Cancel Dsers: Easy Method

What is Dsers

Overview

DSers is a dropshipping management app that connects stores with suppliers (AliExpress, Temu, 1688 and agents) and automates order fulfilment, product import and tracking synchronization.

Main uses

Merchants use DSers to import products, manage multiple stores and suppliers, and streamline bulk ordering and tracking for Shopify and other sales channels.

How it bills

DSers offers free and paid plans billed in USD. Some subscriptions are billed via Shopify (App Store / Google Play) and follow Shopify billing rules rather than direct DSers billing.

How to cancel Dsers

Cancel a paid plan on the web (DSers account)

• Log into your DSers account on the web.
• Go to Manage Subscription in your account settings.
• Downgrade to the Basic (free) plan to stop auto‑renewal.
• Cancellation takes effect at the end of the current billing period; auto‑renewal will stop.

Cancel subscriptions billed via Shopify / App Store / Google Play

• If your DSers subscription is billed through Shopify (including App Store or Google Play), cancel it through the Shopify platform - not via DSers.
• Uninstalling the DSers app from your store does not cancel a Shopify‑billed subscription.
• If unsure, check Shopify Admin > Settings > Billing or Apps, or contact Shopify support for the exact cancellation flow.

When to contact support

• Contact DSers support if the Manage Subscription option is missing or you need help confirming the cancel date.
• Contact Shopify support for billing entries that appear on your Shopify invoice or for App Store / Google Play billed subscriptions.

What happens when you cancel

Access and features

Your paid features will remain active until the end of the current billing period. After that date your account will be downgraded to the Basic free plan.

Auto‑renewal and charges

Auto‑renewal stops at the end of the billing cycle after you downgrade. No further subscription charges should occur from DSers after the period ends.

Data retention

DSers may delete account data if you do not continue after a free trial or long inactivity. If you need records, download order histories, invoices and exports before cancellation.

Will I get a refund?

General subscription refunds

Paid subscriptions are generally non‑refundable at termination under DSers’ stated policy.

DSers offers a 14‑day free trial; if you do not convert to a paid plan before the trial ends, you are not charged and data may be deleted.

Exceptions and special cases

• Downgrading a monthly paid plan: the price difference can be converted into Shopify Credits.
• Downgrading an annual plan: DSers may refund the previous subscription amount (per Help Center policy).
• Switching between monthly and annual billing that causes double charges: DSers will refund the previous subscription or issue Shopify Credits.
• Stopping an annual plan mid‑term: DSers refunds unused months proportionally, minus any applied discount.
• Consumable or private‑label products: no refunds for supplements/consumables; replacements possible only for quality issues.

Dsers plans and pricing

Pricing overview

DSers bills in USD only. No NZD‑specific public pricing is provided; use your payment provider’s exchange rate for NZD equivalents.

Plan details

Your consumer rights in New Zealand

Statutory protections

Under New Zealand law (including the Consumer Guarantees Act), consumers have rights where goods or services are faulty, not fit for purpose, or misrepresented.

How this affects DSers policies

• DSers’ “no refunds” policy for subscriptions does not necessarily override NZ statutory rights if the service is defective or misleading.
• If DSers fails to provide the service as promised, you may be entitled to remedies under NZ law, including repair, replacement or refund where appropriate.

Practical steps in NZ

Document the issue, contact DSers and Shopify support, and if unresolved consider contacting New Zealand consumer protection (Commerce Commission) or seeking dispute resolution advice.

Customer experiences

Positive feedback

Many customers praise DSers’ customer support for being patient, professional and helpful, with specific agents receiving compliments for quick resolution.

Reviewers also note DSers’ ease of importing from AliExpress, simple fulfilment flows and good Shopify integration.

Negative feedback

Some users report glitches such as products showing incorrectly as “out of stock,” causing lost sales and frustration.

There are also reports of billing issues - charges after uninstalling or during trials - and disputes about delayed or denied refunds.

Balanced takeaway

Overall experiences vary by user: support and core features are often praised, while reliability and billing transparency are the most common pain points.

Documentation checklist

Account and billing details

• Account email and store URL.
• Subscription plan name, billing period and billing provider (DSers or Shopify).
• Invoices, payment receipts and billing dates.

Evidence of the issue

• Screenshots of settings, Manage Subscription page, error messages and billing entries.
• Order IDs, fulfilment records and tracking numbers related to problems.
• Dates and summaries of interactions with DSers or Shopify support.

Common mistakes

Uninstalling instead of cancelling

Many users assume removing the DSers app cancels their subscription. If your subscription is billed via Shopify, uninstalling does not stop billing and charges can continue.

Missing proof for refunds or disputes

Failing to save invoices, screenshots or timestamps harms your chance of getting credits or refunds for billing errors.

Assuming trial rules are statutory

Believing the 14‑day free trial gives a statutory cooling‑off right can cause confusion. The trial is DSers’ internal policy and not a guaranteed legal refund period under NZ law.

Comparative recap

At a glance

After cancelling

Confirmations to expect

After you downgrade or cancel, keep the confirmation email or screenshot showing the new plan and the end date of the paid period.

Check your next billing statement to confirm no further charges were applied.

Helpful links and next steps

• DSers Help Center - support articles and billing guidance.
• Shopify Help Center (billing) - if your subscription is billed via Shopify.
• New Zealand Commerce Commission - consumer information - guidance on your statutory rights.

Address

DSers corporate address

Dsers, FWD Financial Centre, Suite 1701‑02, 308 Des Voeux Road Central, Hong Kong City 999077

Contact suggestions

For billing disputes, contact DSers support first, then Shopify support for Shopify‑billed subscriptions. If unresolved in New Zealand, consider lodging a complaint with local consumer authorities.