Cancel Expensify: Easy Step-by-Step Process

What is Expensify

Overview

Expensify is an expense management service that offers receipt scanning (SmartScan), automated expense reports, and integrations for businesses and individuals.

Who uses it

Individuals and small-to-medium businesses commonly use Expensify for mobile receipt capture, expense tracking and streamlining reimbursement workflows.

How to cancel Expensify

Cancel a web (Expensify account) subscription

• Sign in on the Expensify website.
• Go to Settings → Workspaces → Individual → [Workspace Name] → Overview.
• Use the subscription controls to switch plans or cancel the subscription.
• Downgrading to the Free plan preserves any remaining prepaid SmartScanning period (30 days) but does not trigger a refund.

Cancel iOS (App Store) or Google Play subscriptions

• iOS: Open your Apple ID → Subscriptions → locate Expensify → Cancel. This must be done through Apple; it cannot be cancelled inside the Expensify app.
• Android: Open the Google Play Store → Menu → Subscriptions → locate Expensify → Cancel. This must be done via Google Play, not inside the app.

What happens when you cancel

Access and billing

Billing for your subscription stops at the end of the paid period, except where platform rules (App Store/Google Play) determine renewal timing.

If you downgrade to Free, access to any prepaid 30‑day SmartScanning period is retained until that period ends.

Data and workspace effects

Your account and workspace data remain available unless you take additional steps to delete the workspace or account.

For specific cases (for example an eligible annual Group Workspace refund), workspace deletion can occur as part of that refund process.

Will I get a refund?

General refund policy

Expensify’s web subscription terms state that fees and charges are non‑refundable and there are no refunds or credits for partially used periods.

Exceptions and special cases

• Annual Group Workspace: If you are on an annual Collect or Control Group Workspace, billed only once and with no outstanding balance, you may request a refund via Settings → Account → Subscription → “Request a Refund”. If approved, the workspace will be deleted and a refund line appears in billing history.
• Travel bookings: Refunds for flights, hotels or cars depend on the provider’s rules. Refundable bookings can be refunded to the original payment method; non‑refundable bookings may yield travel credit. Cancelling yourself usually has no Expensify cancellation fee; if Expensify support cancels, a $25 support cancellation fee may apply.
• Platform subscriptions: For iOS and Android subscriptions, refunds are handled by Apple or Google according to their refund processes and policies.

Expensify plans and pricing

Known plan and price (NZ)

The verified Collect plan pricing for New Zealand users is listed below. Other NZD prices were not located in the verified information.

Pricing table

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer law (for example the Consumer Guarantees Act and the Fair Trading Act) can provide remedies for goods and services that are not fit for purpose or misrepresented.

How this applies to Expensify

Expensify’s documented policies do not explicitly offer a 14‑day cooling‑off or refund right and their terms state no refunds for web subscriptions.

If you believe statutory consumer rights apply, you may pursue remedies independently of Expensify’s stated policy.

Customer experiences

Positive feedback

Many users praise Expensify’s SmartScan receipt capture, automation and time savings for expense reporting.

Reviewers note intuitive mobile convenience, good integrations and helpful features for small teams.

Negative feedback

Common complaints include billing transparency issues, unexpected charges and difficulty cancelling or deleting workspaces.

Some users report frustrating support interactions and ongoing billing after attempting cancellation.

Documentation checklist

What to gather before you cancel

• Account email and username used with Expensify.
• Workspace name(s) affected by the subscription.
• Recent billing receipts or invoices and the billing history screenshot.
• Payment method details (card statement entry) if disputing charges.
• Any support ticket numbers, correspondence, or cancellation confirmation messages.

Why these items help

• They speed up interactions with support or your payment provider.
• They provide evidence if you need to claim a refund or escalate a dispute.

Common mistakes

Assuming in‑app cancellation works

Many users try to cancel inside the Expensify mobile app and find that App Store or Google Play subscriptions must be cancelled through the respective platform.

This leads to continued billing if the platform subscription is not stopped directly.

Not checking which workspace is billed

Users sometimes cancel the wrong workspace or leave an individual workspace active while a Group Workspace continues to bill.

Always confirm the exact Workspace Name under Settings → Workspaces before cancelling.

Comparative recap

Cancellation and refund comparison

After cancelling

Immediate steps

Export any needed receipts, reports and invoices from Expensify before making permanent deletions.

Check billing history to confirm no further charges and save screenshots of cancellation confirmations.

Helpful links and contacts

• Expensify Help Center
• Manage subscriptions on iPhone and iPad (Apple)
• Manage subscriptions (Google Play)
• If you need consumer advice in New Zealand: Consumer Protection (NZ) or Consumer NZ.

Address

Company headquarters

Expensify, Inc., 401 SW 5th Ave., Portland, Oregon 97204, United States.

Notes about contacting from New Zealand

No specific New Zealand postal address was identified in the verified information; use in‑app Concierge or the Help Center for assistance.

For billing disputes, also retain payment‑provider records and consider contacting your bank or card issuer if needed.