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Cancellation service #1 in New Zealand
Alidrop is a dropshipping and product-import tool that integrates with e-commerce platforms to find, import, and manage products from suppliers. It offers product analysis, automation, and support features designed to speed up store setup and product testing.
The service is subscription-based and lists prices in USD with optional trial pricing. Plans vary by product limits and features such as premium products, a product analyzer, and VIP chat support.
Alidrop helps merchants import products, analyze winning items, and automate parts of a dropshipping workflow. Integrations and import tools are among its main selling points.
Access to Alidrop’s features is controlled by a paid subscription that renews automatically unless cancelled. Trial offers (e.g. $1 for 7 days) are commonly used to attract new users.
When you cancel, auto‑renewal is turned off. You typically retain access to paid features until the end of the current billing period.
To avoid being charged for the next period you must cancel at least 24 hours before the renewal date. For App Store/Google Play subscriptions, follow their cancellation policy and timelines.
Your account and data may remain on Alidrop’s servers after cancellation according to their data retention policies. Export important data before cancelling if you need it.
Alidrop does not provide refunds (partial or prorated) for unused time or mid‑cycle cancellations. Cancelled subscriptions stop future billing but generally do not return already paid amounts.
Annual plans are strictly non‑refundable once paid. If you purchased an annual plan, expect no prorated refunds for unused months.
Alidrop lists prices in USD; NZD values below are estimates using an approximate rate of 1 USD ≈ 1.70 NZD. Actual Apple/Google charges may differ due to conversion and local pricing.
| Plan | Approx. Price (NZD) | Period | Key features | Trial / USD recurring price |
|---|---|---|---|---|
| Starter | ≈ NZ$68.00 | Monthly | 50 unique products; 25 premium products; Winning products; Product analyzer; VIP Chat Support | $1 for first 7‑day trial then USD $39.99/month |
| Professional | ≈ NZ$102.00 | Monthly | 500 unique products; 250 premium products; Winning products; Product analyzer; VIP Chat Support | $1 for first 7‑day trial then USD $59.99/month |
| Empire | ≈ NZ$170.00 | Monthly | 5,000 unique products; 2,500 premium products; Winning products; Product analyzer; VIP Chat Support | $1 for first 7‑day trial then USD $99.99/month |
| Unicorn | ≈ NZ$510.00 | Monthly | 25,000 unique products; 25,000 premium products; Winning products; Product analyzer; VIP Chat Support | $1 for first 7‑day trial then USD $299.99/month |
The CGA cannot be contracted out of. Digital services must be fit for purpose and supplied with reasonable care.
If Alidrop’s service is substantially defective, you may be entitled to a remedy under the CGA, which can include repair, replacement, or refund depending on the fault.
The FTA prohibits misleading or deceptive conduct. Misleading trial offers or unclear billing disclosures may breach the FTA.
If you believe a trial or charge was misleading, you can complain to the Commerce Commission or seek advice from consumer protection agencies.
There is generally no automatic statutory “change‑of‑mind” right for online subscriptions in New Zealand unless specific credit laws apply.
However, misleading terms may entitle you to redress under the FTA. Always document promotional claims and receipts to support a complaint.
Many users praise Alidrop’s user-friendly interface, straightforward product importing, reliable integrations, helpful support, and time-saving automation tools.
Common complaints include perceived misleading trial terms, unexpected immediate charges, auto‑renewals without clear reminders, and difficulty obtaining refunds.
There are recurring reports of unwanted charges after cancellation or uninstallation, and some users describe poor or slow support responses.
Many users uninstall the app and assume the subscription stops. Uninstalling does NOT cancel your subscription and recurring charges can continue.
Not cancelling at least 24 hours before renewal is a frequent cause of unexpected charges. Always check your renewal date and cancel early.
Agreeing to a low-cost trial without documenting the exact terms can lead to disputes. Examples include offers quoted as “$1 for 7 days” but followed by immediate full charges.
| Topic | Summary | Action for NZ users |
|---|---|---|
| Cancellation method | Web account cancellation required; app uninstall does not stop billing. | Cancel via web Account Settings or platform subscription manager; keep confirmation. |
| Refund policy | No refunds for unused time; trial cancellation prevents charges; annual non‑refundable. | Cancel during trial to avoid charges; expect no prorated refunds for mid‑term cancellations. |
| Trial clarity | Some users report misleading trial billing; terms may be unclear. | Save screenshots of trial offers and record the trial end date/time. |
| App Store / Google Play | App-store subscriptions follow Apple/Google rules and must be cancelled via those platforms. | Use your device’s subscription settings to cancel and check receipts from Apple/Google. |
| Consumer protections (NZ) | CGA and FTA may offer remedies for defective or misleading services. | Document issues and consider a complaint under FTA or seek advice from NZ consumer agencies. |
No dedicated New Zealand postal address for cancellations was identified. Cancellations must be performed via your online account settings.
The only public physical address located is Alidrop’s corporate office in Canada. There is no New Zealand postal address for subscription cancellations.
If you need formal contact or dispute options, use the Alidrop website support channels and keep documentation of your cancellation and any charges.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.