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Cancellation service #1 in New Zealand
Cancel Avast Cleanup: Easy Method
What is Avast Cleanup
Product overview
Avast Cleanup is a utility designed to remove junk files, optimise system performance, and extend battery life on PCs, Macs and mobile devices.
It focuses on automatic maintenance, disk cleanup, and removing unnecessary applications to improve device responsiveness.
Typical uses
Users install Avast Cleanup to free disk space, speed up startup times and reduce background processes that drain battery or CPU.
The product is available as a standalone app and as part of Avast subscription bundles in app stores and on the Avast website.
How to cancel Avast Cleanup
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Tap "Subscriptions", select the Avast subscription and tap "Cancel Subscription" (or "Cancel Free Trial"), then confirm.
- See official steps: Avast mobile unsubscribe (iOS).
Cancel on Android (Google Play)
- Open Google Play, tap your profile, then "Payments & subscriptions" → "Subscriptions".
- Select the Avast subscription, tap "Cancel subscription" and confirm.
- See official steps: Avast mobile unsubscribe (Android).
Cancel via Avast website (PC/Mac/web)
- Sign in to your Avast Account at the Avast website.
- Go to "Manage subscriptions" and click "Unsubscribe" or "Cancel renewal", then confirm the cancellation.
- Full instructions: Manage subscriptions.
What happens when you cancel
Access to paid features
After cancelling, you can continue to use paid features until the end of your current billing period.
Features typically remain active for the time you already paid for; cancellation prevents automatic renewal.
Renewal and billing
Cancelling stops future automatic renewals but does not usually trigger an immediate refund by itself.
If you were billed recently and want a refund, see the refund section below for eligibility and steps.
Data and account records
Your Avast account and settings remain available unless you delete the account separately.
Uninstalling the app does not automatically cancel subscriptions - you must follow the cancellation steps above.
Will I get a refund?
Standard refund policy
Avast offers a 30-day money-back guarantee for purchases made via the Avast website, Avast apps (Windows/Mac), and Google Play.
This 30-day guarantee is separate from any statutory consumer rights in New Zealand.
Exceptions and App Store purchases
- Purchases made through the Apple App Store must follow Apple's refund procedures; Avast's 30-day guarantee does not apply to App Store purchases.
- If you purchased via Google Play, Avast indicates a full refund may be available within 30 days for qualifying subscriptions.
- To request a refund from Avast: Avast refund request.
Avast Cleanup plans and pricing
Overview of plans
Plan names and device coverage vary by promotion and platform.
Where exact pricing is not specified below, values are shown as "Varies".
Pricing table
| Plan | Typical device coverage | Price (NZD) | Notes |
|---|---|---|---|
| Single device | 1 PC or 1 Mac or 1 mobile | Varies | Often lowest-cost option; regional pricing applies |
| Multi-device | 2 - 5 devices | Varies | May include cross-platform coverage |
| Family / All devices | 5+ devices / household | Varies | Generally offered as a bundle with other Avast products |
Your consumer rights in New Zealand
Statutory consumer guarantees
New Zealand consumer law provides guarantees that products must meet acceptable quality, be fit for purpose and match descriptions.
These statutory rights exist alongside any company refund policy and may entitle you to remedies if the product is faulty or misrepresented.
How Avast guarantees interact with NZ law
- Avast’s 30-day money-back guarantee applies to purchases made on the Avast site, app (Windows/Mac) and Google Play, and is separate from legal consumer guarantees.
- App Store purchases are governed by Apple’s policies and are not covered by Avast’s direct refund guarantee.
Customer experiences
Positive feedback
Many New Zealand users praise Avast for effectively blocking harmful websites and providing a user-friendly interface.
Reviews on local Trustpilot pages highlight reliable long-term protection for some users.
Negative feedback
- Common complaints include aggressive upselling and intrusive ads reported by users.
- Some users report unexpected auto-renewal charges and difficulties obtaining refunds or responsive support.
- See community feedback: Trustpilot NZ and Reddit discussion.
Documentation checklist
What to gather before requesting cancellation or refund
- Order confirmation or receipt showing purchase date and transaction ID.
- Account email address or Avast Account ID used for the subscription.
- Device details (PC/Mac/Android/iOS) and platform used to purchase (Avast site, Google Play, App Store).
Optional supporting items
- Screenshots of billing or subscription entries from your account or app store.
- Any correspondence with Avast support including case numbers.
Common mistakes
Assuming uninstall equals cancellation
Many users uninstall the Avast app but do not cancel the subscription in the App Store, Google Play or Avast Account.
Uninstalling will not stop automatic renewals - you must cancel the subscription as described above.
Missing platform-specific rules
Another frequent error is expecting Avast’s refund guarantee to cover App Store purchases; instead you must use Apple’s refund process.
Also, people sometimes wait beyond the 30-day window and lose eligibility for Avast’s money-back guarantee.
Comparative recap
Channel comparison
The table below summarises cancellation and refund differences by purchase channel to help you choose the correct route.
Quick takeaway
If you want an Avast-handled refund, purchases via the Avast website or Google Play are generally the fastest route.
For App Store purchases, contact Apple for refunds and manage subscriptions through your Apple ID.
| Purchase channel | How to cancel | Refund window | Notes |
|---|---|---|---|
| Avast website / Avast Account | Sign in to Avast Account → Manage subscriptions → Unsubscribe/Cancel renewal | 30 days (Avast guarantee) | Avast processes refunds directly for eligible requests |
| Google Play (Android) | Google Play → Profile → Payments & subscriptions → Subscriptions → Cancel | 30 days (Avast indicates full refund may be available) | Follow Google Play cancellation steps; Avast refund may apply within 30 days |
| App Store (iOS) | App Store → Profile → Subscriptions → Cancel | Apple handles refunds under its policies | Avast’s 30-day guarantee does not apply; contact Apple for refund requests |
After cancelling
Next steps
Confirm cancellation by checking your subscription status in the App Store, Google Play or Avast Account.
Keep receipts and any confirmation emails until your billing period ends or any refund is resolved.
Helpful links
Address
Corporate mailing address
If you need to send a written cancellation or correspondence internationally, you may use Avast’s corporate address.
Avast, Pikrtova 1737/1A, 140 00 Praha 4, Czech Republic
Notes about written requests
There is no specific New Zealand postal address widely published for Avast subscription cancellations.
For most cancellations and refunds it is faster to use the online account, app store controls or official support links above.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.