Cancel Famisafe: Easy Method

What is Famisafe

Overview

FamiSafe is a parental control app and service that helps parents monitor device usage, location, screen time and content on children’s devices.

It is offered as a subscription with apps for Android, iOS and other platforms and is managed either through FamiSafe’s website or the platform app stores.

How it is commonly used

Families use FamiSafe to set screen-time limits, filter web content, track location, and receive alerts about app usage and potential risks.

Subscriptions provide premium features and vary by the number of devices and billing period chosen.

How to cancel Famisafe

Cancel via FamiSafe website (or account dashboard)

• Log into your FamiSafe account dashboard or open the FamiSafe app.
• Go to Settings → My Subscription.
• Disable Auto Renew or choose the option to cancel the subscription.
• If you cannot find these options, open a support request via the FamiSafe Support Center.

Cancel via Google Play or App Store

• Google Play: Open Google Play Store → Subscriptions → select the FamiSafe subscription → tap "Cancel subscription".
• App Store (iOS): On iPhone/iPad open Settings → tap your name → Subscriptions → select FamiSafe → tap "Cancel Subscription".
• Remember: subscriptions bought through Google Play or the App Store must be cancelled in those stores; deleting the app does not stop billing.

What happens when you cancel

Access and service period

When you cancel auto-renewal, you will typically retain access to premium features until the paid period ends.

Access does not usually stop immediately unless you request an immediate termination and it is approved.

Data, account and renewal

Your account and associated data may remain on FamiSafe servers after cancellation according to their retention policies.

If you want data removed, contact FamiSafe support and request account deletion; keep copies of any confirmations.

Will I get a refund?

Website / direct purchases

FamiSafe offers a 7-day money-back guarantee for purchases made via their website; submit a refund request through the Support Center within that window.

Exceptions may apply for misuse or if the refund window has passed; preserve receipts and dates when requesting refunds.

Google Play and App Store refunds

• Google Play: If within 48 hours of purchase, request a refund via Google Play Order History → Request a refund. After 48 hours, contact FamiSafe support for help.
• App Store (iOS): Request a refund via reportaproblem.apple.com (Report a Problem).
• Keep payment receipts and screenshots; platform stores handle many refunds directly and may require additional steps.

Famisafe plans and pricing

Pricing summary

Prices vary by billing period and purchase channel (website vs in-app store). The table below shows typical plans and approximate NZD equivalents.

Notes on currency and billing

FamiSafe often lists prices in USD and converts at the current exchange rate for NZ customers; in-app purchases in the NZ App Store may still show USD amounts.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill; suppliers cannot contract out of CGA rights by using "no refunds" clauses.

If the service fails to meet guarantees, you may be entitled to a remedy such as a refund, repair, or repeat service depending on the issue.

Fair Trading Act and complaint routes

The Fair Trading Act prohibits misleading or deceptive conduct and unfair terms in consumer contracts, including refund or cancellation statements that misrepresent rights.

For help, contact the Citizens Advice Bureau, Community Law Centres, or Consumer Protection at MBIE; unresolved disputes can be taken to the Disputes Tribunal (claims up to NZD 30,000).

Official information: consumerprotection.govt.nz, comcom.govt.nz.

Customer experiences

Positive experiences

Some New Zealand users report excellent, fast customer service with issues resolved within a day.

Android users often say the Android version works well for monitoring, while noting some PC-side limitations.

Negative experiences and common themes

Several negative reviews mention difficulty cancelling subscriptions and opaque billing visibility, sometimes requiring a payment dispute to resolve charges.

Other complaints include installation problems on iPhone, requests for full refunds due to device issues, and allegations about app behaviour; keep documentation if you experience harm.

Documentation checklist

What to gather before contacting support

• Account email and username used with FamiSafe.
• Order ID, receipt, or invoice from FamiSafe, Google Play, or App Store.
• Dates of purchase, trial start and any cancellation attempts.
• Screenshots of subscription pages, billing entries, and error messages.

Additional evidence that helps disputes

• Payment method details (last four digits of card, PayPal transaction ID).
• Copies of any correspondence with FamiSafe support or app store support.
• Records of uninstalling the app (note: uninstalling does not cancel a subscription).

Common mistakes

Assuming uninstall equals cancellation

Many users uninstall the app thinking it stops billing; this does not cancel subscriptions managed by Google Play or the App Store.

Always cancel through the store or FamiSafe account settings, and keep a confirmation.

Expecting refunds from the wrong party

Refunds are often handled by the store that processed the payment (Google Play/App Store) rather than FamiSafe directly.

If you purchased on the website, use FamiSafe’s Support Center and mention the 7-day money-back guarantee when applicable.

Comparative recap

Quick comparison

The table below summarizes cancellation routes, typical refund windows and the recommended first step for each purchase channel.

How to act based on where you bought it

After cancelling

Follow-up actions

Save any cancellation confirmation emails or screenshots showing auto-renewal disabled.

If charges continue, gather documentation and contact your payment provider or file a dispute if necessary.

Useful links and contacts

• FamiSafe Support Center: FamiSafe Support Center
• Google Play refund help: Google Play refunds
• Apple Report a Problem: reportaproblem.apple.com
• New Zealand consumer help: consumerprotection.govt.nz

Address

Corporate address on public record

Wondershare Technology Group Co., LTD., West of Donghuan Road, North of 1-4 Road, South of 1-3 Road, Room No.2, Floor 6, E. Liuwu Building, Lhasa, Tibet, China

Notes about contacting by post

No specific New Zealand cancellation postal address is publicly listed; cancellation is typically handled online or via email/support tickets.

If you choose to write, include account details and copies of receipts; allow time for international processing.