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Cancel BITBUCKET
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I hereby notify you of my decision to terminate the contract relating to the Bitbucket service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Bitbucket: Easy Method
What is Bitbucket
Overview
Bitbucket is Atlassian’s Git-based source code hosting service for teams, providing repository management, code review, and built-in CI/CD (Pipelines).
It integrates tightly with other Atlassian products such as Jira and Confluence, and supports private repositories and team collaboration features.
Key uses
Teams use Bitbucket for version control, pull request workflows, and automated builds and deployments via Pipelines.
It is offered as a cloud service (Bitbucket Cloud) with tiered plans including Free, Standard and Premium.
How to cancel Bitbucket
Who can cancel
Only billing admins or organization admins can cancel a Bitbucket Cloud subscription via Atlassian’s billing portal.
If you are not an admin, contact your organisation’s billing or account admin to request cancellation.
Cancellation steps (Atlassian billing)
- Sign in as a billing or organization admin at admin.atlassian.com.
- Go to Subscriptions, select the Bitbucket subscription, then Manage.
- Choose More actions and then Cancel subscription.
- Confirm cancellation; the action is scheduled according to your billing cycle.
Mobile app store note
Bitbucket Cloud subscriptions are managed via Atlassian’s billing portal, not through the Apple App Store or Google Play.
If you bought anything via a mobile store, check that store’s subscriptions area, but Bitbucket Cloud typically requires cancellation through admin.atlassian.com.
What happens when you cancel
Access and deactivation
Cancellation is scheduled to take effect at the end of your current billing cycle for paid subscriptions.
Free plans and trials may terminate immediately upon cancellation and will show as 'Inactive' after deactivation.
Data retention and deletion
After cancellation the subscription is deactivated but account data remains according to Atlassian’s retention policies.
Immediate deletion of personal data is not automatic; you must request data removal from Atlassian if required.
Billing and renewal
No further renewals occur after the scheduled cancellation date; services remain available until the end of the paid period unless on a Free plan or trial.
Ensure you review billing details before cancelling to avoid unexpected charges or early termination issues.
Will I get a refund?
Atlassian refund windows
Refunds for Atlassian Cloud subscriptions are limited. Monthly subscriptions may be eligible within the first paid month after a trial.
Annual subscriptions may be eligible for refund within 30 days of payment for the initial purchase of that app.
Exceptions and conditions
- Refunds are generally only for initial purchases, not renewals, and must be requested within the stated windows.
- Beyond those windows Atlassian does not typically offer refunds unless required by law or exceptional circumstances.
New Zealand consumer context
Under New Zealand law refunds may be available if a service is faulty or misleading under the Consumer Guarantees Act and the Fair Trading Act.
Changing your mind is generally not an automatic right to a refund unless the provider offers a voluntary refund policy.
Bitbucket plans and pricing
Pricing table
| Plan | Price (USD) | Approx. NZD | Billing period | Key features |
|---|---|---|---|---|
| Free | USD 0 | NZ$0.00 (approx.) | Monthly | Up to 5 users, 50 build minutes/month, 1 GB LFS |
| Standard | USD 3.65 per user/month | NZ$5.80 - 6.00 (approx.) | Monthly | 2,500 build minutes, 5 GB LFS |
| Premium | USD 7.25 per user/month | NZ$11.50 - 12.00 (approx.) | Monthly | 3,500 build minutes, 10 GB LFS, IP allowlisting, 2SV, deployment permissions |
Pricing notes
Official pricing is published in USD; NZD amounts are approximate and depend on exchange rates and payment processor fees.
Check your Atlassian billing screen at checkout for the exact amount charged to your payment method.
Your consumer rights in New Zealand
Consumer Guarantees Act and Fair Trading Act
The Consumer Guarantees Act 1993 ensures services must be of acceptable quality and match descriptions and representations made to consumers.
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade, which can affect digital services advertising and descriptions.
How these laws affect refunds
- If Bitbucket fails to meet acceptable quality or is misleading, you may be entitled to remedies, including refunds.
- Simple change-of-mind cancellations are not generally covered; check Atlassian’s published refund windows and request a review if necessary.
Practical steps for NZ consumers
If you believe your rights are breached, gather evidence (invoices, communications, service behaviour) and contact Atlassian support first.
If unresolved, you may seek advice from Consumer Protection NZ or legal advice about pursuing remedies under local law.
Customer experiences
Positive feedback
Users praise Bitbucket for tight integration with Jira and Atlassian tools and for built-in Pipelines CI/CD capabilities.
The UI is frequently described as clean and effective for managing private repositories and team workflows.
Negative feedback
Common complaints include occasional performance issues such as slow loading, search limitations, and complex pull-request workflows.
Some reviewers report a steeper learning curve and concerns about feature changes or limited rollback options compared to competitors.
Where reviews are published
User opinions are available on review sites such as GetApp, Capterra and Trustpilot; evaluate multiple sources before deciding.
Consider trialling the service on a Free plan or short paid period to assess suitability for your team.
Documentation checklist
Before you cancel
- Confirm you are a billing or organization admin for the Atlassian account.
- Identify the subscription name, billing cycle, and payment method on admin.atlassian.com.
- Export any repositories, artifacts, or data you need before deactivation.
What to prepare for refunds or disputes
- Save invoices, payment receipts and the subscription start/renewal dates.
- Record any faults or issues (screenshots, logs, support tickets) if claiming a legal remedy.
- Note the date you request cancellation and reference numbers from Atlassian communications.
Common mistakes
Not having admin access
Attempting cancellation without billing/admin privileges delays the process. Verify admin rights before you start.
Contact your organisation’s billing admin if you lack the required permissions.
Mistaken expectations about termination and refunds
Users sometimes expect immediate termination or automatic refunds; paid subscriptions usually remain until the billing period ends.
Refunds are limited to the initial purchase windows; review Atlassian’s refund policy and NZ consumer law if you need further recourse.
Trying the wrong portal
Some users look in the Apple App Store or Google Play when Bitbucket Cloud subscriptions are managed via Atlassian’s billing portal.
Always use admin.atlassian.com for Bitbucket Cloud subscription changes.
Comparative recap
Plan comparison table
| Plan | Typical USD price | Refund window (typical) | Best for |
|---|---|---|---|
| Free | USD 0 | Not applicable | Small teams, evaluation, hobby projects |
| Standard | USD 3.65 per user/month | Refund possible within first paid month (monthly) / 30 days (annual initial purchase) | Growing teams needing standard CI minutes and LFS |
| Premium | USD 7.25 per user/month | Refund possible within first paid month (monthly) / 30 days (annual initial purchase) | Teams requiring increased build minutes, security and deployment controls |
How to choose
Choose based on team size, build minute requirements, and needed security controls like IP allowlisting and 2SV.
Use the Free plan to trial features before committing to a paid tier and confirm refund eligibility if you plan to reassess soon after purchase.
After cancelling
Next steps
Export or back up repositories and any data you need before the cancellation effective date.
Review any integrations (CI/CD, deployments, Jira links) that may stop working after deactivation.
Support and appeals
To request a refund or raise a dispute, use Atlassian support and reference your purchase details.
See the cancellation and refund documentation: Cancel a subscription and Request a refund.
Additional resources
For consumer rights guidance in New Zealand, review general information about the Consumer Guarantees Act: Consumer Guarantees Act 1993 (overview).
Address
Local registered office
Atlassian New Zealand lists the following Address for Service and Registered Office.
Wynn Williams, Level 25, 48 Shortland Street, Auckland 1010, New Zealand
Notes on cancellations
There is no separate postal address for Bitbucket subscription cancellations in New Zealand; cancellations are handled online via Atlassian’s billing portal.
For formal service-of-process purposes use the registered office above or contact Atlassian via their support channels listed on their website.