Cancel Backbone: Easy Method

What is Backbone

Product and service overview

Backbone makes mobile gaming controllers and offers the Backbone+ subscription for extra app features and cloud services.

The hardware is sold as one‑off purchases while Backbone+ is a recurring in‑app subscription offering additional features.

Who this guide is for

This guide is for New Zealand customers who want to cancel Backbone subscriptions or understand cancellation, refunds and local rights.

It covers subscriptions bought via Apple, Google Play, or directly through Backbone and provides practical next steps.

How to cancel Backbone

If you subscribed through Apple App Store

• Open iPhone Settings.
• Tap your Apple ID, then Subscriptions.
• Find Backbone and cancel there. Do not attempt to cancel inside the Backbone app.
• See Apple cancellation help: Backbone help (Apple App Store).

If you subscribed through Google Play

• Open the Google Play Store app on your device.
• Tap Menu > My apps & games (or Subscriptions) > Subscriptions.
• Select the Backbone subscription and cancel.
• Reference: Backbone terms (Google Play guidance).

If you subscribed via Backbone website or email link

• Open the Backbone App on your device.
• Go to Settings > Account > Manage Subscription.
• Follow the on‑screen cancellation steps to stop renewal.
• Official guide: Backbone help (manage via app).

Important cancellation notes

• There is no option to pause a Backbone+ subscription; cancellation is the only choice.
• Benefits remain until the end of your free trial or the current billing cycle after cancellation.
• Keep confirmation emails or screenshots of your cancellation for records.

What happens when you cancel

Access and features

After cancelling, Backbone+ features remain available until the end of your active free trial or paid billing period.

When the period ends, subscription features in the app will stop and you will lose Backbone+ access.

Renewal and billing

Cancellation prevents future automatic renewals; it does not retroactively refund prior charges.

For App Store or Google Play subscriptions, billing and cancellation are managed by those platforms.

Data and account

Cancelling a subscription does not necessarily delete your account or saved data in the app.

Check account settings in the Backbone app if you want to remove account data or request deletion.

Will I get a refund?

Official Backbone policy

Backbone states: "ALL ORDERS ARE FINAL AND YOU WILL NOT BE ABLE TO CANCEL AN ORDER AND/OR RECEIVE A REFUND OF PAYMENT EXCEPT AS EXPRESSLY PROVIDED IN THE WARRANTY AND RETURNS POLICY."

Source: Backbone Terms.

Exceptions and practical points

• Refunds are not provided unless explicitly allowed under Backbone’s Warranty and Returns Policy.
• There is no automatic 14‑day cooling‑off or refund promise on Backbone’s public terms.
• If you believe a product is faulty or misrepresented, other remedies may apply under NZ law (see next section).

Backbone plans and pricing

Hardware pricing examples

Below are representative New Zealand prices for Backbone hardware where available.

Backbone+ subscription NZ pricing was not found in NZ‑specific sources and is listed as "Varies".

Price notes

Prices can change and may vary by retailer, promotions or currency fluctuations.

Check the Backbone store or authorised resellers for up‑to‑date NZ pricing.

Your consumer rights in New Zealand

Statutory guarantees

Under New Zealand law you have rights under the Consumer Guarantees Act for goods that are faulty, unsafe or not as described.

These rights apply even if a seller’s terms say "all sales final".

Misleading conduct and remedies

If product information was misleading or a subscription requirement was not clearly disclosed, you may have remedies under the Fair Trading Act.

Remedies can include repair, replacement, refund or compensation depending on the issue and evidence.

How to proceed locally

• Contact Backbone support first and keep records of communications.
• If unresolved, consider contacting Consumer Protection NZ or Citizens Advice Bureau for next steps.
• For formal notices in New Zealand, use the registered office address in the Address section below.

Customer experiences

Positive feedback

Trustpilot NZ reviews often praise fast service, responsive support and high‑quality product design.

Some customers report prompt warranty replacements, including replacements provided beyond the typical warranty period.

Negative feedback

Some users report delays or poor responses from support, including long wait times or unanswered requests.

Other complaints include unclear post‑order support limits and insufficient packaging or disclosure about subscription requirements.

Balanced takeaway

Many customers are satisfied with product quality and service, but experiences vary and some users have had frustrating support interactions.

Keep documentation and communicate clearly to improve the chances of a timely resolution.

Documentation checklist

Before you cancel

• Locate your order confirmation email or receipt.
• Check which platform you used to subscribe (Apple, Google Play or Backbone website/email).
• Take screenshots of subscription status and billing information in the app or store.

When you cancel

• Save cancellation confirmation or screenshot showing the subscription was cancelled.
• Keep dates of trials, billing cycles and any correspondence with Backbone support.
• If you request a refund or replacement, save all messages and reference numbers.

Common mistakes

Canceling in the wrong place

Example: trying to cancel an Apple App Store subscription inside the Backbone app will not stop Apple billing.

Always cancel via the platform that manages your payment (Apple, Google Play, or Backbone app for direct purchases).

Assuming refunds are automatic

Example: thinking you have a 14‑day cooling‑off right; Backbone’s terms say orders are final unless the Warranty and Returns Policy allows otherwise.

If you need a refund, raise the issue promptly with support and, if applicable, reference your rights under NZ law.

Not keeping records

Example: losing proof of cancellation or correspondence can slow or prevent resolution of disputes.

Always save emails, screenshots and confirmation pages until the matter is fully resolved.

Comparative recap

Quick comparison of cancellation paths

Key takeaways

Always cancel through the platform that billed you and keep a cancellation record.

If you need a refund or replacement, check Backbone’s Warranty and Returns Policy and your NZ consumer rights.

After cancelling

Follow‑up actions

• Check that the subscription shows as cancelled in your Apple ID, Google Play account, or Backbone App.
• Monitor your payment method for any unexpected charges after cancellation and keep evidence of cancellation.

Useful links and support

• Backbone (manage subscription guide): Backbone help (unsubscribe via app)
• Backbone terms & refunds: Backbone Terms
• Apple subscription management (via Backbone help link): Apple cancellation steps
• Trustpilot NZ reviews: Trustpilot NZ
• Community reports (example): Reddit discussion

Address

Registered office for notices

Use this address for formal cancellation notices or service of documents in New Zealand.

Postal address

Backbone Limited

16 Deveron Place, Tawa, Wellington, 5028, New Zealand