New Zealand, start with Apple or Google Play (if purchased there) and contact Yelp Customer Success for web purchases or business services.