Cancel Driver Easy: Simple Process

What is Driver Easy

Overview

Driver Easy is a Windows driver update utility from Easeware Technology Limited that scans a PC, finds missing or outdated drivers, and offers downloads and installs.

Primary features

It provides an extensive driver database, automated scans, and paid Home/Business licences with technical support and automatic updates.

Platform notes

Driver Easy is primarily desktop software distributed from its website and may be offered via third-party payment processors.

Distribution channels

Purchases and licence management are handled online through Driver Easy’s site and payment partner systems rather than a New Zealand retail address.

How to cancel Driver Easy

Cancel automatic subscription via website

• Go to Driver Easy’s Contact Us page and choose the “Cancel Automatic Subscription” option.
• Submit your cancellation request and keep a copy of the confirmation for your records.
• Driver Easy Contact Us

Cancel by requesting a refund (also cancels subscription)

• Use the refund request form to request cancellation and a refund; this cancels auto-renewal and the subscription.
• Submit within the timeframes required by their refund policy (see the Refund section below).
• Driver Easy refund request

Mobile subscriptions (App Store / Google Play)

• Driver Easy does not document a specific mobile cancellation process in its Help/Terms.
• For in-app purchases on Apple or Google, manage or cancel subscriptions through your Apple ID or Google Play account.
• Driver Easy Help / FAQ

If you need help

• Contact support if you have trouble cancelling or need confirmation of cancellation.
• Keep order numbers, licence keys, and payment evidence handy when you contact them.

What happens when you cancel

Access and licence

When your paid subscription is cancelled, future automatic renewals stop. Access to premium features may end at the current period’s expiry.

Automatic deactivation

If you request a refund within the allowed period, Driver Easy will cancel the subscription and deactivate the licence as part of the refund process.

Data and account records

Driver Easy retains purchase and support records via its payment processor. Keep your confirmation emails and screenshots for your records.

Payment provider role

Many payments are processed via 2Checkout (Verifone); refunds and cancellation confirmations may come from the payment provider.

Will I get a refund?

Standard refund policy

Driver Easy offers a 30-day money-back guarantee for Home and Business Plan purchases if you request within 30 days.

To request this refund you must use the refund request page during the 30-day window.

Submit a refund request

Exceptions and non-refundable items

• Refunds are not available for the Computer Repair Shop License.
• Company policy exceptions are stated in the refund policy and EULA.
• Driver Easy refund policy

How to obtain a refund

• Submit a refund request within 30 days via the refund request page or contact support as directed in the EULA.
• The EULA also directs customers to contact [email protected] for refund help if needed.
• Driver Easy EULA

Refund processing times

• Refund times vary by payment method via 2Checkout: cards typically process ~1 business day and appear in 5 - 7 business days.
• Other methods: wire/check 5 - 17 days total, PayPal 1 - 2 days, direct debit up to ~6 weeks, and other methods up to 14 days to appear.

Driver Easy plans and pricing

Available plans (summary)

Driver Easy provides Home and Business plans and a separate Computer Repair Shop License with different terms.

Exact New Zealand pricing (NZD) or region-specific prices were not available on the official site.

Pricing table

Your consumer rights in New Zealand

Statutory protections (CGA)

Under New Zealand consumer law, digital goods and services must meet the Consumer Guarantees Act (CGA) standards.

They must be of acceptable quality, fit for purpose, and as described.

Remedies and refunds

Consumers can seek remedies, including refunds, if guarantees are not met, even where a company has its own refund policy.

Driver Easy’s 30-day guarantee complements but does not override statutory rights in New Zealand.

Practical steps if CGA issues arise

• Document faults, failures or harmful outcomes (screenshots, logs, dates).
• Contact Driver Easy support and request remedial action or a refund under the CGA.
• If unresolved, consider raising a dispute with consumer protection authorities or your payment provider.

Customer experiences

Positive feedback

Users praise Driver Easy for ease of use, a comprehensive driver database, and effective detection of missing drivers.

Support is often reported as responsive, particularly for licence/key issues.

Negative feedback

Some users report driver updates causing system instability such as network or Wi‑Fi failures and blue screens.

Others mention confusion about renewal timing, refund processes, and occasional slow downloads of large drivers.

Balanced takeaway

• Driver Easy can be effective for finding drivers missed by Windows.
• Weigh the benefits against possible risks from driver updates and follow best practices (backups, restore points).

Documentation checklist

Essential information to gather

• Order number, purchase date, purchaser email, and licence key (if available).
• Payment method and transaction reference from your card, PayPal, or 2Checkout.
• Copies/screenshots of confirmation emails, receipts, and any cancellation requests.

Supporting evidence for faults or refunds

• System error messages, device manager screenshots, and dates/times of failures after updates.
• Logs or notes of interactions with support and any case reference numbers provided.

Common mistakes

Assuming App Store/Google Play follow same process

Many users expect Driver Easy to handle mobile in-app cancellations but must use Apple or Google subscription tools instead.

Check your Apple ID or Google Play subscriptions rather than the Driver Easy site for in-app purchases.

Missing the 30-day window

Customers sometimes miss the 30-day refund window and then assume no remedy exists; New Zealand consumer law may still apply.

Submit requests promptly and keep evidence of your cancellation attempt and purchase.

Not keeping transaction records

Without receipts, licence keys, or payment references, refunds and disputes take longer to resolve.

Always save confirmation emails and take screenshots when you cancel or request a refund.

Comparative recap

Cancellation method comparison

After cancelling

Confirmations to expect

After cancellation or refund approval expect an email confirmation and licence deactivation notice if refunded.

Allow the stated processing time for the refund to appear on your statement.

Useful links and follow-up

• Driver Easy Contact Us
• Driver Easy refund request
• Driver Easy refund policy
• Driver Easy EULA
• Driver Easy Help / FAQ

If you still have problems

If Driver Easy or the payment provider does not resolve your issue, consider contacting your bank or PayPal and explain the dispute.

For unresolved consumer law matters, contact New Zealand consumer protection authorities for guidance.

Address

Company and payment processor

Driver Easy is provided by Easeware Technology Limited. Payments and licence records are handled via 2Checkout (now Verifone).

Postal cancellation address

No specific postal cancellation address for New Zealand is provided by Driver Easy.

Use the online contact and refund pages or contact your payment provider for cancellations and disputes.