Cancel Cricut: Easy Method

What is Cricut

Overview

Cricut makes electronic cutting machines, accessories and a companion app (Design Space) used for craft and hobby projects.

The company sells subscriptions (Cricut Access), digital content, and physical machines and supplies worldwide.

Typical uses

Users create cut files, print+cut, and use ready‑made projects for paper, vinyl, fabric and more.

Subscriptions offer access to fonts, images and ready projects while machines are one‑time purchases.

How to cancel Cricut

If you purchased via the Apple App Store

• Open your Apple account settings on your iPhone, iPad or via the App Store on macOS.
• Go to Subscriptions, find Cricut (Cricut Design/Access) and turn off auto‑renewal at least 24 hours before the period ends.
• App Store listing: Cricut on the App Store (NZ).

If you purchased via Google Play

• Open Google Play > Menu > Subscriptions, select the Cricut subscription and cancel through Google Play.
• Subscriptions purchased via Google Play are managed and cancelled through that provider, not Cricut directly.
• More info from Cricut: cricut.com/legal.

If you purchased via Cricut.com (web)

• Sign in at myaccount.cricut.com.
• Go to Subscriptions → Cancel Plan and follow the on‑screen steps; access remains until the billing cycle ends.
• Help article: How do I cancel my Cricut Access subscription?.

What happens when you cancel

Access and billing

When you cancel a subscription you keep access until the end of the paid billing period.

Auto‑renewal stops; you will not be charged in the next cycle if cancellation is processed in time.

Account and data

• Your Cricut account, designs and purchase history typically remain accessible after cancellation.
• Downloaded or purchased digital items remain subject to licence terms; check your account for specifics.

Will I get a refund?

Standard refund policy

Subscription payments are generally non‑refundable and there are no credits for partially used periods.

Cricut’s site states digital content and similar items are non‑returnable and non‑refundable.

Exceptions and returns

• Refunds may be considered if you cancel before a trial converts or before a renewal; contact Cricut support to request review.
• Physical orders from Cricut.com can be returned within 14 days of an RMA being issued if items are unused and unopened, usually at the customer’s shipping cost.
• See Cricut legal and returns information: cricut.com/legal.

Cricut plans and pricing

Subscription pricing

Subscription and machine prices vary by region and sales channel (App Store, web, retailers).

App Store NZ shows exact NZ$ values for Cricut Access in the verified data below.

Machine and bundle pricing

Your consumer rights in New Zealand

Change of mind

Under New Zealand law a retailer is not obliged to offer refunds just because you change your mind unless their policy says so.

Check the retailer’s published returns policy before purchase; online marketplaces and app providers may have different rules.

Defective or faulty goods (Consumer Guarantees Act)

• Defective or faulty products are covered by the Consumer Guarantees Act (CGA).
• If a product is not of acceptable quality, unfit for purpose or not as described you may be entitled to repair, replacement or refund.
• Cricut’s “no refunds” statements cannot override statutory CGA rights. See guidance: Faulty product - how to get a refund, repair or replacement.

Customer experiences

Common complaints

• Many public reviews report poor customer service: long waits, unresponsive or unhelpful support processes.
• Users report software problems with Design Space: crashes, slowness and Bluetooth or disconnection issues.
• Device failures and difficulty obtaining warranty replacements are recurring themes in reviews.

What other users report

There are mixed reports across review platforms; negative experiences are commonly reported but individual outcomes vary.

For public review examples see Trustpilot: Cricut reviews on Trustpilot (NZ).

Documentation checklist

Before contacting support

• Your Cricut account email and username.
• Order number, purchase date and retailer (App Store, Google Play, Cricut.com or third‑party).
• Subscription receipt or screenshot of the charge from your bank or store account.

For physical returns or warranty claims

• Device serial number or product code and photos of the fault.
• Proof of purchase and any RMA number issued by Cricut support.
• Keep packaging until the return is completed and follow RMA instructions exactly.

Common mistakes

Platform confusion

Customers often try to cancel a subscription in the wrong place (e.g. cancelling on Cricut.com when it was purchased via the App Store).

Always check which store processed the payment before attempting cancellation.

Timing and evidence

Missing the required cancellation window (for App Store, at least 24 hours before renewal) is a frequent error that leads to unwanted charges.

Failing to keep receipts, screenshots or RMA references makes it harder to dispute charges or request exceptions.

Comparative recap

Quick comparison

Notes

Always verify whether a purchase was processed by Apple, Google or Cricut to choose the correct cancellation route.

Keep records and act promptly if you want a refund or dispute a charge.

After cancelling

Useful links

• Cricut cancellation help: How do I cancel my Cricut Access subscription?
• Cricut legal and returns: cricut.com/legal
• Consumer advice (NZ): Returns and refunds - Consumer NZ

Next steps

Check your email for cancellation confirmation, monitor your bank or App Store billing statement, and save any confirmation numbers.

If you believe you are due a refund under the CGA or trial conditions, contact Cricut support with the documentation checklist above.

Address

Corporate address

Cricut, Inc., 10855 South River Front Parkway, Suite 400, South Jordan, Utah 84095, United States.

Written correspondence

For written letters or formal notices from New Zealand use the US corporate address above. There is no separate New Zealand postal address listed.