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Cancellation service #1 in New Zealand
Cancel Cli Studios: Easy Method
What is Cli Studios
Overview
CLI Studios is an online dance education service offering on‑demand classes and programs for dancers and teachers.
Service format
Content is delivered via a web members area and mobile apps (iOS/App Store and other platforms).
Subscriptions grant streaming access to the class library while the subscription is active.
How to cancel Cli Studios
Cancel via Web (CLI Studios website/account dashboard)
- Log in at members.clistudios.com.
- Go to Settings → Cancel Membership, select a reason and confirm cancellation.
- You will see a cancellation date and receive a confirmation email; you keep access until the end of the current billing term.
Cancel via iOS (App Store / Apple ID)
- If you subscribed through the iOS app using Apple ID/Apple Pay, cancel from your device’s Subscriptions settings in the App Store or Apple ID settings.
- CLI Studios cannot cancel App Store subscriptions or issue refunds for these; Apple controls billing for iOS subscriptions.
- Request any refund from Apple at reportaproblem.apple.com.
Cancel via Google Play and other non‑iOS platforms
- If you subscribed on a non‑iOS mobile platform (e.g., Google Play) CLI Studios indicates you can cancel via your account settings on the website.
- CLI Studios controls billing for most non‑iOS subscriptions, so cancelling in your account will stop auto‑renewal.
What happens when you cancel
Access after cancellation
After you cancel, you retain access to CLI Studios content until the end of your current billing term.
No further automatic renewals will occur once the cancellation completes.
Confirmation and account status
You should receive a cancellation confirmation email; keep it as proof of the cancellation date.
Your account and profile typically remain accessible for sign‑in unless you request deletion per CLI Studios policies.
Will I get a refund?
General refund policy
CLI Studios states that all payments for subscriptions are non‑refundable; cancellations stop future billing but do not provide refunds for unused time.
Platform exceptions and refund routes
- App Store (iOS) subscriptions: CLI Studios cannot issue refunds. Request refunds from Apple at reportaproblem.apple.com.
- For non‑iOS subscriptions billed directly by CLI Studios, their stated policy is no refunds; if you believe there is an error you should contact CLI Studios support and your payment provider.
- There is no indication in CLI Studios’ terms of a statutory 14‑day automatic refund right in their published policy.
Cli Studios plans and pricing
Available plan (publicly listed)
The primary public plan listed is an annual subscription priced in USD; no NZD price is provided publicly.
Pricing notes
New Zealand users will typically see an NZD conversion at purchase through the App Store or their payment processor.
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Subscription | US$199.99/year | Annual | Access to CLI Studios full on‑demand dance class library |
Your consumer rights in New Zealand
Relevant NZ protections
New Zealand consumer protections include the Consumer Guarantees Act and fair trading protections that may apply to goods and services.
These laws can give rights that cannot be excluded by contract in some circumstances.
How CLI Studios’ terms interact with NZ law
CLI Studios’ published terms state fees are non‑refundable and subscriptions auto‑renew until cancelled via the user account.
If you believe CLI Studios’ non‑refund terms conflict with NZ consumer law, you may seek independent advice from a consumer advice body or legal adviser.
Customer experiences
Positive feedback
- Users praise the quality and value of classes - comments such as “Amazing classes! Seriously incredible value.” have been reported.
- Many customers find the on‑demand library helpful for training and teaching resources.
Negative feedback
- Complaints include unexpected or continued charges after cancellation and difficulty obtaining refunds.
- Examples reported online include auto‑renewal charges after cancelling and confusing billing descriptors on bank statements.
Documentation checklist
Essential items to gather
- Account email and username used for CLI Studios.
- Screenshots of subscription settings showing cancellation links or status.
- Cancellation confirmation email or on‑screen confirmation screenshot.
- Bank or card statements showing the charge(s) and billing descriptor.
Optional but helpful items
- Any correspondence with CLI Studios support (dates and message copies).
- App Store/Google Play subscription screenshots if purchased via mobile stores.
Common mistakes
Not cancelling in the correct place
A frequent error is attempting to cancel an App Store subscription from the CLI website; App Store subscriptions must be cancelled through Apple.
Similarly, assume the place you originally subscribed is where billing is controlled - double‑check whether it’s Apple, Google Play or CLI directly.
Assuming cancelling a card stops the subscription
Some users assume letting a card expire or canceling a card will stop the subscription; merchants may continue to charge a replacement card or another payment method on file.
Always confirm cancellation via the service’s subscription settings and save the cancellation confirmation.
Comparative recap
Quick comparison of cancellation routes
The table below compares how cancellations and refunds are handled across platforms.
Key takeaways
Web cancellations are managed in your CLI account; iOS subscriptions are controlled by Apple; non‑iOS platform billing is generally controlled by CLI.
| Platform | How to cancel | Who controls billing | Refund likelihood | Access after cancel |
|---|---|---|---|---|
| Web (members.clistudios.com) | Cancel in Settings → Cancel Membership | CLI Studios | Generally no refunds (per CLI policy) | Access until end of current billing term |
| iOS (App Store) | Cancel via Apple ID Subscriptions on device | Apple / App Store | Refunds must be requested from Apple at reportaproblem.apple.com | Access until end of current App Store billing term |
| Non‑iOS (e.g., Google Play) | Cancel via your CLI account settings (or platform subscription page) | Usually CLI Studios (platform exceptions may apply) | Generally no refunds (per CLI policy); check platform policy | Access until end of current billing term |
After cancelling
What to check immediately
- Save the cancellation confirmation email or screenshot of the cancelled status.
- Monitor your bank/card statement for any unexpected post‑cancellation charges.
Helpful links and next steps
- CLI Studios membership site: members.clistudios.com
- CLI Studios refunds/help centre: CLI Studios Refunds Help Center
- Request App Store refunds: reportaproblem.apple.com
Address
CLI Studios headquarters
CLI Studios, Inc., 7735 Sepulveda Blvd., Van Nuys, California 91405, United States.
New Zealand correspondence
CLI Studios does not publish a New Zealand postal address; use the US headquarters address for formal notices or dispute correspondence as needed.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.