Cancel Clarity Check: Easy Method

What is Clarity Check

Service overview

Clarity Check is an online subscription service that offers document and identity lookup credits and automated checks. Plans renew automatically and are managed through the account or a Cancellation Hub.

Scope and common use

The service is sold with short trials and recurring weekly or monthly plans that convert prices shown in US dollars to local NZD at checkout. Terms and help pages explain billing and cancellation details.

How to cancel Clarity Check

Online via the Cancellation Hub

• Go to the Help Center and open the Cancellation Hub as described in your account or welcome email.
• Follow the prompts to schedule cancellation; cancellations take effect at the start of the next billing cycle.
• Retain the on-screen or emailed cancellation confirmation for your records.

Alternatives if the hub does not work

• Use account settings or the instructions in your welcome email to stop renewal if available.
• Contact support via the Help Center contact form or listed email if the hub fails; support can assist with cancellations.
• If online options fail, you may send mailed notice to the provider's physical address (see Address section).

What happens when you cancel

Access and billing

When you schedule cancellation, your subscription remains active until the next billing cycle starts.

Cancelling prevents further automatic charges but does not immediately end access during the paid period.

Account and data

Your account typically remains available for sign-in after cancellation, but features tied to the subscription may be disabled once the paid period ends.

Retain copies of any important data or receipts before the service access ends.

Will I get a refund?

Standard refund rule

Subscription fees are non-refundable once a billing cycle has started. Cancelling mid-cycle will not produce a refund for that cycle.

Exceptions and trials

• If you cancel during a trial period before it ends, the subscription will not renew and no refund is required.
• Refunds may be considered on a case-by-case basis for technical errors occurring within 30 days of purchase, subject to support review and approval.
• Keep evidence and contact support promptly if you believe an error or unauthorised charge occurred.

Clarity Check plans and pricing

Displayed pricing

Prices are published in US dollars with the NZD equivalent shown at checkout using current conversion rates.

Plans at a glance

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the Consumer Guarantees Act 1993, services must be provided with reasonable care and skill and be fit for purpose.

If a service fails significantly, consumers may be entitled to cancel and seek a refund despite seller terms attempting to exclude rights.

Fair Trading Act and enforcement

The Fair Trading Act 1986 prohibits misleading or deceptive conduct, including unclear or hidden subscription traps.

If you suspect misleading practices you can report the issue to the Commerce Commission or seek remedy under the CGA.

Customer experiences

Positive reports

Some users report fast and full refunds after accidental sign-ups when support responded promptly.

These cases suggest support may approve refunds in specific circumstances.

Negative reports

Many complaints describe unclear trial-to-subscription transitions, unexpected recurring charges, and difficulty cancelling via email or the site tools.

Users also report poor chatbot or cancellation tool performance and continued billing despite attempts to unsubscribe.

Documentation checklist

Must-have documents

• Cancellation confirmation (on-screen or emailed)
• Receipts or billing statements showing charge dates and amounts
• Welcome email and subscription terms showing trial and renewal details

Helpful supporting evidence

• Screenshots of account settings, cancellation attempts, and error messages
• Copies of support communications (emails, chat transcripts)
• Bank or card statements highlighting unauthorised or unexpected charges

Common mistakes

Assuming automatic refund on mid-cycle cancellation

Many users expect a pro rata refund when cancelling mid-cycle, but the published policy states fees are non-refundable once the billing cycle starts.

Always check billing dates and cancel before the renewal to avoid charges.

Not keeping proof of cancellation

Failing to save cancellation confirmations or screenshots makes disputes harder to resolve if charges continue.

Save emails, transaction IDs, and any chat transcripts from support.

Comparative recap

Quick comparison table

After cancelling

Check billing and cards

Monitor your bank or card statement for any further charges after the effective cancellation date.

If charges continue, contact support immediately and keep evidence of your cancellation confirmation.

If problems persist

• Dispute the charge through your card issuer or bank if unauthorised charges appear.
• Report deceptive practices to the Commerce Commission or seek a remedy through the Disputes Tribunal under the CGA or Fair Trading Act.
• See official guidance at consumerprotection.govt.nz and comcom.govt.nz.

Address

Mailing address

Clarity Check lists a US mailing address for contact and notices:

1032 E Brandon Blvd #2825, Brandon, FL 33511

Notes on sending mail

No New Zealand postal cancellation address is published; if you send physical notice, use registered post and keep proof of posting.

Also contact online support and retain all confirmation and tracking details for any dispute.