Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Flixier service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Flixier: Easy Method
What is Flixier
Overview
Flixier is a cloud-based video editing service that runs in a browser, offering collaborative editing, AI tools, and fast rendering without heavy local hardware requirements.
Main features
Typical features include real-time collaboration, AI-generated subtitles and voices, stock library access, and multiple export quality options depending on plan.
How to cancel Flixier
Cancel via Flixier web (Help Center)
- Sign in to your Flixier account and open the Billing Dashboard.
- Choose Cancel Subscription and complete the cancellation flow, including the questionnaire.
- Receive a confirmation email; subscription remains active until the end of the billing period.
Cancel via app stores (iOS / Android)
- If you subscribed through the Apple App Store or Google Play, manage or cancel the subscription in your App Store / Google Play account settings.
- Flixier’s Help Center does not provide explicit app store steps; follow the standard store subscription cancellation process instead.
What happens when you cancel
Access and service period
When you cancel via the Billing Dashboard, your subscription remains active until the end of the current billing period.
You retain access to paid features until that renewal date; no immediate loss of access unless you delete the account.
Account deletion vs cancellation
If you delete your account before the paid period ends, cancellation can take effect immediately but Flixier states no refund is given for the unused period.
Simply cancelling (without deleting) will typically keep the account active until the next renewal and then downgrade at renewal.
Will I get a refund?
Standard refund position
Flixier’s terms state payments are non-refundable once services are supplied, except where law requires otherwise.
The company’s public policy is that no refund is issued after cancellation unless specific conditions apply.
Exceptions and the 14-day rule
- If a consumer cancels within the first 14 days and has not used the service (for example, has not uploaded or edited media), Flixier’s terms allow a full refund when cancellation is made via the applications.
- If the service has been used (even within 14 days), Flixier’s terms state no refund is offered.
- Do not assume automatic refunds for change of mind outside these conditions.
Flixier plans and pricing
Pricing overview
Official prices are listed in USD; NZD amounts below are approximate equivalents and may vary with exchange rates, taxes, and store pricing tiers.
Plan table
| Plan | Price (approx. NZD) | Billing period | Key features |
|---|---|---|---|
| Free | NZ$0.00 | Monthly | Export 10 min/month, 720p, watermark, 2 GB storage, 500 AI credits |
| Pro (monthly) | ≈ NZ$38.00 / month | Monthly (USD listing) | Export 300 min, Full HD, 50 GB storage, 5000 AI credits, stock library, chat support |
| Pro (annual) | ≈ NZ$16.50 / month equivalent | Annual (USD listing) | Same as Pro |
| Business (monthly) | ≈ NZ$71.00 / month | Monthly (USD listing) | Export 600 min, 4K, 100 GB storage, 10000 AI credits, Text-to-Speech, brand kit |
| Business (annual) | ≈ NZ$31.35 / month equivalent | Annual (USD listing) | Same as Business |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act (CGA), services must be supplied with reasonable care and skill and fit for purpose.
If services fail substantially, consumers may be entitled to remedies such as repair, cancellation, or a refund.
Cooling-off and Flixier’s policy
There is no general legal right in NZ to a cooling-off or change-of-mind refund for digital subscriptions.
Flixier’s 14-day refund for unused services is a voluntary policy and not required by NZ law.
Customer experiences
Positive experiences
- Many users praise the cloud-based speed, intuitive browser interface, and collaborative editing features.
- AI tools (voices, subtitles) and fast exports are commonly mentioned as workflow improvements.
Negative experiences
- Complaints include poor auto-subtitle quality, export restrictions (e.g., limits on long videos), upload or export failures, and billing difficulties.
- Some users report delayed or no response from support and issues with cancellations or unexpected charges.
Documentation checklist
What to gather before cancelling
- Account email and subscription ID (if available).
- Payment receipts or invoices showing the charge dates and amounts.
- Project or usage evidence if you plan to request a refund under the 14-day unused rule.
What to keep after cancelling
- Confirmation email of cancellation from Flixier.
- Any correspondence with support regarding refunds or billing disputes.
- Downloaded copies of important projects and exports; do not rely on cloud-only storage after cancellation.
Common mistakes
Assuming cancellation is instant
A frequent mistake is expecting immediate termination. Cancelling via the Billing Dashboard usually keeps the subscription active until the billing period ends.
If you need access to stop immediately, deleting the account is different and may not trigger refunds.
Expecting automatic refunds
Many users assume they will automatically get a refund after cancelling; Flixier only offers refunds in limited cases (unused within 14 days) and otherwise states payments are non-refundable once services are supplied.
If you subscribed through an app store, requesting refunds via Flixier may not work; use the store’s refund process where applicable.
Comparative recap
Quick comparison
The table below compares key items for Flixier web subscriptions versus subscriptions managed through App Store / Google Play.
Comparison table
| Item | Flixier (Web) | App Store / Google Play |
|---|---|---|
| How to cancel | Billing Dashboard → Cancel Subscription (Help Center flow) | Cancel via your App Store / Google Play subscription settings |
| Refund policy | No refund generally; full refund if unused within 14 days under terms | Store refund rules apply; contact store for refunds and disputes |
| Billing disputes | Contact Flixier support; keep receipts and confirmation emails | Dispute or request refund through the store purchase history |
| Access after cancel | Active until end of billing period unless account deleted | Depends on store and subscription status; often active until period end |
After cancelling
Immediate actions
- Download any projects and exports you need before access ends.
- Save invoices and the cancellation confirmation email for your records.
Where to get help
- Flixier Help Center: https://flixier.com/help
- Flixier Terms of Use: https://flixier.com/terms
- If you paid via Apple or Google, check your store’s support pages for refunds and subscription management.
Address
Corporate address
Flixier is operated out of Romania. The address on record is:
Str. Toma Savescu 15 E, 700721, Iasi, Romania
Notes on contacting from New Zealand
No New Zealand-specific postal address was found for cancellations; use the Help Center and support channels for account management.
For legal rights or disputes in New Zealand, consider consulting Consumer Protection NZ or legal advice if you believe the service has failed under the CGA.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.