Cancel Fathom: Easy Method

What is Fathom

Overview

Fathom is an AI meeting assistant that records, transcribes and summarises meetings to help users save time and improve productivity.

Core features

Key features include automated meeting notes, transcriptions and integrations with common video conferencing tools and apps.

How to cancel Fathom

Cancel on the web (direct account)

• Log in to your Fathom account on the Fathom website.
• Go to Settings > Billing.
• Under the Account tab click “Cancel subscription”.
• See the official guide: Cancel my account (Fathom Support).

Cancel Team Edition (web)

• Team Edition cancellations must be requested by email.
• Email [email protected] asking to cancel your Team Edition subscription.
• More info: Team Edition cancellation (Fathom Help).

Cancel on iOS (App Store)

• Subscriptions purchased through the iOS App Store are managed via your device.
• Open your device’s subscription settings and cancel the Fathom subscription there.
• App listing: Fathom on the NZ App Store.

Cancel Premium individual plan

• In Fathom Settings go to Premium Features.
• Choose “Downgrade to Free” then select “Cancel Plan”.
• Cancellation takes effect at the end of the billing cycle. See: Premium plan help.

What happens when you cancel

Access and renewal

When you cancel, your subscription remains active until the end of the current billing period.

Auto-renewal stops and no further charges will be applied after the billing period ends.

Data retention and recovery

Account data is deleted after 30 days following cancellation by default.

You can undo cancellation and restore your account within that 30-day window.

Confirmation and records

Keep any cancellation confirmation emails or screenshots as proof of the cancellation date.

If you cancelled via the App Store, keep the App Store subscription record as your receipt.

Will I get a refund?

Standard refund policy

Fathom’s general policy: no refunds once a billing cycle has begun.

Cancelling prevents future charges but does not refund the unused portion of the current period.

Exceptions and separate products

• Some unrelated Fathom-branded services (e.g., Fathom-Optics) may offer a 14-day full refund; check that product’s terms.
• For App Store purchases, Apple’s refund policies and processes apply; request refunds through Apple if needed.

How to request a refund

• Contact Fathom support with your account details and reason if you believe an exception applies.
• For App Store charges, use Apple’s report-a-problem or support channels.
• Official refund policy: Fathom refund policy.

Fathom plans and pricing

iOS in-app pricing (NZD)

Below are the exact New Zealand App Store prices for Fathom - AI Note Taker as listed in 2024/2025.

Notes about web pricing

No NZ-specific pricing was found for desktop/web subscription plans in the available data.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA requires services to be delivered with reasonable care and skill and as agreed.

If service quality is deficient, the CGA can give remedies such as repair, replacement or refund when appropriate.

Subscriptions and cooling-off

• There is no automatic statutory cooling-off right for digital services in New Zealand unless specified in the seller’s terms.
• Fathom’s policy of allowing cancellation anytime but no refund for unused time is generally consistent with NZ standards if clearly disclosed.

Privacy and consent

Privacy concerns may engage the New Zealand Privacy Act and principles of informed consent.

Users who believe their privacy rights were breached can raise issues with Fathom or the Office of the Privacy Commissioner.

Customer experiences

Positive feedback

• Users on NZ Trustpilot praise intuitive design, accurate AI summaries and helpful support.
• Capterra reviews highlight time savings, value for money and useful integrations for many NZ users.

Negative feedback

• Some users raised privacy concerns about automatic recording and account access permissions.
• Occasional reports note minor reliability issues such as the assistant turning off in meetings or lack of in-person meeting support.

How to weigh reviews

Consider common themes across many reviews rather than single reports when assessing likely experience.

If privacy is a concern, review permissions and the provider’s privacy documentation before continuing to use the service.

Documentation checklist

Account and billing records

• Account email address and username used with Fathom.
• Subscription invoices or receipts (Web or App Store).
• Billing period start and end dates.

Cancellation proof

• Screenshot or PDF of the cancellation confirmation page or email.
• Support emails or chat transcripts if you requested cancellation by message.

Data and export

• Export any meeting recordings, transcripts or notes you need before the 30-day deletion window ends.
• Keep local copies of important content and metadata if required for records.

Common mistakes

Canceling in the wrong place

Many users try to cancel on the Fathom website while they purchased via the App Store, or vice versa.

Always cancel using the same platform you used to subscribe to avoid continued charges.

Expecting automatic refunds

Users sometimes assume cancellation entitles them to a pro‑rata refund; Fathom’s policy typically does not provide refunds once a billing cycle has started.

Check the refund policy and App Store rules before relying on a refund.

Not saving confirmation

Failing to keep a cancellation confirmation can make disputes harder to resolve.

Always save a screenshot or email confirmation immediately after cancelling.

Comparative recap

Summary table

After cancelling

Immediate steps

• Save a copy of any confirmation emails or screenshots of the cancellation page.
• Export any meeting recordings, transcripts and notes before the 30-day deletion period ends.

Useful links

• Cancel my account (Fathom Support)
• Fathom Help & Premium plan guidance
• Fathom refund policy
• Fathom on the NZ App Store

If you need more help

If a billing or privacy dispute remains unresolved, gather your documentation and contact Fathom support or the Office of the Privacy Commissioner in New Zealand as appropriate.

Address

Primary contact address

For formal notices the available physical address is:

Fathom Video Inc., 2261 Market Street #4156, San Francisco, CA 94114

Notes on local address

There is no separate New Zealand physical mailing address for subscription cancellations in the available information.

Use the support channels above for routine cancellations and account requests.