Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Delivery Saver service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Delivery Saver: Easy Method
What is Delivery Saver
Service description
Delivery Saver is a subscription that covers delivery fees for qualifying grocery orders, typically offering unlimited same-day deliveries subject to a minimum order value.
Context in New Zealand
In New Zealand, Delivery Saver is the name used by Countdown/Woolworths for their delivery subscription product around 2024/2025.
It usually requires a minimum spend (NZ$80) per order to qualify and excludes specific charges such as reusable bag fees.
How to cancel Delivery Saver
Cancel via account or app
- Sign in to the grocery retailer's website or mobile app (look for "Account", "Subscriptions" or "Delivery Saver").
- Find the Delivery Saver subscription and choose "Manage" or "Cancel subscription". Follow on-screen prompts to confirm cancellation.
Cancel by contacting customer service
- Use the retailer's in-app chat or web help centre to request cancellation if you cannot find the option in your account.
- Visit a local store customer service desk or call the retailer's general customer service number and ask them to cancel the Delivery Saver on your account.
Important cancellation steps
- Cancel before the renewal date to prevent the next payment being taken automatically.
- Keep a screenshot or confirmation email showing the cancellation and the effective end date.
- If unsure which company runs the subscription, check your receipt, bank statement or account emails for the retailer name before contacting support.
What happens when you cancel
Access and service period
When you cancel, most providers allow you to keep Delivery Saver benefits until the end of the paid period.
Your deliveries will normally continue until the current subscription expiry date, after which the benefits stop.
Renewal and account data
Auto-renewal will be turned off so you are not billed for the next period unless you re-subscribe.
The provider may retain your account and subscription data in line with their privacy policy; you can request deletion if required.
Will I get a refund?
Typical refund policy
Providers commonly do not refund for time already used in a paid subscription period. Cancellation usually prevents future billings but does not trigger an automatic pro‑rata refund.
Exceptions and dispute options
- If the service was defective or misrepresented you may be entitled to a remedy under New Zealand consumer law.
- Some retailers may offer pro‑rata refunds or goodwill credits - always ask customer service for options.
- If a charge is taken in error after you cancelled, request a refund from the retailer and, if necessary, contact your bank or card issuer for a chargeback.
Delivery Saver plans and pricing
Listed plans
The table below shows the Delivery Saver plans and prices identified for Countdown/Woolworths in New Zealand circa 2024/2025.
Important pricing notes
A minimum order of NZ$80 applies to qualify for delivery benefits and bag charges are excluded from the subscription.
Note: a price increase for the six‑monthly plan to NZ$132.99 takes effect from 1 October 2025; see community report for context.
| Plan | Price | Period | Features |
|---|---|---|---|
| Delivery Saver (Monthly) | NZ$23.00 | Monthly | Unlimited same‑day grocery deliveries (subject to NZ$80 minimum order and excluding bag charges) |
| Delivery Saver (6‑Monthly) | NZ$118.00 | Six‑Monthly | Unlimited same‑day grocery deliveries (subject to NZ$80 minimum order and excluding bag charges) |
Your consumer rights in New Zealand
Key statutes
The Consumer Guarantees Act and the Fair Trading Act protect New Zealand consumers when services are not delivered as promised.
These laws cover situations such as misleading advertising, failure to provide the service, or poor quality service.
Practical remedies
- You can ask the retailer to fix the issue, provide a refund or offer compensation depending on the problem.
- If the retailer refuses a legitimate remedy, you can escalate complaints to Consumer Protection bodies or seek independent dispute resolution.
- Document all communications and keep receipts and screenshots for any complaint.
Customer experiences
Common positive feedback
Many members find Delivery Saver saves money if they place frequent orders above the minimum spend, and appreciate the convenience of same‑day delivery.
Six‑monthly plans are often highlighted as better value per month if usage is consistent.
Common complaints
Customers sometimes report difficulty finding how to cancel, unexpected renewals, or disagreement about eligibility of an order for the delivery benefit.
Refunds for unused time are not always offered, which can cause frustration when subscription needs change.
Documentation checklist
What to gather before cancelling
- Account email and password or signed-in device for the grocery retailer.
- Order receipts, subscription confirmation emails and the date of next renewal.
- Bank or card statement showing the subscription charge.
What to keep after cancelling
- Cancellation confirmation (email or screenshot) showing the cancellation date and remaining access period.
- Any responses from customer service about refunds or disputed charges.
Common mistakes
Failing to verify the correct account
Some customers attempt to cancel a subscription linked to a different email or account and assume the cancellation applied; always verify the account used to subscribe.
Missing the renewal date
Waiting until after the renewal date can result in an unwanted charge for the next period. Always cancel before the renewal date and confirm the cancellation is processed.
Comparative recap
At-a-glance comparison
The table below compares the main plan attributes and effective monthly cost to help decide which plan suits you.
How to use this comparison
Consider your typical number of orders per month and whether you can meet the NZ$80 minimum per order to estimate savings versus pay‑per‑delivery fees.
| Plan | Price | Period | Effective monthly cost | Best for |
|---|---|---|---|---|
| Delivery Saver (Monthly) | NZ$23.00 | 1 month | NZ$23.00 | People who order irregularly or want short-term flexibility |
| Delivery Saver (6‑Monthly) - current | NZ$118.00 | 6 months | NZ$19.67 | Frequent shoppers who meet the NZ$80 minimum regularly |
| Delivery Saver (6‑Monthly) - price from 1 Oct 2025 | NZ$132.99 | 6 months | NZ$22.17 | Frequent shoppers (value depends on future price and usage) |
After cancelling
Monitor your account and payments
Watch your bank or card statement to ensure no further subscription charges are taken after the cancellation effective date.
If an unexpected charge appears, contact the retailer first and your card issuer if necessary.
Useful links and where to get help
- Consumer NZ - general consumer rights and advice.
- Commerce Commission (NZ) - information about fair trading and complaints.
- Community note on Delivery Saver pricing changes - context about future six‑monthly price change.
- Check the grocery retailer's Help or Contact pages for account‑specific support and cancellation confirmation options.
Address
Postal address status
No verified New Zealand postal address for cancelling a service named "Delivery Saver" was identified in the available information.
How to find the correct address or contact point
- Check your subscription confirmation email or the retailer's terms and conditions for a contact or postal address.
- Look on receipts, account settings, or the retailer's website under "Contact us" or "Help" for local store and customer service contact options.
- If you provide the exact retailer name or a copy of a receipt, I can help search for a specific contact address or contact method.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.