Cancel Depositphotos: Easy Method

What is Depositphotos

Overview

Depositphotos is an online stock media service that offers a large library of images, vectors, and videos for licensing.

It supplies credit packs and subscription plans for individuals and businesses to download media for commercial and editorial use.

Key features

Features include advanced search, AI tools such as background removal and image upscaling, and a variety of plan options (packs and subscriptions).

Purchases can be made via the Depositphotos website or in-app through app stores, which affects cancellation and refund handling.

How to cancel Depositphotos

Cancel Packs plans (Web)

• Log into the Depositphotos website.
• Go to Plans → Packs.
• Use the On/Off switch to disable auto-renewal for the packs plan.
• Confirm the change and keep a screenshot or confirmation for your records.

Cancel Subscription plans (Web)

• Log into the Depositphotos website before the renewal date.
• Go to Plans → Active Plans → Subscription → Settings.
• Use the On/Off switch to cancel auto-renewal.
• Save confirmation or a screenshot that auto-renewal is turned off.

Cancel App Store or Google Play purchases

• App Store or Google Play subscriptions must be cancelled through the respective store subscription settings.
• Depositphotos cannot cancel in-app subscriptions on your behalf; use Apple ID subscriptions on iOS or Google Play subscriptions on Android.
• See After cancelling for links to store help pages.

Contacting support

• If you have trouble cancelling via the website, contact Depositphotos support through the website Help/Support or by email if available in your account.
• Keep receipts, account details, and any screenshots when contacting support to assist resolution.

What happens when you cancel

Access after cancellation

When you disable auto-renewal, your current paid access remains until the end of the paid period.

Downloads and licensed usage rights already granted remain valid according to the licence terms for the period you purchased.

Renewal and account state

Auto-renewal turned off prevents future automatic payments but does not necessarily delete your account or remove previously downloaded files.

Your account information and purchase history typically remain accessible through your Depositphotos account.

Data and licences

Downloaded files and licences you acquired before cancellation remain licensed according to Depositphotos terms.

Unused credits or features may expire or remain depending on the plan type - check your plan details in your account.

Will I get a refund?

Refunds for Packs plans (Web)

Full refunds are available within 30 days of renewal or purchase only if no files have been downloaded.

If any files have been downloaded, full refund eligibility is revoked.

Refunds for Subscription plans (Web)

Full refunds are available within 30 days of purchase or renewal only if no files have been downloaded.

After 30 days, refund requests are not accepted under the standard policy.

App Store & Google Play refunds

• In-app purchases through Apple or Google are subject to Apple’s or Google’s refund policies.
• Depositphotos cannot issue refunds for purchases made via the App Store or Google Play; you must request refunds through Apple or Google.

Depositphotos plans and pricing

Summary table

Notes on pricing

No explicit NZD pricing was found in the provided data. Pricing is shown in USD for in-app plans listed in the NZ App Store.

Check the Depositphotos site while logged in in New Zealand or contact support for any local currency pricing or special offers.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, digital services must be of acceptable quality, fit for purpose, and match their description.

If Depositphotos fails these guarantees (for example, unclear auto-renew defaults), you may seek remedies such as cancellation or refund beyond stated terms.

Fair Trading Act and remedies

Misleading or deceptive conduct (including unclear marketing about auto-renewal or 'lifetime' deals) is prohibited under the Consumer Protection (Fair Trading) Act.

You can complain to the Commerce Commission or seek redress through the Disputes Tribunal if you believe the terms were misleading.

How to pursue a complaint

• Document evidence: confirmations, screenshots, emails, receipts and descriptions of the issue.
• Contact Depositphotos support first to attempt resolution, then escalate to local authorities if necessary.

Customer experiences

Positive feedback

Users praise the large, high-quality image and video library and user-friendly search and filter tools.

Reviewers also note helpful AI features (background remover, upscaler), good customer support, and long-term value such as non-expiring credit packs.

Negative feedback

Some users report confusing auto-renew defaults and unexpected renewals, especially for packs that may auto-renew by default.

Other complaints cite perceived misleading marketing (for example, ‘lifetime’ deal limitations) and issues obtaining refunds in some cases.

Takeaways

• Check auto-renew settings immediately after purchase.
• Keep records of downloads and communications to support any refund or dispute claims.

Documentation checklist

Before contacting support

• Account email and username.
• Order number, invoice, or receipt for the purchase or renewal.
• Date of purchase or renewal and screenshots of plan settings showing auto-renew status.

For dispute or consumer complaints

• Evidence of marketing or purchase page wording if you believe it was misleading.
• Record of any downloaded files (if any) to confirm refund eligibility.
• Copies of all correspondence with Depositphotos support.

Common mistakes

Assuming auto-renew is off

Packs often default to auto-renewal. Buyers sometimes assume a single pack purchase won’t renew and are surprised by charges.

Always verify the On/Off auto-renew toggle immediately after purchase to avoid unexpected renewals.

Requesting refunds after downloads or after 30 days

Requests for full refunds are typically denied if any files were downloaded or if more than 30 days have passed since purchase or renewal.

Check the download history before requesting a refund and gather evidence proving no downloads if you intend to claim a refund.

Using the wrong cancellation channel

In-app purchases must be cancelled in the App Store or Google Play; attempting to cancel those subscriptions via the Depositphotos website or support can lead to delays.

Follow the correct store procedures to avoid issues and allow time for the store to process subscription cancellations.

Comparative recap

Quick comparison

Practical advice

• Turn off auto-renew at purchase if you do not want ongoing billing.
• For in-app purchases, manage subscriptions through your device’s store account to ensure proper cancellation.

After cancelling

What to check immediately

• Confirm auto-renew is off in your Depositphotos account or your App Store/Google Play subscription settings.
• Save a screenshot or confirmation email showing cancellation or auto-renew disabled.

Useful links

• Depositphotos home
• Manage subscriptions on iPhone or iPad (Apple)
• Manage subscriptions on Android (Google Play)
• Commerce Commission NZ (complaints & guidance)
• Consumer Protection New Zealand

Escalation steps

• If support does not resolve your issue, gather documentation and consider lodging a complaint with the Commerce Commission or pursuing the Disputes Tribunal.
• Use the Documentation checklist to prepare your case before escalating.

Address

Corporate correspondence

DepositPhotos Inc., 115 West 30th Street, Suite 1110B, New York, NY 10001, United States.

For account-specific support, use the Depositphotos Help/Support page after logging into your account for the best route to resolution.