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Cancel ANYDESK
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Anydesk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Anydesk: Easy Method
What is Anydesk
Overview
AnyDesk is a remote desktop application that lets you connect to and control computers and devices over the internet.
It is commonly used for remote support, administration, and accessing files or applications from another location.
Primary uses
Users range from individuals needing occasional access to IT professionals providing remote support.
Licensing is subscription-based for paid plans, with trial periods available for evaluation.
How to cancel Anydesk
Cancel via web (my.anydesk)
- You must cancel through the my.anydesk portal at least 30 days before the renewal date to stop auto-renewal.
- The license remains active until the end of the current billing period after cancellation.
- Steps:
- Sign in at my.anydesk.
- Go to Subscriptions or Licenses, select the subscription, and choose Cancel or End Subscription if available.
- Confirm cancellation and keep any confirmation email or reference number.
Cancel during trial (web)
- During a 14 - 30 day trial you may cancel at any time before the trial ends via the "End Subscription" button or by notifying AnyDesk in writing.
- AnyDesk notifies you at least three days before the trial expires; act before that date to avoid a paid renewal.
- Steps:
- Sign in to my.anydesk and use "End Subscription", or send a written cancellation to support if required.
Cancel App Store (iOS) purchases
- Subscriptions bought via Apple must be managed and cancelled in your Apple account settings on the device.
- AnyDesk cannot cancel App Store subscriptions on your behalf.
- Steps:
- Open Settings on your iPhone/iPad, tap your name, then Subscriptions, find AnyDesk and Cancel.
- See Apple guidance at Apple subscription support.
Cancel Google Play (Android) purchases
- Subscriptions purchased via Google Play must be managed and cancelled through your Google Play account.
- AnyDesk’s portal does not control Google Play subscriptions.
- Steps:
- Open the Google Play Store app, tap Profile > Payments & subscriptions > Subscriptions, select AnyDesk and Cancel.
- See Google guidance at Google Play subscriptions.
What happens when you cancel
Access and service continuity
If you cancel via my.anydesk at least 30 days before renewal, your license remains active until the end of the current billing period.
You will retain the same access rights until that period expires; remote connections continue to function during that time.
Auto-renewal and timing
Failing to cancel at least 30 days before the renewal date may result in automatic renewal and a new charge.
Trial cancellations must occur before trial expiry to avoid the trial lapsing into a paid subscription.
Data and account information
Your account data and settings normally remain accessible after cancellation until any contractual or retention period ends.
Check AnyDesk account pages or support for specifics about data retention and export options.
Will I get a refund?
General refund policy
There is no automatic right to a refund simply because you changed your mind after a trial lapses into a paid subscription.
Refunds are generally not provided unless an exception applies.
Exceptions and pro rata refunds
- If the contract is terminated for cause, AnyDesk will refund pro rata for any unused portion of prepaid service.
- “Terminated for cause” typically means a breach or a service failure that justifies cancellation under the contract or applicable law.
Trial-specific refunds
If you cancel during the trial period, you avoid converting to a paid subscription; if the trial lapses, refunds are not automatic.
Act before the trial ends or keep records of cancellation to support any refund claim if needed.
Anydesk plans and pricing
Pricing availability
AnyDesk does not publicly list pricing in New Zealand dollars (NZD) for local pages.
Official pricing is typically shown in USD; the NZD amount will depend on your bank or payment processor conversion.
Quick note on fees
Check your payment statement for the actual NZD charged and any currency conversion fees from your bank or card provider.
Contact AnyDesk support if the charged amount appears incorrect or unexpected.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Official AnyDesk plans | Varies | Price shown in USD on official site; NZD depends on conversion. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
In New Zealand, the CGA does not give an automatic right to cancel a subscription simply for a change of mind.
If a service is faulty or does not meet acceptable quality, you may seek remedies including repair, cancellation, or refund under the CGA.
Fair Trading Act and misleading practices
Misleading or deceptive statements about cancellation terms or refunds may breach the Fair Trading Act.
Businesses cannot contract out of the CGA and must not use unfair practices to avoid obligations.
Practical steps under NZ law
- Keep documentation of purchases, trial notices, cancellation attempts and any correspondence.
- If you believe your rights under CGA or the Fair Trading Act were breached, contact consumer protection at consumerprotection.govt.nz.
Customer experiences
Positive reviews
Many users praise AnyDesk for ease of use, fast connections, and good value versus some competitors.
It is often recommended for occasional personal remote access and for system administrators needing a lightweight remote tool.
Negative reviews
Common complaints include opaque auto-renewal rules and difficulty cancelling - users must cancel 30+ days ahead.
Other issues include unexpected price increases and reports of poor customer support when seeking cancellations or refunds.
Specific reported problems
- Users sometimes report being incorrectly flagged as commercial users, causing long wait timers or limited functionality.
- Some cancellation buttons are reported as broken or unresponsive by affected customers.
Documentation checklist
Before you contact support
- Account email address and username used with AnyDesk.
- Invoice number, payment receipt, or proof of purchase showing the charge.
- License ID or subscription ID as shown in my.anydesk.
For cancellation or refund requests
- Screenshots of billing dates, renewal notices, and any trial expiry warnings.
- Record of cancellation attempt (confirmation email, cancellation page screenshot, or written notice).
- Payment method details (last four digits of card, payment processor) to help identify the charge.
Common mistakes
Missing the 30-day window
Many users assume they can cancel shortly before renewal; AnyDesk requires cancellation through my.anydesk at least 30 days before renewal to avoid charges.
Missing that window often leads to an auto-renewal charge that is difficult to reverse.
Trying to cancel the wrong way
Attempting to cancel an App Store or Google Play subscription through AnyDesk’s website will not work.
App Store and Google Play purchases must be cancelled through the respective account settings on those platforms.
Assuming automatic refunds
Users sometimes expect a refund if they cancel after the trial; there is no automatic refund unless termination is for cause.
Always keep evidence of trial-period cancellation to support any dispute or claim.
Comparative recap
Channels compared
| Channel | How to cancel | Refund likelihood |
|---|---|---|
| Web (my.anydesk) | Cancel via my.anydesk; must be 30+ days before renewal. | Low unless terminated for cause; pro rata refund possible if contract ended for cause. |
| Trial (web) | Use "End Subscription" in my.anydesk or notify in writing before trial expiry (trial 14 - 30 days). | Avoids charge if cancelled before expiry; no automatic refund after conversion to paid plan. |
| App Store (iOS) | Manage subscriptions in Apple account settings; AnyDesk cannot cancel for you. | Subject to Apple refund policies; AnyDesk cannot directly issue Apple refunds. |
| Google Play (Android) | Manage subscriptions in Google Play account settings; AnyDesk cannot cancel for you. | Subject to Google Play refund policies; AnyDesk cannot directly issue Google refunds. |
Key takeaways
- Use my.anydesk for direct web cancellations and respect the 30-day rule for renewals.
- Use platform-specific controls for App Store and Google Play subscriptions.
- Refunds are uncommon unless the service is terminated for cause; keep records and evidence.
After cancelling
Confirmations and records
Save any cancellation confirmation email, screenshots of the cancellation page, or reference numbers.
Monitor your payment method to confirm no further charges are applied after the active period ends.
Helpful links and next steps
- AnyDesk main site: anydesk.com
- My AnyDesk portal: my.anydesk.com
- Apple subscription cancellation: Apple support
- Google Play subscriptions: Google Play support
- New Zealand consumer information: consumerprotection.govt.nz
Address
Corporate mailing address
AnyDesk Software GmbH
Türlenstraße 2, 70191 Stuttgart, Germany
Notes about local NZ address
AnyDesk does not appear to maintain a New Zealand postal address for cancellations; the German headquarters is the publicly available postal contact.
If you require mailed communication, use the address above and allow for international delivery times.