Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Temu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Temu: Easy Method
What is Temu
Overview
Temu is an online marketplace and shopping app that connects consumers with sellers offering heavily discounted goods, promotions and coupons. It operates internationally and provides order placement, shipment tracking and a returns/refunds process.
Availability in New Zealand
Temu is available to shoppers in New Zealand via the Temu website and the mobile app (iOS and Android). The app is free to download and there are no standard paid subscription plans for NZ users as of 2024/2025.
How to cancel Temu
Cancel an order via Web or Temu app
- Open your Temu account on the website (Temu Terms of Use) or the Temu app.
- Go to Orders, find the order you want to cancel and choose Cancel if the option is shown.
- You may cancel at no cost any time before the item is packed for shipment; if the order is already packed you will usually need to wait for delivery and return it for a refund.
Cancel subscriptions via App Store (iOS) or Google Play (Android)
- Temu does not directly manage App Store or Google Play subscriptions. If you subscribed through Apple, cancel in the Apple device Subscriptions settings (App Store cancel guide).
- If you subscribed through Google Play, open Google Play Store > Subscriptions and cancel there (see Google Play cancel guide).
Contact methods if you can’t cancel online
- Use Temu’s in‑app chat or website support to request cancellation if the in‑order option is not available.
- Keep order numbers, timestamps and screenshots to support your request if a manual intervention is needed.
What happens when you cancel
Order cancellation effects
If you cancel before the item is packed, Temu will process a refund of the paid amount according to its policy. If the item is already packed or shipped, you typically must refuse delivery or return the item after delivery to obtain a refund.
Subscription and account effects
There are generally no recurring Temu subscriptions for NZ users; cancelling an App Store/Google Play subscription stops future charges but does not delete your Temu account. Your order history and account data remain unless you request deletion.
Data and access
Cancelling an order does not remove your account or historical data. If you want account deletion, contact Temu support and follow their account removal process.
Will I get a refund?
Standard refund policy
- Refunds are available if you cancel before the item is packed/shipped; Temu will refund the purchase amount.
- If an item is already packed or shipped, you must return it after delivery; refunds follow return approval and processing (Temu’s return policy typically allows returns within a set window).
- Sources indicate Temu commonly offers around a 90‑day return window in practice; check the order page and returns instructions for exact timing.
Exceptions and timing
- If goods are used, damaged by the buyer, or outside the stated return window, refunds may be reduced or declined.
- Processing times for refunds vary; allow time for payment provider or bank processing after Temu issues the refund.
Where to read Temu’s policy
See Temu’s Terms of Use for cancellation and return details: Temu Terms of Use.
Temu plans and pricing
Pricing summary
Temu offers a free app for shoppers in New Zealand and does not charge a standard subscription or recurring fee for general use.
Notes on promotions
Pricing on Temu relies on promotions, coupons and discounts rather than paid plans. Always check the final price, shipping and any conditions before confirming an order.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Free App | NZ$0.00 | One-time download | Full access to Temu app; no subscription or recurring fee |
Your consumer rights in New Zealand
Statutory rights
Under New Zealand consumer law, you are generally entitled to a remedy if goods are not as described, faulty, or do not arrive. There is no automatic 14‑day cooling‑off right for most goods unless a seller specifically offers one.
How Temu’s policy aligns
Temu’s cancellation-before-packing policy and its returns/refunds process broadly align with consumer entitlements to a remedy for faulty or misdescribed goods.
Practical tips for NZ consumers
- Act early: cancel before packing where possible to avoid returns shipping.
- Keep evidence of non‑delivery, damage or misdescription to support a rights claim under NZ law.
- Where delivery delays exceed promised windows, investigate refund/voucher entitlements (see local reviews and guidance).
Customer experiences
Positive feedback
- Some users report fast delivery on certain items and good value for money on specific purchases.
- Review summaries note occasional high‑value promotions and successful bargains for NZ shoppers (NZ Trustpilot).
Negative feedback
- Frequent complaints include late deliveries, missing items, difficult support interactions and misleading promotions.
- Reports also mention incorrect charges, product quality not matching descriptions, and slow refunds in some cases (NZ Trustpilot).
Independent commentary
MoneyHub and other commentators highlight delivery timing and remedy procedures; if goods aren’t delivered within a stated timeframe, local remedies or credits may apply in some cases (MoneyHub NZ).
Documentation checklist
Before you request cancellation
- Order number and exact purchase date/time.
- Payment method details (card or PayPal transaction reference).
- Screenshot of the order page showing item status (e.g., “Processing” vs “Packed”).
When requesting a refund or return
- Photos of the received product (if faulty or not as described).
- Delivery tracking number and delivery confirmation if available.
- Record of communications with Temu support (chat transcripts or emails).
Common mistakes
Cancelling too late
Many buyers try to cancel after the item has already been packed or shipped. Once packed, free cancellation is usually not available and you must return the item after delivery.
Confusing app subscriptions with orders
Some users assume Temu manages App Store or Google Play subscriptions; in reality those subscriptions must be cancelled in the respective app store settings to stop recurring charges.
Insufficient evidence
Failing to keep order numbers, timestamps or photos makes refund or dispute resolution slower and less likely to be straightforward. Gather documentation before contacting support.
Comparative recap
Quick comparison
The table below summarizes common cancellation scenarios, likely effects and recommended actions for NZ shoppers using Temu.
How to act
Use the table to pick the fastest route based on whether the item is packed, shipped or involves a third‑party subscription.
| Situation | Effect | Recommended action |
|---|---|---|
| Cancel before packing | Full refund typically issued at no cost | Use order Cancel button in app/website immediately |
| Order already packed or shipped | Cannot cancel for free; must return after delivery | Refuse delivery if possible or follow returns process and keep evidence |
| Subscription charged via App Store | Temu cannot cancel; future charges continue unless stopped | Cancel in Apple device Subscriptions settings (guide) |
| Subscription charged via Google Play | Temu cannot cancel; must stop via Google Play | Cancel in Google Play Store > Subscriptions (guide) |
| Item not as described or faulty | Entitled to remedy under NZ consumer law | Document problem, contact Temu support and assert your NZ consumer rights |
After cancelling
Track your refund
Monitor your Temu account and your payment method for the refund. Processing times vary; allow your bank or card issuer additional days after Temu issues the refund.
Contact support if needed
- Use Temu’s in‑app chat or website support for follow up on cancellations and refunds.
- Refer to Temu’s Terms of Use for policy details: Temu Terms of Use.
- For guidance on subscription cancellation, see the App Store/Google Play help links (Appcutter).
Escalation
If you cannot resolve the issue with Temu, gather your documentation and consider contacting your payment provider or seeking advice from NZ consumer protection services.
Address
Corporate / customer service address
Customer Service Department, WhaleCo Inc. (Temu)
Suite 355, 31 St. James Avenue, Boston, Massachusetts 02116, USA
Mailing recommendations
Use in‑app support and email as first options; physical mail to the corporate address is unlikely to speed resolution and may not be monitored for ordinary customer issues.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.