Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Circleci service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Circleci: Easy Method
What is Circleci
Overview
CircleCI is a continuous integration and continuous delivery (CI/CD) platform that automates building, testing, and deploying software. It integrates with version control systems to run pipelines and workflows for development teams.
Who uses CircleCI
Development teams, DevOps engineers and organisations use CircleCI to speed up release cycles and enforce consistent build processes. It is offered as a cloud service and in self-hosted forms depending on plan.
How to cancel Circleci
Cancel via Web (Performance Plan)
- Sign in as an organization Admin to the CircleCI web UI.
- Open your organization's Billing tab in the web interface.
- Select "Looking to cancel your plan?" and then choose "Cancel Plan".
- The account remains active until the end of the current billing cycle.
Cancel for App Store (Apple) or Google Play purchases
- Subscriptions purchased through the Apple App Store or Google Play cannot be cancelled through CircleCI.
- Manage or cancel those subscriptions directly in your Apple ID settings (App Store) or your Google Play account.
- Follow Apple or Google refund processes if you need a charge reversed (see links below).
Support and alternative cancellation routes
- If you cannot cancel via the web UI, contact CircleCI support through your account or support channels.
- You may send correspondence to CircleCI’s headquarters address for formal cancellation notices (see Address section).
- Ensure you have Admin access and billing details ready when requesting cancellation.
What happens when you cancel
Access and billing
When you cancel a web subscription, the account generally remains active until the end of the billing cycle. You retain access for the remainder of that paid period.
Data, settings and credits
Unused credits on Performance Plan cancellations are forfeited and are not eligible for refund. For data and retention policies, check CircleCI documentation or contact support for specifics about your account.
Will I get a refund?
Refunds for web (meetcircle.com) purchases
For subscriptions purchased via meetcircle.com (web), CircleCI allows a full refund if requested within 30 days of the subscription billing period. Contact support or billing to request this refund within the 30-day window.
App Store and Google Play refunds
- CircleCI cannot issue refunds for in-app purchases made through Apple or Google.
- Requests for refunds for those purchases must be made directly to Apple or Google following their procedures.
Unused credits and exceptions
Unused credits associated with a Performance Plan are forfeited on cancellation and are not refundable. This is a standard exception to any refund requests for that plan type.
Circleci plans and pricing
Overview of plans
CircleCI offers multiple plan types (for example: Free, Performance, Server/self-hosted). Exact plan features and tiers are outlined on CircleCI's official site.
Pricing in New Zealand Dollars (NZD)
No official CircleCI pricing in New Zealand Dollars (NZD) is publicly available for 2024/2025. Pricing is listed in USD on official pages.
| Plan | Price (NZD) |
|---|---|
| Free | Varies |
| Performance | Varies |
| Server / Self-hosted | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA) 1993
The Consumer Guarantees Act applies to consumer services in New Zealand and requires services to be supplied with reasonable care and skill and be fit for purpose. Suppliers cannot contract out of the CGA.
How the CGA may apply to CircleCI purchases
The CGA applies to consumer (personal) transactions, not business purchases. If you bought a CircleCI subscription as a consumer, you may have CGA protections if the service is faulty or not as described.
Customer experiences
Positive feedback
Some review sites report high overall ratings for CircleCI, praising value, features, ease of use and workflow automation. Sources include GetApp and Capterra with strong average ratings.
Negative feedback
Other reviews (e.g., Trustpilot) show complaints about customer support, account locking and refund difficulties for trials or purchases. Experiences vary widely and depend on specific cases.
Documentation checklist
Before you cancel
- Confirm you have Admin-level access to the organization account.
- Locate billing email, invoices, billing cycle date and proof of purchase.
- Note whether the subscription was purchased via web, Apple App Store or Google Play.
When contacting support or stores
- Provide account ID, organization name, invoice numbers and cancellation reason.
- If applicable, include support case IDs and screenshots of billing or subscription screens.
Common mistakes
Mistakes when cancelling
Attempting to cancel an App Store or Google Play subscription via CircleCI is a common error; those must be managed through the store. Also, lacking Admin access prevents cancellation via the web UI.
Billing and refund misunderstandings
Expecting refunds for unused credits on Performance Plans is another frequent issue; unused credits are forfeited. Assuming immediate stop of charges without confirming the billing cycle may cause surprise charges.
Comparative recap
Quick comparison
| Aspect | Web (meetcircle.com) | App Store / Google Play |
|---|---|---|
| How to cancel | Admin cancels via Organization Billing tab → "Cancel Plan". | Cancel via Apple ID (App Store) or Google Play account settings. |
| Refund policy | Full refund may be available within 30 days for web purchases. | Refunds handled by Apple or Google; CircleCI cannot issue them. |
| Unused credits | Forfeited on Performance Plan cancellation; not refundable. | Store refund policies apply for purchases through the store. |
| Support route | Contact CircleCI support or use account billing UI. | Contact Apple or Google support for store purchases and refunds. |
Key differences
Web purchases allow direct cancellation and possible 30-day refunds; store purchases must be handled through the app store. Credit forfeiture applies specifically to Performance Plan cancellations.
After cancelling
What to check after cancellation
- Confirm cancellation email or confirmation message from CircleCI billing.
- Verify the account access period until the end of the billing cycle and note any remaining invoices.
- Record any support case IDs or refund confirmations for your records.
Helpful links
- CircleCI documentation - general docs and billing information.
- Apple: Request a refund for App Store purchases.
- Google Play: Request a refund.
Address
Mailing address
Circle Internet Services, Inc.
201 Spear Street, Suite 1200, San Francisco, California 94105, USA
Notes on correspondence
CircleCI does not maintain a specific New Zealand postal address for cancellations; use the US address above for formal written notices if required.
For faster processing, use the web UI billing controls or support channels before sending postal correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.