Cancel Crunchbase: Easy Method

What is Crunchbase

Overview

Crunchbase is a business information platform that provides company data, funding history, people, and market insights used for prospecting, VC and M&A research.

Who uses it

Users include investors, sales teams, researchers and startups who rely on advanced search, lists, alerts and data exports to find and track companies and contacts.

How to cancel Crunchbase

Cancel via web (recommended)

• Sign in to your Crunchbase account.
• Go to Account → Account Settings → Subscriptions & Billing → Cancel Seats.
• Follow the on-screen prompts to confirm cancellation; the cancellation takes effect at the end of the current billing period.

Cancel via App Store or Google Play

• If you subscribed through Apple or Google, manage and cancel the subscription through the App Store or Google Play store on your device.
• Crunchbase does not control App Store or Google Play cancellations; follow Apple’s or Google’s cancellation and refund processes instead.
• See Crunchbase terms for references to Apple Application Terms: Crunchbase Terms.

What happens when you cancel

Access after cancellation

After you cancel a paid Crunchbase subscription, you retain access to paid features until the end of your current billing period.

Billing and data

• Cancellation is effective at the end of the paid period; no prorated refunds are issued for partial billing periods unless explicitly stated in policy.
• Your account data generally remains accessible under the account rules; exported data and unlocked contacts may affect refund eligibility.

Will I get a refund?

Standard refund policy

Crunchbase offers refunds only if requested within 7 days of payment in most cases. After 7 days, refunds are not issued according to their terms.

Exceptions and important conditions

• Contacts packages: refunds are pro-rated only for unused contacts if contacts were unlocked.
• Data exports: any data export (including during a trial) disqualifies a refund request.
• General clause: payments are largely non-refundable and no credits are given for partially used periods except where explicitly provided.

Crunchbase plans and pricing

Pricing overview

Prices shown by Crunchbase are listed in USD. Crunchbase does not publish NZD pricing; your card or platform will convert charges to NZD at the applicable rate.

Plan features and billing

Plans differ by billing period, export limits and add-ons such as Data Boost. Choose the billing cadence that suits your needs and note annual vs monthly differences.

Your consumer rights in New Zealand

Cooling-off and statutory rights

Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), consumers have a 14-day cooling-off period for many online purchases, allowing cancellation and refunds for services not yet rendered.

How Crunchbase policy compares

• Crunchbase’s 7-day refund window is shorter than the 14-day cooling-off period and may be inconsistent with local consumer protections if services are not delivered as promised.
• Lack of clear cancellation confirmation or billing transparency (reported by users) could raise issues under New Zealand consumer law regarding clear contract terms and fair dealing.

Customer experiences

Positive feedback

• Users praise Crunchbase for ease of use, advanced search, prospecting tools and usefulness for VC and M&A research.
• Reviews note reduced prospecting time and effective structured research for competitors and startups.

Negative feedback

• Common complaints include unclear trial cancellation steps, unexpected renewals, poor transparency and slow or unresponsive support.
• Other critiques point to outdated or inaccurate data, mobile navigation friction and relatively high pricing for some users.

Documentation checklist

Before contacting support

• Account email and user name used to subscribe.
• Purchase receipt or invoice showing date and payment method.
• Subscription type and billing period (monthly vs annual).

Evidence to support a refund or dispute

• Screenshots of subscription page and cancellation attempt(s).
• Records of any data exports or unlocked contacts (which affect eligibility).
• Communication logs with Crunchbase support and relevant timestamps.

Common mistakes

Assuming automatic refunds

Many users expect prorated or automatic refunds after cancelling mid-period. Crunchbase generally does not issue prorated refunds, so assume access continues until period end without reimbursement.

Confusing App Store and web subscriptions

Subscribers who signed up via Apple/Google often try to cancel in the Crunchbase web settings and believe the subscription is ended. Always confirm cancellation in the store where the purchase was made.

Missing the refund window

Waiting beyond 7 days to request a refund commonly leads to denial. If you believe you have a statutory right under NZ law, take action promptly and keep documentation.

Comparative recap

Quick comparison

Use this table to see the main differences between cancellation routes and refund conditions.

After cancelling

Next steps

• Save confirmation of your cancellation and the final billing date for your records.
• Download any data you need before your access ends, keeping in mind exports may affect refund rights.

Help and escalation

• Support article on cancellation: How do I cancel my subscription?
• Crunchbase terms and refund policy: Cancellation policy and Terms of Service.
• If you believe New Zealand consumer laws apply, consider contacting New Zealand consumer protection authorities for guidance.

Address

Corporate headquarters

Crunchbase, Inc., 564 Market Street Suite 700, San Francisco, California 94104, United States.

Local presence

Crunchbase does not list a specific New Zealand postal address. For formal notices or escalations, use the corporate headquarters address above or the online support channels.