Cancel Bamboohr: Easy Method

What is Bamboohr

Overview

BambooHR is a cloud-based HR information system (HRIS) for small and medium businesses that centralises employee records, time-off tracking, recruitment and performance tools.

It is used globally, including by organisations in New Zealand, and is available via web subscriptions and app-store purchases.

Core functions

Typical features include employee records, time-off management, applicant tracking, onboarding and reporting tools.

Different plans bundle different modules; NZ pricing is not published publicly and often requires a sales quote.

How to cancel Bamboohr

Web (month-to-month subscription)

• Sign in to your BambooHR account as an administrator.
• Go to Settings > Account settings > Manage Subscription (or equivalent billing area).
• Follow the on-screen option to cancel; the account remains active until the end of the current billing month.
• For formal notices or disputes, send written communication to the legal address below.
• See BambooHR FAQ for web cancellation guidance: BambooHR FAQ.

Apple App Store (iOS) and Google Play

• If you purchased via the Apple App Store, cancel and request refunds through Apple. BambooHR’s terms state Apple handles cancellations and refunds: BambooHR Terms.
• If you purchased via Google Play, cancel and request refunds through Google Play support (Google handles those transactions). See general help: Google Play Help.
• In all app-store cases, BambooHR typically directs purchase/refund requests to the store operator (Apple or Google).

What happens when you cancel

Access and billing

If you cancel a month-to-month web subscription, your account remains active until the end of the current billing month.

BambooHR does not provide prorated refunds for partial months; services continue until the period ends.

Data, export and account closure

Export important data (employee records, reports, documents) before access ends. Plan exports well ahead of the final day of service.

Retention and deletion policies may vary; contact BambooHR support for account-specific data-retention details.

Will I get a refund?

Standard refund policy

BambooHR’s standard policy: no prorated refunds for mid-cycle cancellations. If you cancel, service runs to month end and no partial refund is given.

Cancel during the free trial (typically 7 days) and you will not be charged for the service.

Exceptions and app-store purchases

• Prepaid long-term subscriptions: refunds for unused months are generally limited and may apply only where BambooHR fails to provide the service and does not cure the breach (see Terms of Service for specifics).
• If you purchased via Apple App Store, request any refund from Apple; Apple may refund for apps that fail to meet warranty standards. See BambooHR terms: Terms of Service.
• For Google Play purchases request refunds through Google Play; BambooHR’s web refund rules do not override app-store refund procedures.

Bamboohr plans and pricing

Estimated plans

Pricing notes

BambooHR does not publish official NZD pricing; the figures above are estimates converted from USD at ~1 USD ≈ 1.60 NZD.

For exact NZ-specific pricing and a tailored quote contact BambooHR sales directly via their website.

Your consumer rights in New Zealand

Key laws that may apply

• The Consumer Guarantees Act requires services to be of acceptable quality, fit for purpose and as described.
• The Fair Trading Act prohibits misleading or deceptive conduct and requires clear disclosure of trial terms and charges.
• App-store purchases may still attract NZ consumer protections; retailers (Apple/Google) and developers may have obligations under NZ law.

How to act if you have a dispute

If BambooHR fails to provide the contracted service you may be entitled to remedies under NZ law, regardless of a stated "no refunds" policy.

Escalate unresolved disputes to the Commerce Commission or seek independent advice; for app-store disputes raise the issue with Apple or Google first, then escalate if needed: Commerce Commission NZ.

Customer experiences

Positive feedback

Users commonly praise BambooHR for an intuitive interface, easy navigation and strong onboarding/recruitment modules.

High ratings on Capterra and positive Trustpilot comments highlight ease of use and helpful customer support: Capterra NZ, Trustpilot NZ.

Common complaints

Frequent negatives include limited customisation, API/integration issues and perceived decline in support after implementation.

Users report pricing increases for legacy customers and technical problems (chat support availability, unresolved bugs) in some forums: Reddit.

Documentation checklist

Before you cancel

• Administrator login and account ID
• Current billing period and payment method details
• Copy of your contract or Terms of Service applicable to your account
• Record of any communications with BambooHR support or sales about cancellation

What to keep after cancelling

• Exported employee records, reports, files and any custom settings before access ends
• Invoices and proof of payment for your records
• Written confirmation of cancellation (email or formal letter) and dates
• Legal or dispute correspondence; for mailed notices use the legal address below

Common mistakes

Assuming automatic refunds or prorations

A common error is assuming you will receive a prorated refund if you cancel mid-cycle. BambooHR’s policy does not provide prorated refunds for month-to-month cancellations.

Always check your billing cycle and understand that service typically continues until the end of the paid period.

Failing to export data or confirm cancellation

Some customers forget to export employee data or download reports before access ends; this can cause unnecessary recovery work.

Also obtain written confirmation of cancellation; verbal cancellations or misunderstandings about who cancelled can lead to ongoing charges or access problems.

Comparative recap

At-a-glance comparison

Key differences

The main difference is who controls refunds and the cancellation flow: web subscriptions are managed by BambooHR; app-store purchases are subject to Apple/Google processes.

Consumer rights under NZ law may provide additional remedies regardless of where you purchased; pursue app-store disputes with the store operator first, then escalate if necessary.

After cancelling

Next steps

• Export and securely store all required employee data and documents before access ends.
• Confirm cancellation in writing and retain any cancellation confirmation emails.
• Check your next billing statement to ensure no further charges are applied.

Helpful links & support

• BambooHR FAQ: https://www.bamboohr.com/faq
• BambooHR Terms of Service: https://www.bamboohr.com/terms-of-service/
• Apple support for subscriptions and refunds: https://support.apple.com
• Google Play Help for refunds: https://support.google.com/googleplay
• Commerce Commission NZ (consumer disputes): https://comcom.govt.nz

Address

Legal / mailing address

Bamboo HR LLC ATTN: Legal

42 Future Way, Draper, UT 84020, USA

Notes on local contact

BambooHR does not appear to publish a separate New Zealand postal address. For formal notices or disputes consider sending written correspondence to the legal address above and follow up with email or support channels.