Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Doodly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Doodly: Easy Method
What is Doodly
Overview
Doodly is a whiteboard animation and video creation app that lets users build doodle-style videos using characters, props, scenes and royalty-free audio.
It is offered as both one-time purchases (standard product) and recurring subscriptions (monthly or annual), and is distributed via Doodly’s website and app stores.
Who uses Doodly
Typical users include teachers, trainers, marketers and small businesses creating explainer videos, presentations and training materials.
The product is sold globally in US dollars and integrates with a suite of related tools (Voomly, Toonly, Talkia, People Builder, Pyks).
How to cancel Doodly
Cancel a direct web subscription (Doodly website)
- Log into your Doodly account on the Doodly website.
- Go to Account or Billing settings and locate Subscriptions.
- Select the active subscription and choose Cancel subscription.
- Cancellation takes effect at the end of the current billing period.
Cancel via Google Play (Android) or App Store (iOS)
- Google Play (Android): Open the Google Play app → Subscriptions → select the Doodly app → Cancel subscription.
- App Store (iOS): Doodly does not publish explicit steps; cancel via Apple subscription management in your iOS device or via Apple’s subscriptions help.
- Always confirm cancellation by checking your subscription status in the store and saving any confirmation emails.
What happens when you cancel
Access after cancellation
For web subscriptions, cancelling stops auto-renewal but your access continues until the end of the current paid period.
No pro‑rated early termination refunds are provided after the cooling-off window ends; you retain product access until expiry.
Data, account and renewals
Your account, projects and assets typically remain available until subscription expiry or account closure by you or the provider.
If you re-subscribe later, your previous assets should remain associated with your account unless otherwise removed.
Will I get a refund?
Web subscription refund rules
Doodly subscriptions auto-renew monthly or annually. There is a 14-day cooling-off period from first payment (excluding trials).
- If you cancel within 14 days of the first paid subscription charge you are eligible for a full refund.
- After the 14-day cooling-off period, there are no pro‑rata refunds; access continues until the period ends.
One-time purchase and other refunds
One-time Standard purchases on the Doodly website carry a 30-day money-back guarantee.
- Email support@doodly.com within 30 days for a full, no-questions-asked refund on eligible one-time purchases.
- For platform purchases (Google Play, App Store) request refunds through the relevant store policies.
Doodly plans and pricing
Pricing summary
Official prices are published in US dollars. NZD cost will vary with exchange rates and payment platform conversions.
Below are the standard published plans and headline features in USD.
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Standard | US$49.00 | Monthly | 1,164 Character images; 1,620 Props; 150 Music tracks; 20 Video templates; 35 Fonts; 84 Scene templates; Unlimited videos; Multi-computer use; Standard support; Suite access (Voomly, Toonly, Talkia, People Builder, Pyks) |
| Standard | US$490.00 | Annually | Same as monthly Standard; billed annually with ~16% discount |
| Enterprise | US$79.00 | Monthly | 3,959 Character images; 3,341 Props; 250 Music tracks; 40 Video templates; 70 Fonts; 84 Scene templates; Unlimited videos; Multi-computer use; Premium support; Full suite access |
| Enterprise | US$790.00 | Annually | Same as monthly Enterprise; billed annually with ~16% discount |
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand law, digital products must be of acceptable quality, fit for purpose and match their description under the Consumer Guarantees Act.
If the product is faulty you may be entitled to remedies such as repair, replacement or refund depending on the fault and circumstances.
Cooling-off and Doodly’s policy
There is no statutory 14-day cooling-off period for online digital goods in NZ; the DSANZ Code suggests a 10-day benchmark for distance sales.
Doodly’s 14-day cooling-off period and 30-day one-time purchase guarantee provide stronger protection than NZ law requires.
Sources: NZ consumer protection - streaming & downloads
Customer experiences
Positive feedback
Many users praise Doodly for ease of use, useful templates and responsive customer support.
Review sites note a helpful YouTube channel and ongoing product improvements from long-term users.
Negative feedback and common concerns
Some reviewers complain about difficult cancellations, unclear pricing with upsells, and account access issues after updates.
Trustpilot and forum reports mention cases of unexpected charges and delays resolving account problems with the platform.
Documentation checklist
What to save before cancelling
- Subscription confirmation emails and receipts for the current billing period.
- Account username/email and any order or invoice numbers.
- Confirmation screenshots of your subscription status in Doodly or the app store.
What to send to support
- A clear cancellation request including account email, subscription ID and reason (optional).
- For refund requests, include the date of purchase and any relevant transaction IDs.
- If you paid via Google Play or Apple, include the store receipt and transaction reference.
Common mistakes
Assuming immediate loss of access
Many users expect access to stop immediately after cancelling. For web subscriptions, cancellation stops renewal but you keep access until the period ends.
Not checking where you subscribed
Another common error is trying to cancel through Doodly when the subscription was purchased via Google Play or the App Store.
Always verify whether the charge was direct from Doodly or from a store and cancel through the correct channel.
Comparative recap
Channel comparison
The table below summarises cancellation and refund differences by purchase channel to help you act quickly.
| Channel | How to cancel | Refund policy | Notes |
|---|---|---|---|
| Web (direct subscription via Doodly) | Cancel in Account/Billing on Doodly website. | 14-day cooling-off from first payment: full refund. After 14 days: no pro‑rata refunds; access until period end. | Subscriptions auto‑renew; annual and monthly treated similarly for cancellation timing. |
| Web (one-time purchase) | Contact support@doodly.com for refunds and account help. | 30-day money-back guarantee on Standard one-time purchase. | Email support with purchase details for a full refund within 30 days. |
| Google Play (Android) | Cancel through Google Play app → Subscriptions → Doodly → Cancel. | Refunds handled by Google Play; follow Google Play refund process. | Do not cancel on the Doodly site if charged via Google Play; use the Play Store. |
| App Store (iOS) | Cancel via Apple subscription management in your device or at Apple. | Refunds handled by Apple App Store policies. | Doodly’s help pages do not publish an App Store-specific cancellation flow; use Apple support if needed. |
After cancelling
What to check immediately
Save a screenshot or email confirmation of the cancellation and check your next billing date to ensure no further charges occur.
Confirm access remains until the end of the paid period and download any assets you need before expiry.
Useful links and who to contact
Help centre cancellation policy: Doodly help - cancellation policy.
Android cancellation steps: Doodly help - Android cancellation.
One-time purchase refunds: Doodly one-time purchase info.
NZ consumer guidance: NZ consumer protection - streaming & downloads.
Address
Corporate address
Voomly LLC
3443 W. Bavaria Street, Eagle, Idaho 83616, United States
Support contact
For refunds and account support email: support@doodly.com
If purchased via Google Play or Apple, contact the respective store for refunds and subscription management.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.