Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Brave service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Brave: Easy Method
What is Brave
Overview
Brave is a web browser and privacy-focused services suite that blocks ads and trackers by default. It also offers paid features such as VPN/firewall, ad-free search, AI features, and video calling plans.
Key features
Main features include built-in ad/tracker blocking, optional paid services (Firewall + VPN, Brave Search Premium, Brave Leo AI Premium, Brave Talk), and a privacy-first approach. Paid plans vary by platform and storefront pricing.
How to cancel Brave
Web (Brave site) cancellation
- Go to account.brave.com and sign in with the account used to purchase.
- Open the subscription you want to cancel and select "Cancel subscription".
- Canceling stops future billing but generally keeps access until the end of the current billing period.
Mobile store cancellations (iOS and Android)
- iOS (App Store): Open the App Store, tap your profile, choose "Subscriptions", find the Brave subscription and tap "Cancel Subscription".
- Android (Google Play): Open the Play Store, tap your profile, go to "Payments & subscriptions", find the Brave subscription and tap "Cancel subscription".
- Store purchases are managed through Apple or Google, so follow the store prompts to confirm cancellation.
What happens when you cancel
Access after cancellation
When you cancel a Brave subscription purchased via Brave's site, access typically remains until the paid period ends.
For App Store or Play Store cancellations, access terms follow the respective store's policies and the remainder of the billing period is usually honoured.
Billing and account data
Canceling prevents future recurring charges but does not automatically delete account data or billing records.
If you need account deletion or data removal, follow Brave's account settings or contact support for guidance.
Will I get a refund?
Brave's general refund policy
Brave's terms state that transactions are generally final and Brave does not usually provide refunds.
That policy is the baseline for refund requests made directly to Brave.
Exceptions and store refunds
- For technical problems or delivery failures you may contact Brave Support at stripe-payments@brave.com to request assistance or a possible refund.
- Purchases made through Apple or Google are subject to Apple/Google refund policies; Brave may not be able to issue refunds for those transactions.
- If rights under NZ consumer law apply, you may be entitled to remedies despite a "no refunds" term - see the consumer rights section below.
Brave plans and pricing
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Firewall + VPN (monthly) | NZ$ (see local App Store/Play) | Monthly | Device-wide Firewall + VPN protection |
| Firewall + VPN (annual) | NZ$ (see local App Store/Play) | Annual | Device-wide Firewall + VPN protection |
| Brave Search Premium (monthly) | NZ$ (see local App Store/Play) | Monthly | Ad-free Brave Search |
| Brave Search Premium (annual) | NZ$ (see local App Store/Play) | Annual | Ad-free Brave Search |
| Brave Leo AI Premium (monthly) | NZ$ (see local App Store/Play) | Monthly | Enhanced AI assistant usage |
| Brave Leo AI Premium (annual) | NZ$ (see local App Store/Play) | Annual | Enhanced AI assistant usage |
| Brave Talk Premium (monthly) | NZ$ (see local App Store/Play) | Monthly | Private video calls, recordings, moderator controls |
| Brave Talk Premium (annual) | NZ$ (see local App Store/Play) | Annual | Private video calls, recordings, moderator controls |
Notes on pricing
Brave lists prices in USD on its official site; NZD amounts depend on the App Store or Google Play storefront.
- Check the App Store or Play Store on your device for exact NZD pricing, which may include taxes and exchange differences.
- Promotions or regional differences may affect the final charge shown at purchase.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, digital services must be provided with reasonable care and skill and match their description.
If a service fails to meet these guarantees you may be entitled to remedies such as fixes, replacements, or refunds depending on the problem's seriousness.
Fair Trading Act and cooling-off
- The Fair Trading Act prohibits misleading claims about refunds or consumer rights; a "no refunds" term cannot override statutory rights.
- There is no automatic 14-day cooling-off period for digital services in NZ unless the seller or platform provides one.
- If you believe your rights have been breached, consider contacting Consumer NZ or the Commerce Commission for guidance.
Customer experiences
Positive feedback
- Capterra NZ reviews praise Brave for speed, ad/tracker blocking, crypto features, and perceived value. Capterra NZ
- Some users on Trustpilot mention improved performance, ad-blocking, and privacy-focused features including built-in AI enhancements. Trustpilot
Common complaints
- Trustpilot reports cite crashes, pages not loading, sync issues, pop-ups, download permission errors, settings reverting, and unsatisfactory support. Trustpilot
- Some users report unexpected recurring charges and difficulty stopping payments, often related to store-managed subscriptions.
Documentation checklist
What to gather
- Order confirmation or receipt showing the subscription and purchase date.
- Account email or username used for the Brave purchase.
- Screenshots of billing entries or unexpected charges, if applicable.
How to submit
- For web purchases, sign into account.brave.com and check subscription details before contacting support.
- For store purchases, have your App Store or Play Store receipt ready and use the store's refund process if required.
- Contact Brave support at stripe-payments@brave.com for assistance with Brave-side payments.
Common mistakes
Billing mistakes
Confusing store-managed subscriptions with Brave-managed ones is common.
Users sometimes contact Brave for refunds when the purchase is handled by Apple or Google; this delays resolution.
Cancellation errors
Failing to cancel in the same store where the subscription was purchased can leave the subscription active.
Another frequent error is not confirming cancellation in the App Store or Play Store, or neglecting to check for multiple accounts that may hold subscriptions.
Comparative recap
Quick comparison table
| Topic | What to expect | Action in New Zealand |
|---|---|---|
| How to cancel | Via account.brave.com for web; via App Store or Play Store for mobile purchases | Follow the specific store or account cancellation steps listed above |
| Refunds | Generally no refunds from Brave; exceptions for technical issues | Contact stripe-payments@brave.com or use store refund process |
| Pricing | USD listed on site; NZD varies by store and taxes | Check the App Store or Play Store on your device for exact NZD prices |
| Consumer rights | CGA and Fair Trading Act protect NZ consumers despite seller terms | Contact Consumer NZ or Commerce Commission if you believe your rights were breached |
Takeaways
Cancel in the same place you purchased to avoid ongoing charges. Keep receipts and screenshots for disputes.
Know that store refunds follow Apple/Google rules while Brave support handles web payments and technical issues.
After cancelling
Next steps
- Confirm cancellation email or store confirmation and keep it for your records.
- Monitor your bank or card statement for any further charges over the next billing cycle.
- If access remains until period end, optionally export or save any needed data before expiry.
Support and resources
- Brave cancellation help: How do I cancel my Brave Premium subscription?
- Brave Terms of Use: brave.com/terms-of-use
- Consumer guidance (NZ): Consumer Guarantees Act and returns and refunds
- Contact Brave payments support: stripe-payments@brave.com
Address
Postal address
Brave Black, 19B Osborne St, Newmarket, Auckland, New Zealand.
When to use this address
Use the postal address for formal correspondence or postal inquiries related to Brave in New Zealand.
For cancellations and refunds it is usually faster to use the online account, store processes, or stripe-payments@brave.com before sending postal mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.